Job summary
This is an exciting new opportunity to join the MSK waiting list team.
As an Elective Admissions Officer, responsibilities will include managing specific consultant waiting lists, scheduling and booking theatre lists, maximising theatre utilisation, booking pre-assessment appointments, updating pre-assessment outcomes, applying for PATs and any other supporting admin tasks.
The successful candidate will also assist with validation of the waiting list, reviewing 18-week pathways, outsourcing of work in the private sector, administration of centralised day case bookings and harm reviews.
- Interview date: 5th December 2023
- Full Time: 37 hours 30 minutes /week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
You should have effective organisation and time management skills, good IT skills (MS Excel and Word), excellent communication and interpersonal skills. You should be educated to NVQ Level 3 or equivalent level. You should be enthusiastic and motivated. We ask that the successful candidate is flexible to the needs of the team.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- The Elective Admissions administrative service contributes towards a systematic approach to delivering the NHS commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce patient choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers.
- Information management and data quality is essential to ensuring effective management of waiting lists.
- Through robust booking systems the service aims to maximise theatre utilisation and maintain NHS patient access targets. This will require the service to have a strong patient focused approach ensuring that written and verbal communication with patients is conducted in a professional and receptive manner. The booking of admission dates will entail a telephone contact facility. Patient confidentiality must be observed at all times.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- The Elective Admissions administrative service contributes towards a systematic approach to delivering the NHS commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce patient choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers.
- Information management and data quality is essential to ensuring effective management of waiting lists.
- Through robust booking systems the service aims to maximise theatre utilisation and maintain NHS patient access targets. This will require the service to have a strong patient focused approach ensuring that written and verbal communication with patients is conducted in a professional and receptive manner. The booking of admission dates will entail a telephone contact facility. Patient confidentiality must be observed at all times.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- NVQ Level 3 or equivalent level qualification or experience
Knowledge & Experience
Essential
- Previous administration experience
- Knowledge of MS Office (incl. Excel, Word & Outlook)
Desirable
- Operational Experience of Waiting List Management Processes
- Knowledge of Trust eRecord system
- Understanding of NHS Waiting list management definitions
- Understanding of the NHS Constitution and NHS Operating Framework
- Customer service and call handling experience
- NHS administration experience
Skills & Abilities
Essential
- Good communication skills
- Analytical and Numerical skills
- Proven organisational skills
- Problem solving skills
- Proficient organisational skills
Desirable
- Ability to work under pressure and remain calm.
Person Specification
Qualifications & Education
Essential
- NVQ Level 3 or equivalent level qualification or experience
Knowledge & Experience
Essential
- Previous administration experience
- Knowledge of MS Office (incl. Excel, Word & Outlook)
Desirable
- Operational Experience of Waiting List Management Processes
- Knowledge of Trust eRecord system
- Understanding of NHS Waiting list management definitions
- Understanding of the NHS Constitution and NHS Operating Framework
- Customer service and call handling experience
- NHS administration experience
Skills & Abilities
Essential
- Good communication skills
- Analytical and Numerical skills
- Proven organisational skills
- Problem solving skills
- Proficient organisational skills
Desirable
- Ability to work under pressure and remain calm.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
