Leicestershire Partnership NHS Trust

Business Assistant

Information:

This job is now closed

Job summary

Come and Join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment!

Based at Stewart House part of the Directorate of Mental Health, we are looking to appoint a Business Assistant to support the Community HD Team.

We are looking for highly motivated and organised individual with excellent interpersonal skills and a positive and pleasant manner. You will need to respond dynamically to the demands of the role and enjoy working under pressure. You will be flexible and used to working to tight deadlines.The role will involve diary management, to plan and organise clinics and undertaking administration/ co-ordination tasks.

You will be joining the Directorate at an exciting time, as we embark on the implementation of our Better Mental Health for All service transformation programme. You will be joining a friendly and supportive admin network and will be encouraged to develop your skills and supported with personal development opportunities.

The health and wellbeing of our team members is very important to us and we offer a robust induction period, as well as regular supervision and support. You will have opportunities to progress your career with a structured learning journey that will enable you to achieve your long-term goals and work to your strengths.

* Interviews to take place on Friday 1 December at Stewart House *

Main duties of the job

To provide comprehensive administrative and/or secretarial support to an individual, clinical team or specific service area to harmonise efforts and specialisms of all disciplines to achieve effective and efficient service provision.

To undertake diary management, including booking events, meetings and appointments.

To attend meetings, preparing agendas and taking accurate notes/minutes, identifying and co-ordinating agreed actions.

Communicating effectively both verbally and in writing with a wide range of professional colleagues and service users.

To organise, plan and prioritise own workload, to be responsive to the changing needs of the service, utilising and maintaining electronic and hard-copy office systems to ensure the smooth-running of the service or team.

To deal confidentially and confidently with complex patient and staff information and to provide support and advice within the remit of the role, and escalating problems or concerns where appropriate.

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Details

Date posted

08 November 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9313-23-1100

Job locations

Stewart House

The Rise

Leicester

LE19 4SL


Job description

Job responsibilities

Please see attached Job description and job specification for further details and more information in relation to this position.

Job description

Job responsibilities

Please see attached Job description and job specification for further details and more information in relation to this position.

Person Specification

Qualifications

Essential

  • Good general level of education including GCSE in English and Maths at Grade C or equivalent.

Desirable

  • NVQ2 in administration or able to demonstrate equivalent knowledge and experience in delivering an efficient administrative service.

Personal Attributes

Essential

  • Able to work under pressure and handle conflicting demands and interruptions.
  • Ability to communicate effectively at all levels and build positive working relationships.

Desirable

  • Knowledge and experience of using modern communication
  • technology.
  • Knowledge of SystmOne patient record system.

Experience

Essential

  • Experience of communicating effectively written and verbally.
  • Experience and knowledge of creating and formatting professional communications, such as letters.
  • Experience of planning and prioritising own workload to the needs of the service.
  • Good knowledge of all Microsoft Packages.
  • Using own initiative to solve problems, including taking corrective actions.

Desirable

  • Experience of taking minutes/notes of meetings, circulating documentation including identifying actions ensuring they are logged,
  • prioritised, and are followed up.
  • Experience of transcribing information from dictation.
  • Dealing with complaints or other emotive situations with sensitivity, diplomacy and confidentiality.
Person Specification

Qualifications

Essential

  • Good general level of education including GCSE in English and Maths at Grade C or equivalent.

Desirable

  • NVQ2 in administration or able to demonstrate equivalent knowledge and experience in delivering an efficient administrative service.

Personal Attributes

Essential

  • Able to work under pressure and handle conflicting demands and interruptions.
  • Ability to communicate effectively at all levels and build positive working relationships.

Desirable

  • Knowledge and experience of using modern communication
  • technology.
  • Knowledge of SystmOne patient record system.

Experience

Essential

  • Experience of communicating effectively written and verbally.
  • Experience and knowledge of creating and formatting professional communications, such as letters.
  • Experience of planning and prioritising own workload to the needs of the service.
  • Good knowledge of all Microsoft Packages.
  • Using own initiative to solve problems, including taking corrective actions.

Desirable

  • Experience of taking minutes/notes of meetings, circulating documentation including identifying actions ensuring they are logged,
  • prioritised, and are followed up.
  • Experience of transcribing information from dictation.
  • Dealing with complaints or other emotive situations with sensitivity, diplomacy and confidentiality.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Stewart House

The Rise

Leicester

LE19 4SL


Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)


Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Stewart House

The Rise

Leicester

LE19 4SL


Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Senior Administration Manager

Sarah Smith

sarah.smith290@nhs.net

07884457412

Details

Date posted

08 November 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9313-23-1100

Job locations

Stewart House

The Rise

Leicester

LE19 4SL


Supporting documents

Privacy notice

Leicestershire Partnership NHS Trust's privacy notice (opens in a new tab)