Band 2 Team Administrator

Job summary

Important note for candidates - unfortunately, we are unable to offer sponsorship for this role and the minimum number of hours available per week is 37.5. Please do not submit an application if you require sponsorship or cannot work the minimum number of hours as we will be unable to offer an interview.

We are looking for an efficient and well organised Team Administrator to join our friendly administration team.

The applicant must be a great team player and be flexible with working hours covering team members where necessary.

The Team Administrator will be the first line of contact for patients, carers and professionals, handling queries ensuring that accurate advice is provided and confidentiality is maintained.

The applicant must have excellent communication/customer service skills and be able to deal with queries in a helpful, professional and friendly manner.

The Team Administrator will support a complex booking service for patients on the CINSS waiting list, monitoring patient waiting lists and clinical diaries to ensure appointments are booked and meet waiting times compliance.

As part of the administration team the post holder will provide a comprehensive administrative support service to support the Personal Assistant, Clinical Leads and members of the multi-disciplinary clinical team.

The applicant must have a good level of education and have experience using Microsoft Office and electronic systems as well as data inputting.

Main duties of the job

• Act as the main point of contact for service users, patients and carers dealing with patient enquiries, routine and specialist enquiries and to respond in a helpful manner to enquiries or other issues raised.
• Handling enquiries ensuring that accurate advice is provided and confidentiality is maintained.
• To use excellent customer service skills to deal with patients/enquirers to ensure there is a positive experience.
• To work effectively and efficiently to ensure that all work is completed in a timely manner and deadlines are met.
• Deals with straightforward and complex enquiries to the clinical team, from GPs and other healthcare professionals, taking action where necessary and ensuring messages are communicated accurately to relevant personnel and in an appropriate and timely manner.
• Working as part of a team to ensure an effective and efficient booking team.
• To undertake general office duties as required, including photocopying, etc.

About us

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible. About Us Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents. We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy. For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy). All jobs will require permission to work in the UK. For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started. Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Braunstone Health and Social Care Centre

Hockley Farm Road

Leicester

Leicester

LE3 1HN

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

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Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Braunstone Health and Social Care Centre

Hockley Farm Road

Leicester

Leicester

LE3 1HN

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

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