Job summary
The Dermatology Outpatient Department is based at the Royal Victoria Infirmary and is one of the largest and most highly respected units of its kind in the UK.
The department is excited to be able to offer the opportunity for a reliable, hardworking and motivated senior clerk to join the Dermatology Outpatient Digital Dermatology team.
- Interview Date 18/10/2023
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
You will work with and support the Patient Navigator and current outpatient staff carrying out duties which will include, booking of face to face and digital appointments, supervisory duties for the team, helping to maintain team rotas, assisting in the completion of departmental appointment reconciliation, scheduling appointments, working on reception, coordinating patients' clinical information for Outpatient appointments, and dealing with patient telephone queries amongst other general office duties.
You should be able to integrate well with the existing team, be flexible in supporting the functions of the department and have a genuine desire to contribute to providing a quality service for patients.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- To assist in the organisation of the activity, the deployment and supervision of staff in the outpatient bureau, maintaining a level of efficiency to meet the needs of the outpatient service and to comply with the Patients Charter.
- To support the clinical team in managing Digital Dermatology for Skin Cancer pathways.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
- To assist in the organisation of the activity, the deployment and supervision of staff in the outpatient bureau, maintaining a level of efficiency to meet the needs of the outpatient service and to comply with the Patients Charter.
- To support the clinical team in managing Digital Dermatology for Skin Cancer pathways.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
Knowledge
Essential
- Knowledge of policies and procedures appertaining to OPD
- Knowledge of NHS Guidelines
- Understanding of confidentiality issues
- Understanding of Data Protection
Desirable
- Knowledge of the Department of Health Initiatives
- Knowledge of Trust policies and procedures
Skills
Essential
- Excellent communication and interpersonal skills
- Organisational and leadership skills
Desirable
- Training skills
- IT Skills
- Previous Supervisory Skills
Experience
Essential
- Experience of the functionality of the Patient Administration System (PAS)
Qualifications
Essential
- NVQ Level 3 or equivalent experience
Person Specification
Knowledge
Essential
- Knowledge of policies and procedures appertaining to OPD
- Knowledge of NHS Guidelines
- Understanding of confidentiality issues
- Understanding of Data Protection
Desirable
- Knowledge of the Department of Health Initiatives
- Knowledge of Trust policies and procedures
Skills
Essential
- Excellent communication and interpersonal skills
- Organisational and leadership skills
Desirable
- Training skills
- IT Skills
- Previous Supervisory Skills
Experience
Essential
- Experience of the functionality of the Patient Administration System (PAS)
Qualifications
Essential
- NVQ Level 3 or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
