Job summary
We are looking for an enthusiastic person to join the Medicine Clinical Board to work as Administration Assistant within Diabetes Outpatient Centre to provide administration service to patients attending outpatient appointments.
We are looking for a good communicator to deal with patients and carers both face to face and over the phone.
- Interview Date: 20 September 2023
-
37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
You will have excellent IT skills and use the Trust electronic patients systems to book patient appointments and produce patient outpatient appointment letters.
You will work as part of a team of administrators and work closely with Medical, Nursing and Allied Professionals.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.
Rated 'Outstanding' by theCQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- To support the provision of an efficient admin and clerical service within the operational services department.
- To ensure patient documents are prepared, updated and available a timely manner.
- Provide information to patients, relatives and staff.
- Deal with telephone enquires promptly.
- To ensure that data input is amended as necessary
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- To support the provision of an efficient admin and clerical service within the operational services department.
- To ensure patient documents are prepared, updated and available a timely manner.
- Provide information to patients, relatives and staff.
- Deal with telephone enquires promptly.
- To ensure that data input is amended as necessary
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- Good standard of English and Maths at GCSE or equivalent at grade C or above or equivalent or equivalent level experience.
Desirable
- ECDL computer qualification
Knowledge & Experience
Essential
- Team-worker / ability to work unsupervised.
Desirable
- NHS software packages
- Knowledge of SystmOne, eRecord
- Experience working in a patient/public environment in an administration or clerical role
- Previous experience working within the NHS
Skills & Abilities
Essential
- Keyboard skills with a sound knowledge of computers
- Good communication skills both written verbal and telephone skills.
Values I Behavioural I Attitudes
Essential
- Understanding of confidentiality issues.
Person Specification
Qualifications & Education
Essential
- Good standard of English and Maths at GCSE or equivalent at grade C or above or equivalent or equivalent level experience.
Desirable
- ECDL computer qualification
Knowledge & Experience
Essential
- Team-worker / ability to work unsupervised.
Desirable
- NHS software packages
- Knowledge of SystmOne, eRecord
- Experience working in a patient/public environment in an administration or clerical role
- Previous experience working within the NHS
Skills & Abilities
Essential
- Keyboard skills with a sound knowledge of computers
- Good communication skills both written verbal and telephone skills.
Values I Behavioural I Attitudes
Essential
- Understanding of confidentiality issues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
