Band 4 Senior Business Assistant

Job summary

The Child and Adolescent Mental Health Service (CAMHS) is a specialist service offering mental health assessment and intervention to children and young people (up to the age of 18 years) who need more help with their mental health.

We are seeking a highly motivated Senior Business Assistant to provide exceptional support to our managers, ensuring the smooth running of our vital services.

Are you an experienced and motivated administrator looking to take the next step in your career? We are seeking a dynamic Senior Business Assistant to join our Child and Adolescent Mental Health Services (CAMHS) team.

In this key role, you will act as a team lead, providing line management and support to a small team of administrative staff while also offering high-level administrative support to one of our consultants.

You will play a vital part in the day-to-day running of the service, managing a diverse workload that includes handling sensitive telephone enquiries from young people, parents, and carers, supporting clinical colleagues, and ensuring smooth and efficient processes across the team.

This is a fast-paced and rewarding role requiring excellent communication, organisational and leadership skills. You'll need to be adaptable, compassionate, and confident in prioritising competing demands while maintaining a professional and supportive approach.

Main duties of the job

• Provide high-level administrative support to colleagues, consultant, clinical staff, and young people and families including managing correspondence, preparing documents, and minute-taking for critical meetings.
• Coordinate schedules, arrange meetings, and manage joint inboxes with efficiency and attention to detail. Line manage a small team of administrative staff, including conducting regular supervision, appraisals (PDRs), and team meetings.
• Respond to incoming calls and queries from young people, parents, carers, and professionals in a compassionate, efficient, and confidential manner.
• Maintain confidentiality and professionalism at all times, particularly when handling sensitive information.
• Liaise with internal and external stakeholders, demonstrating diplomacy and professionalism at all times.
• Undertake general office duties including filing, scanning, stock control of stationery, and supporting induction of new staff.
• Accurately input and maintain clinical and administrative data on SystmOne (S1) and other relevant databases.

For more details, please see the attached Job Description and Person Specification.

If you are passionate about making a difference in young peoples mental health and thrive in a collaborative and busy environment, wed love to hear from you.

About us

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible. About Us Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents. We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy. For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy). All jobs will require permission to work in the UK. For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started. Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

The Valentine Centre

Gorse Hill Hospital

Leicester

Leicestershire

LE7 7GX

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

---

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

The Valentine Centre

Gorse Hill Hospital

Leicester

Leicestershire

LE7 7GX

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

---