Job summary
This role is to provide day to day operational administration functions and end user support of NHS Care Identity Smartcards and Trust ID badges within Newcastle upon Tyne Hospitals.
Providing technical expertise in relation to the Trust's use of the national Care Identity Service system including support of the system's functional management capability. Supporting ID badge administration and facilitating the New Starter process, ensuring the timely and accurate issuance of Smartcards and ID badges.
- Interview Date 20/12/2023
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
- Provide support to the RA Supervisor in resolving system queries, providing user advice and guidance, resolving software and hardware operational problems.
- Supervise BAU RA activities including managing RA and ID badge mailbox queries, coordinating Smartcard Clinics and facilitating the new starter process.
- Support RA team in providing CIS System Administration.
- Maintain access controls to ensure end-user access to Spine and clinical system applications is in line with national and local RA policy.
- Review and maintain documentation and SOP's.
- Support LSAs and service Sponsors with training resources and necessary access permissions to enable them to fulfil their role.
- Liaise with the recruitment team, ERA and ESR systems team to process new starters in line with weekly deadlines.
- Ensure Smartcards are issued appropriately to new staff, manage Smartcard users leaving employment or changing roles to ensure that system access is deleted or amended appropriately.
- Provide second line support for Smartcard and Trust ID Badge users, providing advice and guidance, resolving problems where possible.
- Engage with and share relevant national RA intelligence with wider team.
- Liaise with RA Supervisor to support implementation of national RA policies and system developments at a local level.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- To provide day to day operational administration functions and end user support of NHS Care Records Smartcards within NUTH.
- To provide administration and technical expertise in relation to Trusts use of the national Care Identity Service system including support of the systems functional management capability.
- To support the RA training programme and provide information to staff in order to ensure they have a good understanding of Smartcard governance issues.
- To support all staff groups in ensuring they have appropriate access to Spine applications and, where necessary, a working Smartcard. This support will be delivered via both formal training and informal support sessions.
- Supporting the Registration Authority team in ensuring an efficient service is provided, covering all aspects of Smartcard and ID badge administration and maintenance for Trust cardholders.
- To co-ordinate the Trusts RA processes for staff including the processing of access control requests, issuance of NHS CRS Smartcards to all Trust staff and the assignment of appropriate access, liaising with other departments such as Workforce Information, Medical Staffing, Staff Bank and IT.
- Provide general advice to team members, end-users and service managers on RA terms & conditions, policy, procedure and good working practice.
- Provide day to day supervision to HR administrators and RA agents as well as co-ordinating BAU RA activities.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
- To provide day to day operational administration functions and end user support of NHS Care Records Smartcards within NUTH.
- To provide administration and technical expertise in relation to Trusts use of the national Care Identity Service system including support of the systems functional management capability.
- To support the RA training programme and provide information to staff in order to ensure they have a good understanding of Smartcard governance issues.
- To support all staff groups in ensuring they have appropriate access to Spine applications and, where necessary, a working Smartcard. This support will be delivered via both formal training and informal support sessions.
- Supporting the Registration Authority team in ensuring an efficient service is provided, covering all aspects of Smartcard and ID badge administration and maintenance for Trust cardholders.
- To co-ordinate the Trusts RA processes for staff including the processing of access control requests, issuance of NHS CRS Smartcards to all Trust staff and the assignment of appropriate access, liaising with other departments such as Workforce Information, Medical Staffing, Staff Bank and IT.
- Provide general advice to team members, end-users and service managers on RA terms & conditions, policy, procedure and good working practice.
- Provide day to day supervision to HR administrators and RA agents as well as co-ordinating BAU RA activities.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
Qualifications & Education
Essential
- NVQ level 4 in administration or equivalent qualification or equivalent level experience
Desirable
- Recognised IT qualification
Knowledge & Experience
Essential
- Good communication and interpersonal skills; highly organised and self-motivated.
Desirable
- NHS experience.
- Aware of key RA issues within the NUTH /NHS
- Awareness of terms & conditions of NHS Care Record Service Smartcard registrations
- Extensive knowledge of Registration Authority (RA)
- Experience of working in an RA department
- Good working knowledge and understanding of NHS Care Record Service access control procedures and related applications
Skills & Abilities
Essential
- Excellent IT skills and knowledge of windows-based software. o Working knowledge and understanding of confidentiality e.g., awareness of requirements of Data Protection Act, Freedom of Information Act, Trust's Confidentiality Statement. o Working knowledge and understanding of Microsoft packages Word and Excel etc
- Ability to work unsupervised: o Prioritise work as necessary o Work well under pressure and deliver to tight deadlines on a daily basis o Ability to multitask o Line Management/Staff Supervision Experience
- Proven excellent customer care skills
Person Specification
Qualifications & Education
Essential
- NVQ level 4 in administration or equivalent qualification or equivalent level experience
Desirable
- Recognised IT qualification
Knowledge & Experience
Essential
- Good communication and interpersonal skills; highly organised and self-motivated.
Desirable
- NHS experience.
- Aware of key RA issues within the NUTH /NHS
- Awareness of terms & conditions of NHS Care Record Service Smartcard registrations
- Extensive knowledge of Registration Authority (RA)
- Experience of working in an RA department
- Good working knowledge and understanding of NHS Care Record Service access control procedures and related applications
Skills & Abilities
Essential
- Excellent IT skills and knowledge of windows-based software. o Working knowledge and understanding of confidentiality e.g., awareness of requirements of Data Protection Act, Freedom of Information Act, Trust's Confidentiality Statement. o Working knowledge and understanding of Microsoft packages Word and Excel etc
- Ability to work unsupervised: o Prioritise work as necessary o Work well under pressure and deliver to tight deadlines on a daily basis o Ability to multitask o Line Management/Staff Supervision Experience
- Proven excellent customer care skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
