Job summary
Are you looking for a change? Do you want to make a difference?
Do you enjoy being part of a team?
If the answer to the above is YES, then one of Leicestershire's biggest employers wants to hear from you!
We want you to join our fun, supportive and innovative Children's & Adolescents Mental Health services Team! (CAMHS)
This role is based at the Valentine Centre and is on a rota basis to 8pm Monday to Thursday. This is always agreed in advance and shifts allocated.
We are looking for emotionally resilient, hardworking and
innovative people. In return, we can offer flexible hours, full training and support, onsite and homeworking
rota and generous employee benefits. All of these are designed to give you the most rewarding
employment experience you can imagine; whether that is a better work-life
balance, a step upwards on the career ladder or just knowing that you are
contributing to the welfare of our patients.
We can and will work with
you to help you achieve your goals.
Main duties of the job
You will be an integral part of the team, providing administrative support to clinical staff, wider admin team, external agencies, patients and families . This demanding role will require the post holder to use their full range of administrative skills to ensure an efficient service is provided. The role comprises a wide range of specific duties and requires competence in all Microsoft Office applications.
Your role will involve liaising with clinical staff, families, parents & young people to ensure a smooth transition through our service, creating meetings, taking minutes, task and email management and a good telephone manner.
You will need to be a good team player, have strong emotional resilience with excellent organisational and communication skills. You need to be able to work both on your own initiative and as part of the wider team prioritising your work effectively.
About us
Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.
Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.
We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.
Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.
We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.
For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).
All jobs will require permission to work in the UK.
For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.
Applicants at risk within the local NHS who meet essential criteria will have preference for interview.
Job description
Job responsibilities
If you like what you've read and would
like more information on the duties and responsibilities of this role, please
click onto the attached Job Description and Person Specification.
Job description
Job responsibilities
If you like what you've read and would
like more information on the duties and responsibilities of this role, please
click onto the attached Job Description and Person Specification.
Person Specification
Qualifications
Essential
- GCSE English and Maths
- NVQ level 3 in business & administration or equivalent
- Experience with all Microsoft office packages
Desirable
- City and Guilds Typing or can demonstrate equivalent skills
Experience
Essential
- Dealing with complaints or other emotive situations with sensitivity, diplomacy and confidentiality.
- Using own initiative to solve problems, including taking corrective actions.
- Experience of working to a standard which is compliant with policy, procedure or other quality framework.
- Experience of dealing with change in the workplace and adjusting own working practices to meet new requirements.
Desirable
- Experience of transcribing information from either dictation or handwritten notes.
Knowledge and Skills
Essential
- Experience of communicating effectively via email, including
- implementing a flagging/prioritisation system for self and others.
- Experience of planning and organising training, meetings, appointments and events, including co-ordinating travel arrangements and guest speakers.
- Experience of taking minutes/notes of meetings, circulating documentation including identifying actions ensuring they are logged,
- prioritised, and are followed up.
- Experience of electronic diary management for self and others.
- Experience and knowledge of creating and formatting professional communications, such as letters, leaflets, presentations, reports and
- briefings to a high standard
- Experience of receiving, recording and relaying complex information via the telephone.
- Experience of planning and prioritising own workload and that of others to ensure that deadlines and the demands of the service are met.
- Experience in the development and implementation of electronic or paper-based office systems, which are continually maintained and
- updated.
- Highly skilled in all areas of Microsoft Office, and can demonstrate good keyboard skills in terms of speed and accuracy.
- Experience of presenting complex data or statistical information in written format, such as Excel.
Desirable
- Experience of ordering goods or services, monitoring progress of orders, checking receipt of goods or services to ensure invoices can be reconciled.
Personal Attributes
Essential
- Able to work under pressure and handle conflicting demands and interruptions.
- Ability to communicate effectively at all levels and build positive working relationships.
- Knowledge and experience of using modern communication technology.
Standard Requirements and Mobility
Essential
- Commitment to Equality & Valuing Diversity Principles
- Understanding of Confidentiality & Data Protection
- Use of vehicle or public transport is a requirement to work at
- different sites within the Service. It may also be required that Trust
- vehicles are driven by the post holder to meet service need.
Person Specification
Qualifications
Essential
- GCSE English and Maths
- NVQ level 3 in business & administration or equivalent
- Experience with all Microsoft office packages
Desirable
- City and Guilds Typing or can demonstrate equivalent skills
Experience
Essential
- Dealing with complaints or other emotive situations with sensitivity, diplomacy and confidentiality.
- Using own initiative to solve problems, including taking corrective actions.
- Experience of working to a standard which is compliant with policy, procedure or other quality framework.
- Experience of dealing with change in the workplace and adjusting own working practices to meet new requirements.
Desirable
- Experience of transcribing information from either dictation or handwritten notes.
Knowledge and Skills
Essential
- Experience of communicating effectively via email, including
- implementing a flagging/prioritisation system for self and others.
- Experience of planning and organising training, meetings, appointments and events, including co-ordinating travel arrangements and guest speakers.
- Experience of taking minutes/notes of meetings, circulating documentation including identifying actions ensuring they are logged,
- prioritised, and are followed up.
- Experience of electronic diary management for self and others.
- Experience and knowledge of creating and formatting professional communications, such as letters, leaflets, presentations, reports and
- briefings to a high standard
- Experience of receiving, recording and relaying complex information via the telephone.
- Experience of planning and prioritising own workload and that of others to ensure that deadlines and the demands of the service are met.
- Experience in the development and implementation of electronic or paper-based office systems, which are continually maintained and
- updated.
- Highly skilled in all areas of Microsoft Office, and can demonstrate good keyboard skills in terms of speed and accuracy.
- Experience of presenting complex data or statistical information in written format, such as Excel.
Desirable
- Experience of ordering goods or services, monitoring progress of orders, checking receipt of goods or services to ensure invoices can be reconciled.
Personal Attributes
Essential
- Able to work under pressure and handle conflicting demands and interruptions.
- Ability to communicate effectively at all levels and build positive working relationships.
- Knowledge and experience of using modern communication technology.
Standard Requirements and Mobility
Essential
- Commitment to Equality & Valuing Diversity Principles
- Understanding of Confidentiality & Data Protection
- Use of vehicle or public transport is a requirement to work at
- different sites within the Service. It may also be required that Trust
- vehicles are driven by the post holder to meet service need.
