Job summary
An opportunity has arisen for an enthusiastic and dedicated Outpatient Senior Clerk to join this busy teaching hospital to assist in the deployment and supervision of staff in the Appointments Centre, maintaining a level of efficiency to meet the needs of the service.
- Interview Date: 24 November 2023
- 15 Hours per week.
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
The post holder is a member of a team of Senior Clerks who are responsible for the daily supervision of clerical/reception staff within a large multi-disciplinary.
We are looking for individuals who are organised, flexible, enthusiastic and well-motivated to take on the role of a Outpatient Senior Clerk.
You will work closely with the Administration Manager/Team Lead and will be responsible for the day-to-day supervision. To join our team, you must be committed to the delivery of a first-class administrative service. As well as having excellent organisational, communication and interpersonal skills.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
Job Purpose
- To assist in the organisation of the activity, the deployment and supervision of staff in the Appointments Centre within the Dental directorate, maintaining a level of efficiency to meet the needs of the service.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
Job Purpose
- To assist in the organisation of the activity, the deployment and supervision of staff in the Appointments Centre within the Dental directorate, maintaining a level of efficiency to meet the needs of the service.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
Qualifications & Education
Essential
- NVQ level 3 or equivalent qualifications or experience
Knowledge & Experience
Essential
- Knowledge of NHS guidelines
- Experience of database use
- Understanding of confidentiality issues
Desirable
- Awareness of the Department of Health initiatives
- Awareness of Trust Business and philosophy
Skills & Abilities
Essential
- Effective communication and interpersonal skills
Desirable
- Previous supervisory skills
- IT skills - ECDL
- Training skills
- Organisational and leadership skills
Person Specification
Qualifications & Education
Essential
- NVQ level 3 or equivalent qualifications or experience
Knowledge & Experience
Essential
- Knowledge of NHS guidelines
- Experience of database use
- Understanding of confidentiality issues
Desirable
- Awareness of the Department of Health initiatives
- Awareness of Trust Business and philosophy
Skills & Abilities
Essential
- Effective communication and interpersonal skills
Desirable
- Previous supervisory skills
- IT skills - ECDL
- Training skills
- Organisational and leadership skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
