Job summary
We are looking to recruit full and part time Band 3 Patient Navigators to manage the Urgent Treatment Centre ledgers, monitor the flow of patients into the system and report any issues.
The post will support all 3 Urgent Treatment Centres based at Ponteland Road, Molineux Centre and Westgate.
The actual hours of the role will be discussed at interview as the Urgent Treatment Centres are open daily from 8.00am until 10.00pm, 7 days a week.
We are also looking for a part time (15 hour) Patient Navigator to work within the Single Point of Access team basedwithin the Single Point of access team working alongside the Community Adult Nursing Teams based at Regent Point.
We are looking for reliable and flexible individuals to support the service. The actual hours of the post will be discussed at interview as the admin team work daily 8am to 10pm 7 days a week.
- Interview Date: 2 August 2023
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
- Manage own workload on a day-to-day basis and work independently.
- Manages any concerns surrounding extended access raised by the administration team and escalates appropriately
- Maintain confidentiality within the team at all times when dealing with sensitive issues, relating to patients or to their partners using discretion and initiative.
- Identify own training needs; with own annual IDR and PDP.
- Supervise, train, develop and support other clerical staff
- Responsible for the efficient and effective administrative support to the Admin Team Lead and clinical staff
- Work closely with the UTC Nursing team leads and the daily clinical coordinator
- Work as part of the Urgent and Emergency Care Alliance
- This is not an exhaustive list of duties and maybe added to with prior agreement between the post holder and Line Manager.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.
Rated 'Outstanding' by theCQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- To manage the Urgent Treatment Centres appointment ledgers
- Ensure efficiency of appointment system; monitor the flow of patients into the system and report any concerns
- Liaise with relevant staff from various health care settings reporting issues and or concerns
- To maintain awareness of service delivery developments and contribute to the implementation of change within the service.
- To provide a comprehensive, administrative and clerical support for the Team including issue logs
- Receive and make calls as required
- To work flexibly within the team, providing support and training to colleagues in the team
- Supervise, train and develop other clerical staff
- Information management and data quality is essential to ensuring effective management of appointment ledgers.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- To manage the Urgent Treatment Centres appointment ledgers
- Ensure efficiency of appointment system; monitor the flow of patients into the system and report any concerns
- Liaise with relevant staff from various health care settings reporting issues and or concerns
- To maintain awareness of service delivery developments and contribute to the implementation of change within the service.
- To provide a comprehensive, administrative and clerical support for the Team including issue logs
- Receive and make calls as required
- To work flexibly within the team, providing support and training to colleagues in the team
- Supervise, train and develop other clerical staff
- Information management and data quality is essential to ensuring effective management of appointment ledgers.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- NVQ Level 3 in business administration or equivalent qualification / experience
- Good standard of education (GSCE standard or equivalent)
Knowledge & Experience
Essential
- Experience of data inputting and assisting with audits
- Experience of dealing with patients, public and other health care staff
- Experience of working within a health care administrative setting.
- Experience of working with information technology.
- Understanding of confidentiality issues
- Previous administrative experience
- Substantial knowledge and experience of Systmone or other Newcastle Hospitals Community EPR system
- Knowledge of electronic patient record system
Desirable
- Experience of working in a health care setting
- Previous experience in a higher clerical role
Skills & Abilities
Essential
- Ability to prioritise and organise workload effectively
- Organisational skills
- Good communication/interpersonal skills.
- Good computing and keyboard skills particularly data entry and word processing
Desirable
- Evidence of ability to take decisions to manage competing priorities, for example patient flow
- Supervisory skills
Person Specification
Qualifications & Education
Essential
- NVQ Level 3 in business administration or equivalent qualification / experience
- Good standard of education (GSCE standard or equivalent)
Knowledge & Experience
Essential
- Experience of data inputting and assisting with audits
- Experience of dealing with patients, public and other health care staff
- Experience of working within a health care administrative setting.
- Experience of working with information technology.
- Understanding of confidentiality issues
- Previous administrative experience
- Substantial knowledge and experience of Systmone or other Newcastle Hospitals Community EPR system
- Knowledge of electronic patient record system
Desirable
- Experience of working in a health care setting
- Previous experience in a higher clerical role
Skills & Abilities
Essential
- Ability to prioritise and organise workload effectively
- Organisational skills
- Good communication/interpersonal skills.
- Good computing and keyboard skills particularly data entry and word processing
Desirable
- Evidence of ability to take decisions to manage competing priorities, for example patient flow
- Supervisory skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
