Leicestershire Partnership NHS Trust

Workforce Systems Advisor

This job is now closed

Job summary

The Workforce Systems Team is on a mission to delight the thousands of staff members who rely on systems;

to claim travel and expenses
for learning management and performance
to record absences
to roster staff in for shifts

We're an operational team that focuses on delivering excellent customer care and being there for consumers when they need us most. We're looking for someone who is passionate about focusing on the consumer and educating them on how to efficiently use systems so that they can spend more time delivering quality patient care.

As a Workforce Systems Advisor, you will be the product expert who solves customers most challenging issues.

If you love great customer support and are driven to make people rave about their great experiences we want to hear from you.

Please note: this vacancy will close once a suitable number of applications have been submitted.

Main duties of the job

Responsibilities:

Solve technical issues for customers by troubleshooting and investigating problems, prioritising and escalating issues, and proactively identifying support needs

Focus on educating and empowering the user so that they are able to complete the task by themselves

Comply with call logging procedures and provide first line technical support

Create and maintain bespoke application support documentation

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Date posted

23 October 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

C9313-23-0986

Job locations

County Hall, Glenfield

170 Penn Lloyd Building

Leicester

LE38TB

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.

Person Specification

Qualifications

Essential

Educated to A level qualification or equivalent experience
IT qualification eg ECDL

Experience

Essential

Experience of using a range of complex IT systems
Participation in projects leading to change by negotiating with and motivating stakeholders
Experience of delivering learning and education
Experience of working in a challenging and complex area
Experience in supporting the implementation of an electronic system
Excellent keyboard and computer skills
Excellent communication skills both written and verbal
Effectively manage own workload and the ability to prioritise
Understanding of organisational structure
Produce and deliver high quality presentations
Ability to build and maintain effective and professional working relationships at all levels
Understanding of confidentiality, information governance and the Data Protection Act

Personal Attributes

Essential

Ability to work effectively to tight deadlines
Works well within a team environment
Good personal insight to strengths (of self and team) and able to work under pressure

Person Specification

Qualifications

Essential

Educated to A level qualification or equivalent experience
IT qualification eg ECDL

Experience

Essential

Experience of using a range of complex IT systems
Participation in projects leading to change by negotiating with and motivating stakeholders
Experience of delivering learning and education
Experience of working in a challenging and complex area
Experience in supporting the implementation of an electronic system
Excellent keyboard and computer skills
Excellent communication skills both written and verbal
Effectively manage own workload and the ability to prioritise
Understanding of organisational structure
Produce and deliver high quality presentations
Ability to build and maintain effective and professional working relationships at all levels
Understanding of confidentiality, information governance and the Data Protection Act

Personal Attributes

Essential

Ability to work effectively to tight deadlines
Works well within a team environment
Good personal insight to strengths (of self and team) and able to work under pressure

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

County Hall, Glenfield

170 Penn Lloyd Building

Leicester

LE38TB

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

County Hall, Glenfield

170 Penn Lloyd Building

Leicester

LE38TB

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)