Leicestershire Partnership NHS Trust

Band 5 Patient Catering Operations Officer

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Job summary

***SUBJECT TO BANDING**

The Patient Catering Operations Officer is a new role in LPT Estates & Facilities. This recognises the important transformation the Trust is making to invest in our buildings, fleet and accommodation, which will be managed directly by the Trust through the FM Transformation programme.

The postholder will report into the Facilities Manager Catering Lead and will deputise for the Facilities Manager Catering Lead on all catering aspects of the facilities services related activities to ensure that the delivery of a high quality and cost-effective catering service for patients, staff and visitors is provided.

The post holder will be responsible for coordinating, planning and overseeing tasks and operations within the catering team covering activities across Leicester, Leicestershire and Rutland ensuring that services delivered are performance monitored, quality assured and compliant and that the internal operational staff are able to effectively deliver the required care through patient feeding.

The postholder will work with the Facilities Managers, Trust Dietician lead and clinical managers to ensure the delivery of a compliant catering service and manage the production processes ensuring that all control procedures are consistently followed together with ensuring stock is controlled and costs minimised.

Main duties of the job

To source suppliers, obtain quotations and raise purchase orders for catering services in line with LPT financial guidelines

Line manage staff, consultants and contractors as projects develop

Provide performance data detailing deviations from key performance indicators and any contractual remedies

Monitor standards, quality and production levels and act on the results accordingly

Undertakes catering audits and responsible for equipment and catering testing

Waste Management responsibility is within the catering services, therefore to work with the Trust lead for waste to ensure waste policies and practices are adhered to in correct and safe manner at all times

Support with mobilising contracts which may entail working ad-hoc weekends or out of hours.

Ensurethat the patient related catering activities support clinical service delivery withinthe agreed parameters and support nutritional care and patient safety

To ensure that all Food Safety and Health & Safety legislations are adhered to at all times and to ensure the Trust meets its legal obligations in relation to food preparation and service.

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Date posted

04 June 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9313-24-0800

Job locations

Leicestershire Partnership Nhs Trust

Meridian South

Meridian Business Park

Leicester

LE191WY

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.

Person Specification

Knowledge and Skills

Essential

Strong interpersonal and communications skills to communicate with staff and external stakeholders at all levels
Ability to communicate with tact & diplomacy; sometimes dealing with persons with poor interpersonal skills or language difficulties
Understanding the need for effective customer care skills and an ability to defuse difficult and contentious issues relating to catering management
Attention to detail and achieve high level of accuracy
Desire to maintain an excellent catering service that is contributory to high quality healthcare
Ability to verify and reconcile financial information and assist in the management of budgets.

Experience

Essential

Excellent IT skills with a variety of software packages and ability to work on multiple applications at the same time
System administrator experience of multifaceted and technical data systems - scheduling
Significant experience of creating and maintaining spreadsheets and databases
Experience of dealing with confidential information
Practical experience of managing complex projects or programmes across professional and organisational boundaries
Ability to use own initiative, provide monitoring and supervision of external 3rd party contracts
NHS experience of working within a complex organisation
Ability to analyse and evaluate complex documentation and provide reports and rationale to realise value for money
Budget management and financial skills

Qualifications

Essential

2Edcated to Degree level or equivalent experience in working at a senior level within a similar environment
Evidence of continued professional development, or equivalent specialist knowledge and experience
Driving licence

Desirable

Management qualification or demonstrable experience in a management position within the estates and facilities domain in NHS or a comparable complex organisation setting.

Person Specification

Knowledge and Skills

Essential

Strong interpersonal and communications skills to communicate with staff and external stakeholders at all levels
Ability to communicate with tact & diplomacy; sometimes dealing with persons with poor interpersonal skills or language difficulties
Understanding the need for effective customer care skills and an ability to defuse difficult and contentious issues relating to catering management
Attention to detail and achieve high level of accuracy
Desire to maintain an excellent catering service that is contributory to high quality healthcare
Ability to verify and reconcile financial information and assist in the management of budgets.

Experience

Essential

Excellent IT skills with a variety of software packages and ability to work on multiple applications at the same time
System administrator experience of multifaceted and technical data systems - scheduling
Significant experience of creating and maintaining spreadsheets and databases
Experience of dealing with confidential information
Practical experience of managing complex projects or programmes across professional and organisational boundaries
Ability to use own initiative, provide monitoring and supervision of external 3rd party contracts
NHS experience of working within a complex organisation
Ability to analyse and evaluate complex documentation and provide reports and rationale to realise value for money
Budget management and financial skills

Qualifications

Essential

2Edcated to Degree level or equivalent experience in working at a senior level within a similar environment
Evidence of continued professional development, or equivalent specialist knowledge and experience
Driving licence

Desirable

Management qualification or demonstrable experience in a management position within the estates and facilities domain in NHS or a comparable complex organisation setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Leicestershire Partnership Nhs Trust

Meridian South

Meridian Business Park

Leicester

LE191WY

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Leicestershire Partnership Nhs Trust

Meridian South

Meridian Business Park

Leicester

LE191WY

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)