Band 3 Healthy Together Service Coordinator

Job summary

Healthy Together has launched an innovative, single point of contact for young people, parents and families the service supports across Leicester, Leicestershire, and Rutland.

The Healthy Together Helpline (HTH) will be staffed by a mixture of health professionals and administrative staff who will provide advice and support at the point of contact.

The aim of the HTH is to offer our service users an improved experience, with access to support when they need it. We are a warm, friendly and welcoming team.

Service Coordinator:

The Healthy Together Helpline is seeking skilled administrators, educated to NVQ3 in Administration or Customer Service, or with proven equivalent experience.

The Service Coordinators will cover the HTH and be the first point of contact for telephone calls whilst providing efficient administrative support to the HTH Clinical Team, accurately inputting data and maintaining clinical information systems. You will coordinate and manage queries through defined triage pathways enabling the caller to speak to the right person, at the right time. You will be required to project a professional image, providing excellent customer service.

The service will operate Monday to Friday between 8.30am and 4.30pm. There will be a requirement to work the full daily service hours to cover operating times.

For further details, please see attached job description and personal specification.

Main duties of the job

• To be a team player working cohesively with team members and Clinical peers, supporting others to deliver the best possible service
• To be an excellent communicator both verbally and with written communication
• To actively promote Equality, Diversity and Inclusion in line with the Trust Policies
• To be able to effectively respond to all queries and referrals with a calm and professional manner
• To be organised and methodical with the ability to co-ordinate a range of queries through a defined pathway
• To be able to work on your own initiative and be a pro-active problem solver
• To participate and contribute in regular supervision and the appraisal process via agreed review methods
• To always provide excellent and responsive customer service. To manage staff/service users matters with sensitivity, discretion and confidentiality
• Excellent Record Keeping, ensuring the trusts database (SystmOne) and patient records are up to date, accurate and maintained
• The ability to use a telephone headset for up to 8 hours a day
• To be flexible and adaptable to the service needs.
• To be able to prioritise daily and switch between tasks using a variety of communication and IT/Microsoft packages
• To be emotionally resilient, sometimes dealing with challenging and sensitive information
• To ensure all mandatory training is up to date and actively look to share knowledge, skills and learning with others to aid development
• To comply with all Trust policies

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Leicestershire Partnership Nhs Trust

Bridge Park Road

Thurmaston

Leicester

LE4 8PQ

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

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Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Leicestershire Partnership Nhs Trust

Bridge Park Road

Thurmaston

Leicester

LE4 8PQ

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

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