Band 3 Team Administrator

Job summary

We have an exciting opportunity for a Team Administrator to join us in the Community Integrated Neurology and Stroke Service and Acquired Brain Injury Service

We are looking for an efficient and well organised Administrator to join our friendly admin team. You must be a great team player and be flexible with working hours, covering team members where necessary.

You will be the first line of contact for patients, carers and professionals, handling queries ensuring that accurate advice is provided and confidentiality is maintained.

You must have excellent communication/customer service skills and deal with queries in a helpful, professional and friendly manner.

You will support a complex booking service for patients, monitoring patient waiting lists and clinical diaries to ensure appointments are booked and meet waiting times compliance.

You will also provide comprehensive admin support to the Personal Assistant, Clinical Leads and members of the multi-disciplinary clinical team.

You must have a good level of education, with NVQ 2 in Administration/Business or equivalent experience, hold a secretarial qualification RSA 2 or equivalent and have experience using Microsoft Office and electronic systems.

You must be able to demonstrate experience of working with confidential information and have the ability to work using your own initiative as well as working as part of a team.

Main duties of the job

• To provide an effective, efficient, and professional booking service for patients on the CINSS waiting list overseeing a complex booking process.
• Using the Trusts supply chain and IPROC system for all ordering required by the team to include equipment, stationery, adhoc supplies.
• To be the first line of contact for patients and professionals regarding clinical appointments and general enquiries.
• Dealing with tasks from professionals and handling these as required in order to coordinate patient care according to agreed pathways.
• Undertaking supervision and appraisals for members of the administration team.
• Inputting of SSNAP national audit data producing reports where necessary working alongside clinicians.
• Deputising for the Personal Assistant to include minute taking and chairing administration meetings.

About us

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible. About Us Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents. We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy. For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy). All jobs will require permission to work in the UK. For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started. Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Braunstone Health and Social Care Centre

Hockley Farm Road

Leicester

Leicestershire

LE3 1HN

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

---

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Braunstone Health and Social Care Centre

Hockley Farm Road

Leicester

Leicestershire

LE3 1HN

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

---