Band 2 Booking Agent

Job summary

Can you demonstrate our values of Trust, Respect, Integrity and Compassion? If so read on and take a look at the opportunity below...

The Centralised Staffing Solutions team is looking to recruit an individual with experience of working in a busy administrative environment. If you are flexible, charismatic, have professional phone manner, work well under pressure, understand the importance of teamwork and are methodical in your approach to tasks then we are keen to hear from you.

You will be the first point of contact for calls associated with the supply of temporary staffing functions within Leicestershire Partnership NHS Trust. You will be a key player in the promotion and development of the temporary staffing service and will need to have a strong customer-focused approach. You will need to be able to deal with conflict and highly complex and sensitive information, as well as have the proven ability of building relationships with internal stakeholders and external agencies.

PLEASE NOTE: Our booking team operates different shift patterns on a 7 day week working pattern. Our operation hours are from 06:00 20:00 Monday to Friday and 06:00 to 18:00 Saturday, Sunday and Bank Holidays.

This vacancy will close once a suitable number of applications have been submitted.

PLEASE NOTE: A flexible working pattern is must. We require someone who will be able to commit working a mixture of Early, Late shifts and able to work across the weekend on a rotational basis.

Main duties of the job

Main duties

Be part of the Call Centre rota providing cover for the central email inbox and phones as required

To be a point of contact for the areas requesting temporary staffing

Through eRostering arrange same day and advanced bookings with temporary staffing in line with requests

To arrange agency bookings with areas if shifts cannot be filled using the Bank system

To make outbound calls in attempt to fill shift vacancies

To work towards set team KPIs in relation to shift fill and help to reduce reliance on agency

Liaise directly with agencies approved by the Trust

Ensure bank system is updated with temporary staffing details

Follow agreed processes concerning employee inductions

Field and filter calls into the department

Deal with bank enquiries in accordance with agreed protocols, referring more complex matters accordingly

Assist in training of new members of the team in routine tasks such as how agreed processes work

Maintain general filing system of central inbox and shared electronic files

General data inputting utilising online bank system and excel spreadsheets

Ensuring accurate data inputting in line with GDPR data protocols

To maintain good record keeping

To provide cover for other team members during holidays, sickness as and when required

Participate in activities to improve service provision and development and to make the services of the team both more customer friendly and easier to access

Any other duties commensurate with the post and grade

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Leicestershire Partnership Nhs Trust

Bridge Park Road

Thurmaston

Leicester

LE4 8PQ

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

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Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Leicestershire Partnership Nhs Trust

Bridge Park Road

Thurmaston

Leicester

LE4 8PQ

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

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