Job summary
Due to increase in demand for service an opportunity has arisen to join IT Infrastructure as a Senior IT Officer in the Data Centre Technical team. The team is responsible for delivering and maintaining of a wide range of data centre technologies critical to the running of the Trust. These include SAN storage, a large VMware estate, data centre networking, enterprise scale backup and a blade infrastructure.
- Interview Date 31/08/2023
- 37 hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
As an experienced IT professional, you will work within the Data Centre Technical team and wider IT Infrastructure team. This will be predominately with the End User Computing, Network and SQL Database Administrators however you will also work with specialist IT teams supporting specific areas of the Trust.
Working within a high performing team you will be required to take an active role in future design workshops, production of technical roadmaps, tendering exercises, evaluation of new technologies and proof of concepts. The role also works closely with third party and in house subject matter experts to provide 3rd / 4th line support.
The Trust has a wide range of technologies and two purpose built data centres which you will be actively involved in the management, maintenance, and development of, these include:
- 1.8PB of NVME flash storage
- Cloud technologies including Azure
- 70 ESXi hosts supporting over 1,000 virtual machines
- ACI multi pod data centre networking
- DELL and UCS blade infrastructure
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.
Rated 'Outstanding' by theCQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- To provide third line server support to users of information technology across the Trust, to maximise the availability and functionality of the server infrastructure. This may be either over the telephone, by e-mail or at the desk-side. To deputise for senior colleagues, to define, install, configure, maintain, andupgrade a wide range of server infrastructure.
- To assist in the planning and development of data centre infrastructure across the Trust with a viewto delivery of a best of breed and value for money.
- To lead on the physical implementation of data centre infrastructure within Trust data centres.
- To project manage technical hardware implementations and system upgrade, liaising with colleagues within the IT directorate and wider Trust.
- Provide ongoing troubleshooting, support and maintenance of product applications, including potential 24/7/365 on call coverage.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
- To provide third line server support to users of information technology across the Trust, to maximise the availability and functionality of the server infrastructure. This may be either over the telephone, by e-mail or at the desk-side. To deputise for senior colleagues, to define, install, configure, maintain, andupgrade a wide range of server infrastructure.
- To assist in the planning and development of data centre infrastructure across the Trust with a viewto delivery of a best of breed and value for money.
- To lead on the physical implementation of data centre infrastructure within Trust data centres.
- To project manage technical hardware implementations and system upgrade, liaising with colleagues within the IT directorate and wider Trust.
- Provide ongoing troubleshooting, support and maintenance of product applications, including potential 24/7/365 on call coverage.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
Qualifications & Education
Essential
- Educated to Degree level in an IT related subject or equivalent level of experience plus significant experience in a third line server support role.
- Relevant technical certifications, or qualifications
Desirable
- Degree in an IT related Subject
- Knowledge of ITIL relate service delivery.
- Experience of working in an NHS environment.
- Experience of writing business cases.
- Experience of Microsoft Office 365 design and administration
- Experience of cloud technologies including Microsoft Azure technologies
- Experience of SAN and network technologies
- Experience of VB/Powershell scripting
- Experience of working in a Prince2 environment
Knowledge & Experience
Essential
- Significant experience in a third line server support role
- Excellent knowledge of server architectures
- In depth technical knowledge and expertise of IT hardware, server operating systems, in particular Microsoft applications and operating systems.
- A good working knowledge of PC architectures
- A good working knowledge of networking technologies in an enterprise environment
- Excellent knowledge of data centre architectures
- Experience of supporting large complex data centre environments, including installation, support and troubleshooting of servers, networking and other hardware devices
- Knowledge of and experience in using helpdesk software
- Familiarity with on-line technical and support resources
- Willingness to enhance own skill set in relation to developments in data centre technology.
- Possess highly developed specialist knowledge in the following areas: ? Virtualisation technologies including VMware/vSphere and Hyper-V. ? Enterprise level storage technologies ? Practical experience of building server infrastructure ? Server backup technologies ? WSUS/Security Patching ? Server Operating System security ? Active Directory/Group Policy/DNS/DHCP
Desirable
- Relevant NHS experience is desirable.
- Experience of web proxy solutions
- Working knowledge of IP based telephony systems
- Knowledge of Trust policy and procedure on the use of computer equipment
Skills & Abilities
Essential
- Ability to communicate with a wide range of end users from multiple backgrounds and organisations.
- Communicating highly technical information to non-technical end users in a manner that they understand
- Ability to communicate effectively with 3rd party technical staff and technical staff from other NHS organisations.
- Building effective professional relationships with end users, departmental managers, and system administrators
- Ability to communicate with all levels of staff within the Trust.
- Ability to perform as an effective team player, and on own initiative
Person Specification
Qualifications & Education
Essential
- Educated to Degree level in an IT related subject or equivalent level of experience plus significant experience in a third line server support role.
- Relevant technical certifications, or qualifications
Desirable
- Degree in an IT related Subject
- Knowledge of ITIL relate service delivery.
- Experience of working in an NHS environment.
- Experience of writing business cases.
- Experience of Microsoft Office 365 design and administration
- Experience of cloud technologies including Microsoft Azure technologies
- Experience of SAN and network technologies
- Experience of VB/Powershell scripting
- Experience of working in a Prince2 environment
Knowledge & Experience
Essential
- Significant experience in a third line server support role
- Excellent knowledge of server architectures
- In depth technical knowledge and expertise of IT hardware, server operating systems, in particular Microsoft applications and operating systems.
- A good working knowledge of PC architectures
- A good working knowledge of networking technologies in an enterprise environment
- Excellent knowledge of data centre architectures
- Experience of supporting large complex data centre environments, including installation, support and troubleshooting of servers, networking and other hardware devices
- Knowledge of and experience in using helpdesk software
- Familiarity with on-line technical and support resources
- Willingness to enhance own skill set in relation to developments in data centre technology.
- Possess highly developed specialist knowledge in the following areas: ? Virtualisation technologies including VMware/vSphere and Hyper-V. ? Enterprise level storage technologies ? Practical experience of building server infrastructure ? Server backup technologies ? WSUS/Security Patching ? Server Operating System security ? Active Directory/Group Policy/DNS/DHCP
Desirable
- Relevant NHS experience is desirable.
- Experience of web proxy solutions
- Working knowledge of IP based telephony systems
- Knowledge of Trust policy and procedure on the use of computer equipment
Skills & Abilities
Essential
- Ability to communicate with a wide range of end users from multiple backgrounds and organisations.
- Communicating highly technical information to non-technical end users in a manner that they understand
- Ability to communicate effectively with 3rd party technical staff and technical staff from other NHS organisations.
- Building effective professional relationships with end users, departmental managers, and system administrators
- Ability to communicate with all levels of staff within the Trust.
- Ability to perform as an effective team player, and on own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
