Job summary
The department is excited to be able to offer a new opportunity for a reliable, enthusiastic, hardworking individual to work as an Audiology Clinical Care Co-coordinator within the audiology service. The role will be varied and involve undertaking a range of administrative tasks to support the service. Experience of using Auditbase, Allocate, Excel and Medirota would be advantageous but not essential as full training would be given. The post holder will be required to work autonomously, cope well under pressure, possess excellent communication and organizational skills. A cheery positive disposition is essential to this role.
- Interview Date: 7 March 2024
- 37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
Assist with audits
Preparing absence review paperwork
Taking minutes at meetings
Liaising with patients and other health professionals booking appointments
Assisting with waiting lists
Dealing with long waiters
Ensuring compliance of departmental documentation
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review.
Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit
Coordinate the care for a defined group of patients assessed by a registered practitioner.
Organise and prioritise the designated workload in relation to identified needs
Coordinate the handover with other teams to facilitate safe and effective transition of care between services in order to provide seamless support for people
Coach patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours
Ensure protocols for audiology are up to date
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review.
Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit
Coordinate the care for a defined group of patients assessed by a registered practitioner.
Organise and prioritise the designated workload in relation to identified needs
Coordinate the handover with other teams to facilitate safe and effective transition of care between services in order to provide seamless support for people
Coach patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours
Ensure protocols for audiology are up to date
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
KNOWLEDGE
Essential
- Understanding of patient centred care
- Understanding of health/social care environment
- Knowledge of a range of work procedures and practices
- Knowledge of a full range of IT systems
SKILLS
Essential
- Effective communication skills
- Excellent organisational skills
EXPERIENCE
Essential
- Relevant health or social Care experience or equivalent
- Experience of multi professional working
Qualifications
Essential
- NVQ 4 or NVQ 3 plus additional training to diploma level equivalent or equivalent qualification/experience
- GSCE English language and Mathematics (Grades 9-4) or equivalent qualification / experience
Desirable
- Coaching or teaching qualification
Person Specification
KNOWLEDGE
Essential
- Understanding of patient centred care
- Understanding of health/social care environment
- Knowledge of a range of work procedures and practices
- Knowledge of a full range of IT systems
SKILLS
Essential
- Effective communication skills
- Excellent organisational skills
EXPERIENCE
Essential
- Relevant health or social Care experience or equivalent
- Experience of multi professional working
Qualifications
Essential
- NVQ 4 or NVQ 3 plus additional training to diploma level equivalent or equivalent qualification/experience
- GSCE English language and Mathematics (Grades 9-4) or equivalent qualification / experience
Desirable
- Coaching or teaching qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
