Job summary
Due to an increase in demand for service an opportunity has arisen to join the IT Infrastructure team as a IT Officer in End User Computing. The team are responsible for delivery of a wide range of technical products to support projects as well as ensuring IT systems, hardware and software maintain Cyber Security compliance and are fit for purpose.
- Interview Date 14/09/2023
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
As an experienced IT professional, you will work within End User Computing and wider IT Infrastructure team, with responsibility for the management, maintenance, and development of the Trust's end user computing estate of circa 20,000 clinical and non clinical devices and services.
Working as part of a high performing team you will ensure business as usual and project specific tasks are delivered on time and to the required standard. The role involves the use of tools including the Microsoft Endpoint Management suite of products and ensuring the security posture of the estate via group policies and security tools such as Microsoft Defender.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.
Rated 'Outstanding' by theCQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- To provide day to day hands on delivery and support of End User Computing (EUC) technologies, delivered and supported by the Trust IT Department. Contributing directly to roadmaps, and building, delivering and supporting all end user technologies including related management tools.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- To provide day to day hands on delivery and support of End User Computing (EUC) technologies, delivered and supported by the Trust IT Department. Contributing directly to roadmaps, and building, delivering and supporting all end user technologies including related management tools.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- Educated to Degree level or HND level in an IT related subject or equivalent experience, plus significant experience in an IT Support role In depth knowledge of specialist area
Desirable
- Degree in an IT related subject
- Relevant technical certifications or qualifications
Knowledge & Experience
Essential
- Required to provide informal training to users on occasion
- Good understanding of financial information
Skills & Abilities
Essential
- Excellent troubleshooting skills
- Excellent communications skills
- Excellent interpersonal skills
- Excellent decision-making ability
- Excellent IT skills in particular Microsoft products
- Ability to work unsupervised
- Good documentation writing skills
- Strong interpersonal and influencing skills
- Strong presentation skills
Person Specification
Qualifications & Education
Essential
- Educated to Degree level or HND level in an IT related subject or equivalent experience, plus significant experience in an IT Support role In depth knowledge of specialist area
Desirable
- Degree in an IT related subject
- Relevant technical certifications or qualifications
Knowledge & Experience
Essential
- Required to provide informal training to users on occasion
- Good understanding of financial information
Skills & Abilities
Essential
- Excellent troubleshooting skills
- Excellent communications skills
- Excellent interpersonal skills
- Excellent decision-making ability
- Excellent IT skills in particular Microsoft products
- Ability to work unsupervised
- Good documentation writing skills
- Strong interpersonal and influencing skills
- Strong presentation skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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