Job summary
We are looking for an enthusiastic, highly motivated and forward-thinking individual to undertake the role of Elective Admissions Administrator within the Urology Department at The Newcastle upon Tyne Hospitals NHS Foundations Trust.
This administrative role is based in the Freeman Hospital.
- Interview Date 30/10/2023
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Operational Service Managers. Information management and data quality is essential to ensuring effective management of waiting lists. The role will also involve the administration of the patient journey through our Day Treatment Centre (DTC) for urological patients.
The successful candidate will be able to demonstrate excellent communication skills, flexibility, reliability and must have an organised approach to work. The position provides the opportunity to work within a very supportive and welcoming team and to further develop existing knowledge and skills.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- The Elective Admissions administrative service contributes towards a systematic approach to delivering the NHS commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce patient choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Operations Managers.
- Information management and data quality is essential to ensuring effective management of waiting lists.
- Through robust booking systems the service aims to maximise theatre utilisation and maintain NHS patient access targets. This will require the service to have a strong patient focused approach ensuring that written and verbal communication with patients is conducted in a professional and receptive manner. The booking of admission dates will entail a telephone contact facility. Patient confidentiality must be observed at all times.
- Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g., Specialist Nurses and Therapists.
- Communicates with patients regarding appointments and admissions at the request of the medical team.
- Provides on-the-job training to new and junior members of staff as required.
- Cover Clinical Administrator and Elective Admissions Officer posts Trust wide as required.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
- The Elective Admissions administrative service contributes towards a systematic approach to delivering the NHS commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce patient choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Operations Managers.
- Information management and data quality is essential to ensuring effective management of waiting lists.
- Through robust booking systems the service aims to maximise theatre utilisation and maintain NHS patient access targets. This will require the service to have a strong patient focused approach ensuring that written and verbal communication with patients is conducted in a professional and receptive manner. The booking of admission dates will entail a telephone contact facility. Patient confidentiality must be observed at all times.
- Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g., Specialist Nurses and Therapists.
- Communicates with patients regarding appointments and admissions at the request of the medical team.
- Provides on-the-job training to new and junior members of staff as required.
- Cover Clinical Administrator and Elective Admissions Officer posts Trust wide as required.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
Qualifications & Education
Essential
- Level 3 qualification in administration or equivalent/relevant experience in administrative role(s)
- English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
Knowledge & Experience
Essential
- Experience of administrative procedures
Desirable
- Operational Experience of Waiting List Management Processes
- Knowledge of Trust eRecord system
- Analytical and Numerical skills
- Understanding of NHS Waiting List Management Definitions
Skills & Abilities
Essential
- Excellent teamworking skills
- Good communication skills
- Problem solving skills
- Ability to work with and without direct supervision
- Ability to manage time effectively and work on own initiative
- Ability to accurately input, collate and present information
- IT Skills to include MS Office software packages e.g., Microsoft Word, Excel, Outlook and PowerPoint
Person Specification
Qualifications & Education
Essential
- Level 3 qualification in administration or equivalent/relevant experience in administrative role(s)
- English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
Knowledge & Experience
Essential
- Experience of administrative procedures
Desirable
- Operational Experience of Waiting List Management Processes
- Knowledge of Trust eRecord system
- Analytical and Numerical skills
- Understanding of NHS Waiting List Management Definitions
Skills & Abilities
Essential
- Excellent teamworking skills
- Good communication skills
- Problem solving skills
- Ability to work with and without direct supervision
- Ability to manage time effectively and work on own initiative
- Ability to accurately input, collate and present information
- IT Skills to include MS Office software packages e.g., Microsoft Word, Excel, Outlook and PowerPoint
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
