Job summary
This is a new post within the Business Development & Enterprise Directorates Performance team as we look to enhance this team and the support it provides to the Trust. It requires a self-motivated individual who can also work well as part of a team and who will look to support and improve the Performance function across the Trust.
The post holder will undertake a full range of Performance, Business and Development activities and will support and deputise for the Senior Business and Development Manager (Performance). They will work closely with a clinicians and managers, both internally and externally to the Trust, and will represent the Trust whilst presenting and leading on a range of Performance related topics.
As a key member of the Performance team you will be responsible for providing senior professional, performance leadership across the Trust to support the achievement of the many Planning and Performance targets and measures associated with these areas of work (with a key focus currently on waiting times). In addition you will be required to ensure there is a good understanding of both local and national reporting requirements and our levels of achievement against these.
- Interview Date Tuesday, 07 November 2023
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
As Senior Performance Manager, you will work with the Senior Business Development Manager (Performance) to support the continuous improvement of the Trust's Performance enabling our regulatory and contractual priorities to be met. You will play a key role in supporting the development and implementation of effective reporting systems for a range of performance measures that support clear understanding, accountability and encourage achievement of all key standards whether externally or internally set.
You will be expected to provide assurance, highlight any variances in performance and bring performance issues to the attention of the Senior Managers and Executives within the Trust.
You will play a key role in working collaboratively with clinical and non-clinical staff to promote a positive approach to performance that supports the delivery of high-quality services.
You will support the Performance team and ensure the improvement and development of the Band 7's and Band 5 within the team to ensure that that we provide a cohesive and responsive Performance Function.
You will be educated to degree level or have significant experience coupled with achievement that indicates degree-level ability in a performance management role. You will have excellent interpersonal and communication skills and highly developed IT and analytical skills. You will be able to work under pressure to meet stringent deadlines.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
To co-ordinate corporate performance monitoring and review within a complex organisation with a turnover in excess of £1bn, acting as an expert to ensure that high performance is sustained, strategic objectives are being achieved and service improvement is continuous.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
To co-ordinate corporate performance monitoring and review within a complex organisation with a turnover in excess of £1bn, acting as an expert to ensure that high performance is sustained, strategic objectives are being achieved and service improvement is continuous.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
KNOWLEDGE
Essential
- oHighly developed knowledge and understanding of health service issues, the NHS, recent reforms, regulatory frameworks and standards.
- oDemonstrable experience of performance management processes and systems, and performance improvement techniques.
- oDemonstrable knowledge of the performance management systems and frameworks within the NHS and the external context
- oExperience of using Power BI reporting, Business intelligence tools, benchmarking and marketing analysis
Desirable
- oEvidence of understanding of Trust Business
- oUnderstanding the NHS finance and contracting regime (including ERF)
SKILLS
Essential
- oExcellent information/data analysis and interpretation skills
- oExcellent written and communication skills
- oAbility to work autonomously as well as part of a team
- oThe ability to analyse complex information and communicate this to senior staff both within and out with the Trust
- oThe ability to analyse, interpret, assess and take action in relation to complex data / information
- oThe ability to motivate and advise senior colleagues in relation to the achievement of national targets and contracted activity levels.
- oThe ability to motivate and advise senior colleagues in relation to the achievement of national targets and contracted activity levels.
- oAdvanced keyboard skills to include word processing, use of Excel, PowerPoint,and use of the intra and internet.
EXPERIENCE
Essential
- oSuccessful track record at a senior level in a complex environment
- oPeople management experience as you will act as line manager to the Performance team staff
- oExperience and knowledge of Performance functions and requirements in the NHS
- oSuccessful track record of managing services and resources within a complex environment
- oSuccessful track record of managing organisational performance and achievement of corporate objectives / targets
- oSuccessful track record of change management and managing multiple projects to tight deadlines
Desirable
- oWorking experience of capacity and demand modelling
- oExperience of NHS information systems, classifications and counting
- oExperience in project management and governance assurance
QUALIFICATIONS
Essential
- oEducated to Masters degree level in a relevant specialist area (or equivalent experience).
Person Specification
KNOWLEDGE
Essential
- oHighly developed knowledge and understanding of health service issues, the NHS, recent reforms, regulatory frameworks and standards.
- oDemonstrable experience of performance management processes and systems, and performance improvement techniques.
- oDemonstrable knowledge of the performance management systems and frameworks within the NHS and the external context
- oExperience of using Power BI reporting, Business intelligence tools, benchmarking and marketing analysis
Desirable
- oEvidence of understanding of Trust Business
- oUnderstanding the NHS finance and contracting regime (including ERF)
SKILLS
Essential
- oExcellent information/data analysis and interpretation skills
- oExcellent written and communication skills
- oAbility to work autonomously as well as part of a team
- oThe ability to analyse complex information and communicate this to senior staff both within and out with the Trust
- oThe ability to analyse, interpret, assess and take action in relation to complex data / information
- oThe ability to motivate and advise senior colleagues in relation to the achievement of national targets and contracted activity levels.
- oThe ability to motivate and advise senior colleagues in relation to the achievement of national targets and contracted activity levels.
- oAdvanced keyboard skills to include word processing, use of Excel, PowerPoint,and use of the intra and internet.
EXPERIENCE
Essential
- oSuccessful track record at a senior level in a complex environment
- oPeople management experience as you will act as line manager to the Performance team staff
- oExperience and knowledge of Performance functions and requirements in the NHS
- oSuccessful track record of managing services and resources within a complex environment
- oSuccessful track record of managing organisational performance and achievement of corporate objectives / targets
- oSuccessful track record of change management and managing multiple projects to tight deadlines
Desirable
- oWorking experience of capacity and demand modelling
- oExperience of NHS information systems, classifications and counting
- oExperience in project management and governance assurance
QUALIFICATIONS
Essential
- oEducated to Masters degree level in a relevant specialist area (or equivalent experience).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
