Job summary
This post will require the post holder to work in the Service Management team under the direction of Service Transition Manager to demanding deadlines, ensuring projects are introduced in to live environments with the minimal disruption possible.
- Interview date: 31 January 2024
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
- Develop and improve the service transition processes including, but not limited to, Change, Release, Test and configuration management
- Configure and implement procedures to populate the configuration management element of the Service Management toolset
- Ensure team members assigned to clinical directorates operate in alignment with IM&T processes and do not perform standard desktop support duties
- Act as a key link within the organisation to ensure new systems and changes to the live system are captured at an appropriate stage and steered through the Service Transition processes
- Produce business cases for internal department projects
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- This post will require the post holder to work in the Service Management team under the direction of Service Transition Manager to demanding deadlines ensuring projects are introduced in to live environments with the minimal disruption possible
- To safeguard the live environment by developing robust transition processes and ensuring projects and changes are compliant with the requirements of the process
- To develop test strategies for the different levels of changes and releases, i.e. major, normal, minor etc
- To allow the risks and impact of changes and outages to be accurately assessed by maintaining a configuration management system and databases showing the relationship between services and their underpinning architecture
- To oversee all infrastructure projects executed within the Service Management department and be a stakeholder in projects executed by the PMO to ensure solutions are fit for the operational environment
- Perform other duties and undertake special projects as requested by line management
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- This post will require the post holder to work in the Service Management team under the direction of Service Transition Manager to demanding deadlines ensuring projects are introduced in to live environments with the minimal disruption possible
- To safeguard the live environment by developing robust transition processes and ensuring projects and changes are compliant with the requirements of the process
- To develop test strategies for the different levels of changes and releases, i.e. major, normal, minor etc
- To allow the risks and impact of changes and outages to be accurately assessed by maintaining a configuration management system and databases showing the relationship between services and their underpinning architecture
- To oversee all infrastructure projects executed within the Service Management department and be a stakeholder in projects executed by the PMO to ensure solutions are fit for the operational environment
- Perform other duties and undertake special projects as requested by line management
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- Educated to degree level, equivalent qualification / experience
Desirable
- ITIL Intermediate Certification one of the five lifecycles preferably Service Transition
- Prince 2 Foundation
Knowledge & Experience
Essential
- Ability to converse fluently, logically, and confidently with a wide range of levels of staff; possess good interpersonal and communication skills
- Broad based technical knowledge covering all aspects of infrastructure from networking, end user devices through to servers and data centres
- Proven ability to manage IT infrastructure projects up to technology refresh/replacement level
- Good awareness of software architecture, databases, and disaster recovery
- Able to persuade and influence project teams to ensure transition processes are followed
- Knowledge of presenting statistical data for information dash boards.
- Excellent computer skills including the use of Microsoft Office packages
Desirable
- Experience of working in an NHS environment
- Experience of working with and designing change and release processes
- Experience of automated test processes and tools
- Knowledge of build and test environments
- Knowledge of the full development lifecycle
Skills & Abilities
Essential
- Strong analytical skills are required to interpret, analyse, and present highly complex multi stranded information of varying quality from a number of diverse sources.
- Strong interpersonal and influencing skills
- Strong presentation skills
- Experience of producing business cases and executive papers
- Good stakeholder management
Person Specification
Qualifications & Education
Essential
- Educated to degree level, equivalent qualification / experience
Desirable
- ITIL Intermediate Certification one of the five lifecycles preferably Service Transition
- Prince 2 Foundation
Knowledge & Experience
Essential
- Ability to converse fluently, logically, and confidently with a wide range of levels of staff; possess good interpersonal and communication skills
- Broad based technical knowledge covering all aspects of infrastructure from networking, end user devices through to servers and data centres
- Proven ability to manage IT infrastructure projects up to technology refresh/replacement level
- Good awareness of software architecture, databases, and disaster recovery
- Able to persuade and influence project teams to ensure transition processes are followed
- Knowledge of presenting statistical data for information dash boards.
- Excellent computer skills including the use of Microsoft Office packages
Desirable
- Experience of working in an NHS environment
- Experience of working with and designing change and release processes
- Experience of automated test processes and tools
- Knowledge of build and test environments
- Knowledge of the full development lifecycle
Skills & Abilities
Essential
- Strong analytical skills are required to interpret, analyse, and present highly complex multi stranded information of varying quality from a number of diverse sources.
- Strong interpersonal and influencing skills
- Strong presentation skills
- Experience of producing business cases and executive papers
- Good stakeholder management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
