Job summary
ENT and Audiology have an exciting opportunity for an organised, flexible, enthusiastic and well-motivated person to take on the role Outpatient Team Lead within the ENT Outpatient Department at Freeman Hospital. The successful candidate will be capable of working in a challenging environment to deliver excellent patient care and targets.
- Interview Date: 16 January 2024
-
37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
They will work closely with Leads for Speech and Language Therapy and Audiology, Outpatient Sisters at Freeman and Outreach sites, the Service and Administration Managers, and clinicians including consultants and nurse practitioners, to manage waiting outpatient waiting times and capacity issues, and will be responsible for overall supervision and training of the Outpatient clerical staff, including clerk receptionists and Supervisors, ensuring compliance with all targets, including service and HR targets.
To join our team, you must be committed to the delivery of a first class administrative service. As well as having excellent organisational, communication and interpersonal skills. Previous experience working in a supervisory role along with knowledge of eRecord and eReferral would be advantageous along with knowledge of Trust policies and procedures. Having the ability to communicate with members of the public, all staff and health care providers are essential requirements of the role as is working effectively as part of a multi-disciplinary team to ensure that our high standard of patient care is maintained.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16.000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- To be responsible for the day-to-day organisation and management of an efficient multi specialty comprehensive Outpatients service to all users. The daily supervision and deployment of Outpatient Supervisors and Outpatient Clerks providing support to Audiology, ENT and SALT services.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- To be responsible for the day-to-day organisation and management of an efficient multi specialty comprehensive Outpatients service to all users. The daily supervision and deployment of Outpatient Supervisors and Outpatient Clerks providing support to Audiology, ENT and SALT services.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- Knowledge and experience (NVQ Level 4 or equivalent) of the function of a multi- specialty outpatients department
Knowledge & Experience
Essential
- Experience of dealing with patients /carer and members of the public
- Knowledge and experience of the selection and recruitment process
- Knowledge and experience of NHS Procedures/Policies
- In depth knowledge of the Patient Administration Computer system
- Understanding of patient's confidentiality issues
- Experience in staff management/supervision
- Knowledge and experience of staff training
- Awareness of disciplinary procedures
- Experience in producing and implementing procedure manuals
- Understanding of the data protection act 1998
Desirable
- Previous NHS experience
- Previous Outpatients experience
- Perception of all Human Resource/Health and Safety issues
Skills & Abilities
Essential
- Strong organisational skills
- Customer care skills
- Excellent communication skills
- Excellent IT skills
- Ability to lead/motivate staff
- Time management skills
- Ability to work under pressure
- Excellent organisational skills
Desirable
- T skills
- Excellent analytical skills
Values I Behavioural I Attitudes
Essential
- Capability of managing / liaising within a multi-disciplinary team
Desirable
- Mature responsible attitude
Person Specification
Qualifications & Education
Essential
- Knowledge and experience (NVQ Level 4 or equivalent) of the function of a multi- specialty outpatients department
Knowledge & Experience
Essential
- Experience of dealing with patients /carer and members of the public
- Knowledge and experience of the selection and recruitment process
- Knowledge and experience of NHS Procedures/Policies
- In depth knowledge of the Patient Administration Computer system
- Understanding of patient's confidentiality issues
- Experience in staff management/supervision
- Knowledge and experience of staff training
- Awareness of disciplinary procedures
- Experience in producing and implementing procedure manuals
- Understanding of the data protection act 1998
Desirable
- Previous NHS experience
- Previous Outpatients experience
- Perception of all Human Resource/Health and Safety issues
Skills & Abilities
Essential
- Strong organisational skills
- Customer care skills
- Excellent communication skills
- Excellent IT skills
- Ability to lead/motivate staff
- Time management skills
- Ability to work under pressure
- Excellent organisational skills
Desirable
- T skills
- Excellent analytical skills
Values I Behavioural I Attitudes
Essential
- Capability of managing / liaising within a multi-disciplinary team
Desirable
- Mature responsible attitude
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
