Job summary
The Clerk Receptionist is the first point of contact for any of our patients and day-to-day clinic queries.
In this role you will work at part of a team including Dentists, Dental Nurses, Dental Students, Trainee Dental nurses.
Our patients are mainly adults & children with additional needs who need extra support in order to receive Dental care.
- Interview date: 20th December 2023
- 22 hours 30 minutes /week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
The successful candidate will be responsible for booking/cancelling appointments either face-to-face or over the phone, checking patients in, arranging patient transport, arranging interpreters.
They will also take on general admin tasks such as, checking voicemails, processing referral letters, creating new patient records
This post can require working at multiple sites - Arthurs Hill, Kenton, Walker, Molineux(Byker)
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, we have around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- To ensure an efficient and effective administrative service is provided to the patients, colleagues and other services.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
- To ensure an efficient and effective administrative service is provided to the patients, colleagues and other services.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
QUALIFICATIONS
Essential
- GCSE in English Grade 4 or equivalent or
- NVQ Level 2 or equivalent
Desirable
- ECDL
- RSA 1 or 2 or equivalent
EXPERIENCE
Essential
- Previous experience in a customer care role within an office based environment
Desirable
- Working within NHS or hospital environment
KNOWLEDGE
Essential
- Good working knowledge of Microsoft Office
Desirable
SKILLS
Essential
- Very good keyboard skills
- Good communication, organisational skills
- Accuracy and attention to detail
- Good interpersonal skills
- Able to prioritise workload
- Excellent telephone manner
Person Specification
QUALIFICATIONS
Essential
- GCSE in English Grade 4 or equivalent or
- NVQ Level 2 or equivalent
Desirable
- ECDL
- RSA 1 or 2 or equivalent
EXPERIENCE
Essential
- Previous experience in a customer care role within an office based environment
Desirable
- Working within NHS or hospital environment
KNOWLEDGE
Essential
- Good working knowledge of Microsoft Office
Desirable
SKILLS
Essential
- Very good keyboard skills
- Good communication, organisational skills
- Accuracy and attention to detail
- Good interpersonal skills
- Able to prioritise workload
- Excellent telephone manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
