Job summary
An exciting opportunity has arisen to recruit a motivated and experienced Senior Business Administrator to the AHP Lead/Clinical Director and MSK Service within Community Health Services.
The post holder must have previous experience of working in a secretarial or administrative role and will be working closely with our senior team. You will need to have a warm and professional, confident manner.
You must have excellent organisational skills, have a flexible approach, but be able to work on your own initiative and as part of a team. This role will work alongside the current Personal Assistants within the directorate.
The post requires experience of Microsoft Office packages including Word, Excel and Power Point. Experience of audio typing may also be of benefit with excellent word processing/typing skills, exceptional organisational abilities,
and the capability to work in a confidential manner are of paramount importance
in this role.
The post also requires the candidate to be the main admin support for the CHS on call rota.
This post takes full advantage of agile working with a base at Bridge Park Plaza currently, moving to Charnwood Mill in Spring 2024, remote home working and ad-hoc travel required to various LPT locations, where parking is free of charge. Annual leave - 27 days for new starters plus bank holidays which increases after 5 years.
If you want to arrange an informal chat about the role please contact Wendy Mills Business Admin Manager on 07918996767.
Main duties of the job
This post is a vital part of the Directorate Management Team,
and you will be required to provide comprehensive high level administrative support to the AHP Lead/Clinical Director and the MSK Senior Team.
The candidate will manage diaries, including taking responsibility for planning and co-ordination of
meetings, ensuring scheduling, and coordinating any required changes are integrated
into the diaries accordingly to ensure attendance of the directors. Always ensuring
they use their time effectively and efficiently.
To provide high level administrative support for identified meetings and projects, ensuring timely receipt of papers, minutes and managing agreed actions/log .
The post also requires the candidate to be the main admin support for the CHS on call rota. Experience of working with rotas would be beneficial.
The ability to communicate effectively; to work well under
pressure and to prioritise the demands in a busy environment, are also
essential.
Managing competing priorities and identifying quickly emerging
pinch points that may impact on the performance or productivity of the team is
also necessary.
To understand the aims and objectives of the organisation, working closely with the aligned services/managers to minimise their time undertaking administrative duties.
To be a vital part of the Directorate Management team and be able to work proactively and productively using their own initiative.
About us
Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.
Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.
We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.
Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.
We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.
For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).
All jobs will require permission to work in the UK.
For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.
Applicants at risk within the local NHS who meet essential criteria will have preference for interview.
Job description
Job responsibilities
If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.
Job description
Job responsibilities
If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.
Person Specification
Qualifications
Essential
- Good standard of education including GCSE English & Math Grade C (new Grade 4) or above, or equivalent qualification or experience.
- Secretarial qualifications at RSA3 or ILM Level 3 or significant equivalent qualification or experience
- Educated to NVQ level 3 in a relevant subject or must have a demonstrable equivalent knowledge, training and experience
Qualities & Skills
Essential
- Emotionally resilient
- Confident and self-motivated
- Uses initiative
- Adaptable and flexible
- Team Player
- Knowledge of and able to use a range of Microsoft Office packages including Microsoft Outlook, Word, Excel, MS Teams.
- Ability to work corporately within a large, multi- professional team.
- Ability to work calmly under pressure and able to prioritise workloads
- Excellent organisational skills used in arranging meetings and events.
- Able to organise, facilitate and administer meetings, take notes and produce accurate, informative minutes.
- Deal with confidential correspondence and reports.
- Ability to learn and contribute from experience, training, feedback and the appraisal/personal development process to facilitate self and organisational development.
- Attention to detail and the ability to work accurately as the nature of the work demands high quality.
- Problem-solving skills relating to the area of responsibility being able to identify causes, look for and negotiate creative solutions and exercise appropriate decision-making, e.g. with difficult people and situations as they arise.
- Assertiveness skills to question inappropriate behaviour, to persuade and influence colleagues and clinicians at all levels to the benefit of patients and the service.
- Excellent written, verbal and face-to-face communication skills, presenting a positive and efficient image. Ability to communicate effectively with professionals at all levels in health and agencies external to health.
- Ability to deal constructively and empathetically within difficult, emotive situations. Communicate sensitive or contentious information written or face to face.
Experience
Essential
- Experience of working at a Senior Business Administration or PA/secretarial level which demonstrates the range of skills required for the post: including implementation & development of office systems and procedures; organising diaries, meetings, taking minutes and co-ordinating actions.
- Ability to work to high levels of accuracy, demonstrating attention to detail as the nature of the work demands high quality.
- Complex problem solving with the ability to look for and negotiate solutions/actions and apply appropriate decision.
- Deal with complex complaints and other emotive situations with sensitivity, diplomacy and confidentiality.
Desirable
- Experience of providing administration support for a range of projects and assisting with updating key documentation such as action logs and presentations.
Person Specification
Qualifications
Essential
- Good standard of education including GCSE English & Math Grade C (new Grade 4) or above, or equivalent qualification or experience.
- Secretarial qualifications at RSA3 or ILM Level 3 or significant equivalent qualification or experience
- Educated to NVQ level 3 in a relevant subject or must have a demonstrable equivalent knowledge, training and experience
Qualities & Skills
Essential
- Emotionally resilient
- Confident and self-motivated
- Uses initiative
- Adaptable and flexible
- Team Player
- Knowledge of and able to use a range of Microsoft Office packages including Microsoft Outlook, Word, Excel, MS Teams.
- Ability to work corporately within a large, multi- professional team.
- Ability to work calmly under pressure and able to prioritise workloads
- Excellent organisational skills used in arranging meetings and events.
- Able to organise, facilitate and administer meetings, take notes and produce accurate, informative minutes.
- Deal with confidential correspondence and reports.
- Ability to learn and contribute from experience, training, feedback and the appraisal/personal development process to facilitate self and organisational development.
- Attention to detail and the ability to work accurately as the nature of the work demands high quality.
- Problem-solving skills relating to the area of responsibility being able to identify causes, look for and negotiate creative solutions and exercise appropriate decision-making, e.g. with difficult people and situations as they arise.
- Assertiveness skills to question inappropriate behaviour, to persuade and influence colleagues and clinicians at all levels to the benefit of patients and the service.
- Excellent written, verbal and face-to-face communication skills, presenting a positive and efficient image. Ability to communicate effectively with professionals at all levels in health and agencies external to health.
- Ability to deal constructively and empathetically within difficult, emotive situations. Communicate sensitive or contentious information written or face to face.
Experience
Essential
- Experience of working at a Senior Business Administration or PA/secretarial level which demonstrates the range of skills required for the post: including implementation & development of office systems and procedures; organising diaries, meetings, taking minutes and co-ordinating actions.
- Ability to work to high levels of accuracy, demonstrating attention to detail as the nature of the work demands high quality.
- Complex problem solving with the ability to look for and negotiate solutions/actions and apply appropriate decision.
- Deal with complex complaints and other emotive situations with sensitivity, diplomacy and confidentiality.
Desirable
- Experience of providing administration support for a range of projects and assisting with updating key documentation such as action logs and presentations.
