Leicestershire Partnership NHS Trust

Senior Healthcare Assistant

This job is now closed

Job summary

An exciting opportunity has arisen for permanent Band 3 Senior Healthcare Assistants (HCA) to join Mental Health Central Access Point (MHCAP). The posts are open to applicants that have some experience and knowledge of caring for people with a mental illness.

MHCAP provides 24/7 mental health telephone support to anyone living in Leicester, Leicestershire and Rutland. This includes calls from NHS 111 service. There are plans to expand NHS 111, to include a mental health option, which will come directly to MHCAP.

The right candidates must demonstrate excellent communication skills, both verbal and written, with a good telephone manner. The ability to risk assess, problem-solve, and identify when to escalate for clinical intervention is paramount. We use an electronic patient record and ideally candidates should have good IT skills.

The successful candidates will demonstrate the ability to work within a team, with confidence to manage their own workload, demonstrate flexibility in the way they work and be able to take on different roles within the urgent care pathway.

The job is a 24-hr rotational post, and candidates will be expected to work a combination of day, night and evening shifts, over a 7 day period. Whilst there is some flexibility, we are needing to ensure that the service operates fully over a 24-hour period.

Main duties of the job

The role will involve dealing with and supporting highly distressed individuals.

Referrals to the Mental Health Central Access Point (MHCAP) come via health professionals, individuals, families/carers, NHS 111 and other agencies.

You will be expected to complete an initial telephone triage with individuals, and sign post them to appropriate services for follow up, including our own clinical staff, who would complete a more thorough telephone triage. Following the clinical triage these may move through the urgent access pathway and your role will be to make sure that this is a seamless pathway for the individual.

Registered clinicians will be available to always support you.

You will be required to support the registered clinicians with their duties, including supporting with safeguarding, making calls to other services/professionals, checking caseloads, and some admin duties.

You will receive regular supervision, clinical and managerial, and be expected to undertake relevant training. Successful candidates will be required to complete a care certificate.

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Date posted

08 March 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

C9313-24-0378

Job locations

Leicestershire Partnership Nhs Trust

Bridge Park Road

Thurmaston

Leicester

LE4 8PQ

Leicestershire County Council

Leicester Road

Glenfield

Leicester

LE3 8RN

Job description

Job responsibilities

Please read the attached Job Description and Person Specification for full details of the role and responsibilities.

Job description

Job responsibilities

Please read the attached Job Description and Person Specification for full details of the role and responsibilities.

Person Specification

Qualifications

Essential

Qualifications (equivalent qualifications will be considered where there equivalency can be demonstrated).
Level 2 qualification in functional skills Maths and English.
Level 3 qualification in functional skills Maths and English or required to successfully complete within 6 months.
NVQ Level 3 in Care or equivalent qualification or relevant experience.
Care certificate or required to successfully complete within 12 weeks

Experience

Essential

Experience (both work and life related) Experience of working in a healthcare environment.
Some experience and knowledge of caring for people with a mental illness.

Knowledge and Skills

Essential

Demonstrates skills in literacy, written, verbal and an ability to effectively use electronic information and computer technology.
Demonstrates an understanding of the importance of quality of care.
Demonstrates an understanding of the role of a Senior Healthcare Assistant.
Able to work under the direction of a registered practitioner.
Ability to work effectively and professionally in a multidisciplinary team.
Ability to work under own initiative.

Personal attributes

Essential

Physically capable for performing the role and responsibilities expected of the post holder.
Willingness to undertake further training and ongoing development.
Ability to recognise own limitation and to effectively utilise supervision and support systems to ensure safe and effective delivery of services.
Demonstrates an ability to act calmly in emergencies and to respond in a professional manner in occasionally stressful and challenging situations.
Willingness to be flexible and part of a team.

Person Specification

Qualifications

Essential

Qualifications (equivalent qualifications will be considered where there equivalency can be demonstrated).
Level 2 qualification in functional skills Maths and English.
Level 3 qualification in functional skills Maths and English or required to successfully complete within 6 months.
NVQ Level 3 in Care or equivalent qualification or relevant experience.
Care certificate or required to successfully complete within 12 weeks

Experience

Essential

Experience (both work and life related) Experience of working in a healthcare environment.
Some experience and knowledge of caring for people with a mental illness.

Knowledge and Skills

Essential

Demonstrates skills in literacy, written, verbal and an ability to effectively use electronic information and computer technology.
Demonstrates an understanding of the importance of quality of care.
Demonstrates an understanding of the role of a Senior Healthcare Assistant.
Able to work under the direction of a registered practitioner.
Ability to work effectively and professionally in a multidisciplinary team.
Ability to work under own initiative.

Personal attributes

Essential

Physically capable for performing the role and responsibilities expected of the post holder.
Willingness to undertake further training and ongoing development.
Ability to recognise own limitation and to effectively utilise supervision and support systems to ensure safe and effective delivery of services.
Demonstrates an ability to act calmly in emergencies and to respond in a professional manner in occasionally stressful and challenging situations.
Willingness to be flexible and part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Leicestershire Partnership Nhs Trust

Bridge Park Road

Thurmaston

Leicester

LE4 8PQ

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Leicestershire Partnership Nhs Trust

Bridge Park Road

Thurmaston

Leicester

LE4 8PQ

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)