Job summary
The e-Rostering and Attendance (ERA) Team are part of the Human Resources Directorate based at Regent Point, Gosforth. Weprovide support and management of the Trust's ERA system, itshand scanning devicesand its users. We aid users to roster effectively and efficiently and ensure that the right staff, are in the right place, at the right time, which ultimately benefits patient care. The role gives you an opportunity to work within a highly motivated and friendly team who are continually adapting to provide excellent customer service.
- Interview date: 2nd April 2024
- 37 hours 30 minutes /week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
Your key tasks will be supporting users of the ERA system by providing advice and guidance via telephone, Teams and email. You will respond to emails and telephone calls on a daily basis, resolving issues and queries, working alongside a team of administrators. You will develop yourself on the system to be able to configure settings that best suit the individual and varying needs of the service.
As part of the ongoing development of the ERA system, you will be able to contribute to the delivery of new functionality across the Trust and develop yourself as a system expert. You will have strong IT skills, knowledge of windows based software and confidence in learning and using IT systems. For full details of the role and expectations, please refer to the linked job description.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- To provide day to day operational administration functions and end user support of the Electronic Rostering & Attendance (ERA) System within the Trust.
- To provide administration and technical expertise in relation to the Trusts Electronic Rostering & Attendance (ERA) system including support of the systems functional management capability.
- To support the training programme and provide information to staff in order to ensure they have a good comprehension of the (ERA) system
- To support all staff groups in creating efficient, cost effective rosters, including training and roster workshops.Responsibilities:
- On a day to day basis provide support to the ERA System Administrators. Resolving system queries, providing advice and guidance, resolving software and system operational problems.
- Provide ERA System Administration.
- Undertake and maintain system configuration to ensure the availability of up to date and timely data items within systems.
- Preparation of documentation associated with system processes.
- Ensure all new system users have received adequate training and have appropriate system access levels to enable them to fulfil their role.
- Liaise with Human Resources and ESR system team to obtain regular details of system users leaving employment or changing roles, ensuring that system access is deleted or amended appropriately.
- Act as first line support for systems users, providing advice and guidance, resolving software problems where possible..
- Provide intelligence and relevant information to the ERA user group in order to share knowledge and experiences. Also provide feedback to the group where relevant of other Trusts issues and developments.
- Arrange regular System User Group meetings, prepare agenda, take minutes and institute appropriate follow up action where necessary.
- To engage with the ERA team during any future new system procurement projects.Most Challenging Parts of the Job:
- To build relationships with Managers and support staff to ensure that all parties are fully appraised of their roles and responsibilities.
- To be fully appraised of local requirements and national developments and to know how they will bring improvements and best practice to the Trust.
- Change management persuading users who are reluctant to change their systems of recording.
- Successfully achieving challenging delivery targets (e.g. roll-out timetables)
We are looking for someone who is highly motivated with a strong eye for attention to detail. You will be a confident communicator and have good interpersonal/administrative skills and knowledge. It is essential that you enjoy working within a team and have a friendly and professional attitude and a calm and confident manner. You will also have strong IT skills, knowledge of windows based software and confidence in learning and using IT systems. Someone who embraces change for improvement and efficiency would be the ideal candidate.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
- To provide day to day operational administration functions and end user support of the Electronic Rostering & Attendance (ERA) System within the Trust.
- To provide administration and technical expertise in relation to the Trusts Electronic Rostering & Attendance (ERA) system including support of the systems functional management capability.
- To support the training programme and provide information to staff in order to ensure they have a good comprehension of the (ERA) system
- To support all staff groups in creating efficient, cost effective rosters, including training and roster workshops.Responsibilities:
- On a day to day basis provide support to the ERA System Administrators. Resolving system queries, providing advice and guidance, resolving software and system operational problems.
- Provide ERA System Administration.
- Undertake and maintain system configuration to ensure the availability of up to date and timely data items within systems.
- Preparation of documentation associated with system processes.
- Ensure all new system users have received adequate training and have appropriate system access levels to enable them to fulfil their role.
- Liaise with Human Resources and ESR system team to obtain regular details of system users leaving employment or changing roles, ensuring that system access is deleted or amended appropriately.
- Act as first line support for systems users, providing advice and guidance, resolving software problems where possible..
- Provide intelligence and relevant information to the ERA user group in order to share knowledge and experiences. Also provide feedback to the group where relevant of other Trusts issues and developments.
- Arrange regular System User Group meetings, prepare agenda, take minutes and institute appropriate follow up action where necessary.
- To engage with the ERA team during any future new system procurement projects.Most Challenging Parts of the Job:
- To build relationships with Managers and support staff to ensure that all parties are fully appraised of their roles and responsibilities.
- To be fully appraised of local requirements and national developments and to know how they will bring improvements and best practice to the Trust.
- Change management persuading users who are reluctant to change their systems of recording.
- Successfully achieving challenging delivery targets (e.g. roll-out timetables)
We are looking for someone who is highly motivated with a strong eye for attention to detail. You will be a confident communicator and have good interpersonal/administrative skills and knowledge. It is essential that you enjoy working within a team and have a friendly and professional attitude and a calm and confident manner. You will also have strong IT skills, knowledge of windows based software and confidence in learning and using IT systems. Someone who embraces change for improvement and efficiency would be the ideal candidate.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
Education
Essential
- NVQ 4 or equivalent qualification / relevant experience
- Able to demonstrate recent interest in own personal development
- Good educational background and literacy skills
Desirable
Experience
Essential
- Working knowledge Trust Acute systems
- Working across organisational boundaries
- Working knowledge of computer based and other types of information systems, data collection and validation
Desirable
- Working knowledge of an electronic Time and Attendance System
- 1-2 years recent NHS experience
Skills
Essential
- Excellent communication, interpersonal and organisational and presentation skills
- Supporting system needs and management
- Knowledge of practical analytical, statistical and numerical skills
- Comprehensive range of practical Microsoft products
- Able to work under pressure and to use initiative when necessary
Desirable
- To work with minimal supervision.
Knowledge
Essential
- Aware of the current NHS IM&T and modernisation agenda
- Knowledge of computer software packages.
Person Specification
Education
Essential
- NVQ 4 or equivalent qualification / relevant experience
- Able to demonstrate recent interest in own personal development
- Good educational background and literacy skills
Desirable
Experience
Essential
- Working knowledge Trust Acute systems
- Working across organisational boundaries
- Working knowledge of computer based and other types of information systems, data collection and validation
Desirable
- Working knowledge of an electronic Time and Attendance System
- 1-2 years recent NHS experience
Skills
Essential
- Excellent communication, interpersonal and organisational and presentation skills
- Supporting system needs and management
- Knowledge of practical analytical, statistical and numerical skills
- Comprehensive range of practical Microsoft products
- Able to work under pressure and to use initiative when necessary
Desirable
- To work with minimal supervision.
Knowledge
Essential
- Aware of the current NHS IM&T and modernisation agenda
- Knowledge of computer software packages.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
