Job summary
Are you looking for something different within an administration role? This is a great opportunity to join our small passionate and committed team who support patient choice with private healthcare within the NHS. The role is both challenging, rewarding and unique within Newcastle Hospitals.
The Private Patient service is responsible for managing non NHS referrals to the Trust, whether from UK or abroad, providing information about how to access our services, potential costs and recovering associated income. The team support a diverse range of patients to access the excellent services offered at The Newcastle upon Tyne Hospitals NHS Foundation Trust.
The role spans administration and finance functions and includes liaising between patients, consultants, Embassies, Finance team and insurance providers. Patient contact will be mainly be email and phone, however there may be opportunities for face to face contact in our private outpatient clinic.
As our service expands we are looking for a person who is accurate has strong organisational and communication skills. You should adaptable, enjoy a challenge in a multi-tasking role, have experience with Excel, Outlook and Word and enjoy speaking to our multi-cultural client base.
We are looking for someone who is engaging, to join our team to support the organisation's expansion of private healthcare nationally and internationally and contributes to the financial wellbeing of the Trust.
Main duties of the job
- Interview Date: 7 November 2023
-
37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
If you have the skills and knowledge we are looking for please get in touch.
The purpose of the role is to support patients to access private healthcare and to support staff/the Trust to deliver it. The post holder will be key in supporting the Trust's strategy for increasing access to patient centric private care.
The Private Patient team, ensure all income is recovered for the Trust from private work and this requires in depth review of the patient record and applying charges. We use a system called Compucare which is interfaced with the Trust's eRecord system. For international patients we work closely with the clinical team making sure the medical reports are produced and sent on time and secure the relevant Letters of Guarantee.
As the service provision increases across the Trust the team are key in supporting the consultant in the theatre and bed booking process.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- Manage the invoicing, income and activity pertaining to Private, Overseas and NHS chargeable patients in a timely and efficient manner where ever a non-NHS patient may access the Trust.
- Ensure Private and International patients, Health Tourists and failed Asylum Seekers receive appropriate information re costs and where needed are interviewed to establish their status where appropriate
- Ensure maximum recovery of all income due to the Trust across all sites
- Raise Notification of Debt forms to meet the Trusts targets
- To support the provision of an efficient and effective administration and clerical service within Private and International Patient Department including verbal and written communication, welcoming customers as required, answering telephone, taking payment (cash, cheque, bankers draft, debit and credit card payments) giving receipts, booking theatre and bed as necessary..
- Ensure case notes, results and GP referrals are available as required
- To effectively allocate appointments or theatre space for Private and International patients ensuring theatre space is utilised to its maximum capacity.
- Process S2 forms or European Health Insurance Cards for all EEA nationals who elect to come to the UK for treatment or take ill whilst visiting UK charging at the appropriate NHS tariff
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
- Manage the invoicing, income and activity pertaining to Private, Overseas and NHS chargeable patients in a timely and efficient manner where ever a non-NHS patient may access the Trust.
- Ensure Private and International patients, Health Tourists and failed Asylum Seekers receive appropriate information re costs and where needed are interviewed to establish their status where appropriate
- Ensure maximum recovery of all income due to the Trust across all sites
- Raise Notification of Debt forms to meet the Trusts targets
- To support the provision of an efficient and effective administration and clerical service within Private and International Patient Department including verbal and written communication, welcoming customers as required, answering telephone, taking payment (cash, cheque, bankers draft, debit and credit card payments) giving receipts, booking theatre and bed as necessary..
- Ensure case notes, results and GP referrals are available as required
- To effectively allocate appointments or theatre space for Private and International patients ensuring theatre space is utilised to its maximum capacity.
- Process S2 forms or European Health Insurance Cards for all EEA nationals who elect to come to the UK for treatment or take ill whilst visiting UK charging at the appropriate NHS tariff
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
Qualifications & Education
Essential
- NQV Level lll or equivalent or equivalent relevant experience
Desirable
- MOS Office or equivalent qualification or experience
Knowledge & Experience
Essential
- Proven effective organisation and time management skills
- Able to work effectively within a team and under own direction
- Working knowledge of hospital IT systems e.g. Patient administration, NHS Summary Care Record (or a willingness to work toward).
- The post holder must have an understanding of the ethos of charging non-NHS patients for their care and or treatment.
Desirable
- Previous experience in NHS or similar health care provider; o Administration processes o Waiting list procedures o Out patients dept;
- Awareness of confidentiality issues
- Caldecott guidelines
- Data protection act
- Knowledge of Medical Terminology
Skills & Abilities
Essential
- Proven customer service skills
Person Specification
Qualifications & Education
Essential
- NQV Level lll or equivalent or equivalent relevant experience
Desirable
- MOS Office or equivalent qualification or experience
Knowledge & Experience
Essential
- Proven effective organisation and time management skills
- Able to work effectively within a team and under own direction
- Working knowledge of hospital IT systems e.g. Patient administration, NHS Summary Care Record (or a willingness to work toward).
- The post holder must have an understanding of the ethos of charging non-NHS patients for their care and or treatment.
Desirable
- Previous experience in NHS or similar health care provider; o Administration processes o Waiting list procedures o Out patients dept;
- Awareness of confidentiality issues
- Caldecott guidelines
- Data protection act
- Knowledge of Medical Terminology
Skills & Abilities
Essential
- Proven customer service skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
