The Newcastle upon Tyne Hospitals NHS Foundation Trust

Clerk/Receptionist

This job is now closed

Job summary

We are looking for an enthusiastic, highly motivated and forward thinking individual to join our Outpatient Clerk / Receptionist team based within Urology. The Urology Department at Freeman hospital is one of the leading providers of urology services in the UK. We cater to patients in the North of England - around Newcastle upon Tyne and extending to Cumbria and the Scottish borders.

Please follow this link to find out more about the department and meet our team: Newcastle Urology

The successful candidate will provide an effective and efficient out-patient reception and administrative service across the department ensuring that a high quality of customer care is delivered. Working well as part of a team and a positive proactive attitude is essential.The position provides the opportunity to work within a very supportive and welcoming team.

Exciting opportunities to further develop existing knowledge and skills through vocational training such as NVQ's and apprenticeship schemes are supported and available.

We actively encourage candidates to contact the department before or after submitting their application to ask questions or to arrange a visit.

Interview Date: 27 February 2024
37 Hours 30 Minutes/Week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Main duties of the job

Our Outpatient / Reception Clerk team carry out a range of duties, including:

Providing a welcoming front of house service to our patients
Dealing with a busy telephone system and resolving queries efficiently
Scheduling appointments, referral management & co-ordinating clinics
Administration and clerical services to a multi-disciplinary team
Working closely with Team Lead and Administration Manager
Creating and maintaining good working relationships with external providers, such as interpreting and community services

About us

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.

Please see attached information on what Staff Benefits we have to offer at our Trust.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Date posted

30 January 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2024-03-008

Job locations

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN

Job description

Job responsibilities

To provide an effective and efficient out-patient reception and administrative service across the organisation ensuring that a high quality of customer care is delivered
To continue to develop and maintain competencies in all areas of work

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Job description

Job responsibilities

To provide an effective and efficient out-patient reception and administrative service across the organisation ensuring that a high quality of customer care is delivered
To continue to develop and maintain competencies in all areas of work

Person Specification

SKILLS

Essential

oGood literacy and numeracy skills
oIT skills in windows based applications
oAbility to communicate with members of the public, all staff and health care providers
oAbility to work effectively as part of the multi-disciplinary team

EXPERIENCE

Desirable

oPrevious reception/clerical experience
oPrevious customer care experience

QUALIFICATIONS

Essential

oNVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

Person Specification

SKILLS

Essential

oGood literacy and numeracy skills
oIT skills in windows based applications
oAbility to communicate with members of the public, all staff and health care providers
oAbility to work effectively as part of the multi-disciplinary team

EXPERIENCE

Desirable

oPrevious reception/clerical experience
oPrevious customer care experience

QUALIFICATIONS

Essential

oNVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information