Job summary
This is a senior post within the Business Development & Enterprise Directorate with the responsibility for the management of the Performance Team . You will be responsible for taking a lead on strategic performance monitoring, review and taking corrective action as necessary in order to ensure targets and key performance indicators are met. You will work at a Senior level within the organisation working with both Clinical and non Clinical staff ensuring their awareness, understanding and compliance with these indicators.
- Interview date: 7th November 2023
- 37 hours 30 minutes /Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
Main duties of the job
The main duties of the role consist of leading on, and developing, the performance function across the Trust with a key focus on
- Strategic performance monitoring
- Advising the Trust Board on overall business and clinical performance
- Leading on the external reporting of contracting and performance data
- Developing the Demand and Capacity modelling to improve future planning
- Management and development of the performance team
- Looking to continual improve the performance function and the services provided to the Trust
Other areas may also be identified depending on the wider work being undertaken by the Directorate.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- To support the Trust lead in strategic performance monitoring, review and taking corrective action as necessary in order to ensure targets and key performance indicators are met.
- To be the Trust performance specialist (including business and clinical performance). This is a strategic role, providing the Trust focus for performance development.
- To advise the Trust Board on overall business and clinical performance. To advise on the need for corrective action and formulate plans with other senior officers and Clinical Directorates as required.
- To lead on the external reporting of contracting and performance data to NHS Improvement, NHS England, ICBs; critical to this is ensuring a consistent and coherent picture, including service quality and patient safety reporting.
- To oversee the delivery of activity and income plans across the organisation, highlighting key risks to Trust Board and agreeing recovery plans, in conjunction with the Chief Operating Officer and Director of Finance
- To co-ordinate the performance review cycle for the Trust, including for clinical Boards and corporate performance to ensure Board is made aware of key future risks and actions.
- To play a key role in the Trusts contracts in excess of £800
- To support clinical Boards
- In the preparation and negotiation of Service Level Agreements (SLAs).
- In matters relating to the commissioned contracts and Trust income
- In monitoring and delivery of performance measures, reporting outcomes to Executive Directors
- In preparation of business plans and bids to deliver new services
- In internal and external service reviews
- To ensure that the Trust maximises opportunities for income growth and is paid for the services it provides.
- To Develop The Trusts use of Business Intelligence tools, benchmarking and marketing analysis
- To develop the use of demand and capacity modelling tools to improve future planning
- To support the Assistant Directors with external facing activities including working with ICBs, NHS England, local authorities and other providers of clinical services. To contribute to the development and implementation of corporate strategies and decisions within the Trust.
- Responsible for the line management of staff within the specific area of responsibility.
- Deputise where appropriate for Directorate Assistant Directors, in particular the Assistant Director of Contracting & Performance, and the Assistant Director of Planning and Strategy
Key Accountabilities
- To monitor and manage Trust Key Performance Indicators
- To report current performance to Board, to be involved in the design of reporting mechanisms.
- Use market analysis tools and techniques to support proposed changes in patient flows across the region and identify opportunities for new business developments which deliver the strategic aims and financial returns required by the Trust.
- To regularly undertake service-wide projects
- Line manager for the Performance Team.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay
Job description
Job responsibilities
- To support the Trust lead in strategic performance monitoring, review and taking corrective action as necessary in order to ensure targets and key performance indicators are met.
- To be the Trust performance specialist (including business and clinical performance). This is a strategic role, providing the Trust focus for performance development.
- To advise the Trust Board on overall business and clinical performance. To advise on the need for corrective action and formulate plans with other senior officers and Clinical Directorates as required.
- To lead on the external reporting of contracting and performance data to NHS Improvement, NHS England, ICBs; critical to this is ensuring a consistent and coherent picture, including service quality and patient safety reporting.
- To oversee the delivery of activity and income plans across the organisation, highlighting key risks to Trust Board and agreeing recovery plans, in conjunction with the Chief Operating Officer and Director of Finance
- To co-ordinate the performance review cycle for the Trust, including for clinical Boards and corporate performance to ensure Board is made aware of key future risks and actions.
- To play a key role in the Trusts contracts in excess of £800
- To support clinical Boards
- In the preparation and negotiation of Service Level Agreements (SLAs).
- In matters relating to the commissioned contracts and Trust income
- In monitoring and delivery of performance measures, reporting outcomes to Executive Directors
- In preparation of business plans and bids to deliver new services
- In internal and external service reviews
- To ensure that the Trust maximises opportunities for income growth and is paid for the services it provides.
- To Develop The Trusts use of Business Intelligence tools, benchmarking and marketing analysis
- To develop the use of demand and capacity modelling tools to improve future planning
- To support the Assistant Directors with external facing activities including working with ICBs, NHS England, local authorities and other providers of clinical services. To contribute to the development and implementation of corporate strategies and decisions within the Trust.
- Responsible for the line management of staff within the specific area of responsibility.
- Deputise where appropriate for Directorate Assistant Directors, in particular the Assistant Director of Contracting & Performance, and the Assistant Director of Planning and Strategy
Key Accountabilities
- To monitor and manage Trust Key Performance Indicators
- To report current performance to Board, to be involved in the design of reporting mechanisms.
- Use market analysis tools and techniques to support proposed changes in patient flows across the region and identify opportunities for new business developments which deliver the strategic aims and financial returns required by the Trust.
- To regularly undertake service-wide projects
- Line manager for the Performance Team.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay
Person Specification
Knowledge
Essential
- In depth knowledge of the NHS and recent reforms
- Good understanding of health service issues
- Demonstrable knowledge of the performance management systems within the NHS and the external context.
Skills
Essential
- Excellent communication skills, written and verbal
- Good interpersonal and negotiating skills
- Excellent keyboard skills plus IT literacy, particularly word processing, spreadsheet and project management
- High level of analytical skills and understanding of statistical methods
Experience
Essential
- Experience of business and corporate planning and preparation of complex business cases.
- Experience and knowledge of NHS commissioning arrangements, contract and funding streams (including Payment by Results)
- Demonstrable experience of performance management processes and systems, and performance improvement techniques.
Desirable
- Experience if Commissioning
- Service transformation and pathway redesign
- Working experience of capacity and demand modelling
- Experience of NHS information systems, classifications and counting
Person Specification
Knowledge
Essential
- In depth knowledge of the NHS and recent reforms
- Good understanding of health service issues
- Demonstrable knowledge of the performance management systems within the NHS and the external context.
Skills
Essential
- Excellent communication skills, written and verbal
- Good interpersonal and negotiating skills
- Excellent keyboard skills plus IT literacy, particularly word processing, spreadsheet and project management
- High level of analytical skills and understanding of statistical methods
Experience
Essential
- Experience of business and corporate planning and preparation of complex business cases.
- Experience and knowledge of NHS commissioning arrangements, contract and funding streams (including Payment by Results)
- Demonstrable experience of performance management processes and systems, and performance improvement techniques.
Desirable
- Experience if Commissioning
- Service transformation and pathway redesign
- Working experience of capacity and demand modelling
- Experience of NHS information systems, classifications and counting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
