Job summary
Administrative and clerical support for children's theatre at the RVI
Theatre receptionist you will be the first person of contact for children's theatre
Greeting patients, carers and visitors. Answering phone calls and responding to general queries. Reporting faults and confirming patient/ visitors identity
Reporting any suspicious persons or activity
Scheduling patients and transferring patients using powerchart
- Interview Date: 6 October 2023
- 22 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
Administrative support position
Greet patients, careers and visitors
Answer phone calls, send for patients
Report faults and cancelled sessions
respond to enquiries
confirms visitor/patient/employer identification
IT skills and good communication skills
The successful candidate must be calm at times, the job may be stressful due to interaction with many different people with different types of personalities, and being expected to perform multiple tasks quickly. You must be courteous, professional at all times. Attentive with a well groomed appearance. You must be respectful and be able to use your initiative. You must understand the importance of confidentiality and discretion and a positive attitude is essential. You will be undertaking a administrative support role in the role of children's theatre receptionist. You will be the face of children's theatre and the first to meet and greet patients carers, staff and visitors. You will need excellent communication skills and be able to answer calls and pass on messages. Send for patients and have excellent IT skills for scheduling and shuffling patients. You will be asked to report faults and to report on scheduled sessions. You will verify employee and visitor identification and ask visitors to sign into the department. Report any suspicious persons or activity .
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- To work within the theatre support teams to ensure external and internal communication systems are developed and maintained to facilitate smooth running of the Theatres.
- To co-ordinate and supervise activities within the reception area to ensure privacy and dignity for patients to maintain communication links with nurse in charge and team leaders.
- To send for patients in a safe and timely manner to promote efficient Theatre utilisation.
- To carry out admin duties relevant to area
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- To work within the theatre support teams to ensure external and internal communication systems are developed and maintained to facilitate smooth running of the Theatres.
- To co-ordinate and supervise activities within the reception area to ensure privacy and dignity for patients to maintain communication links with nurse in charge and team leaders.
- To send for patients in a safe and timely manner to promote efficient Theatre utilisation.
- To carry out admin duties relevant to area
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
KNOWLEDGE
Essential
- Understanding of confidentiality
- Ability to maintain and improve knowledge, skills and competence to ensure high standards of patient care.
- Ability to work on one's own to maintain privacy and dignity of patients entering the theatre environment
SKILLS
Essential
- Good telephone and verbal skills
- Good interpersonal and Communication skills
- Basic IT Skills
EXPERIENCE
Essential
- Ability to plan, priorities own and delegated work tasks
Desirable
- Previous clerical/receptionist experience
- Previous experience within the NHS
QUALIFICATIONS
Essential
- Good literacy and numeracy skills
- Highly developed telephone and computer skills.
Person Specification
KNOWLEDGE
Essential
- Understanding of confidentiality
- Ability to maintain and improve knowledge, skills and competence to ensure high standards of patient care.
- Ability to work on one's own to maintain privacy and dignity of patients entering the theatre environment
SKILLS
Essential
- Good telephone and verbal skills
- Good interpersonal and Communication skills
- Basic IT Skills
EXPERIENCE
Essential
- Ability to plan, priorities own and delegated work tasks
Desirable
- Previous clerical/receptionist experience
- Previous experience within the NHS
QUALIFICATIONS
Essential
- Good literacy and numeracy skills
- Highly developed telephone and computer skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
