Leicestershire Partnership NHS Trust

Estates Scheduler

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Job summary

Leicestershire Partnership NHS Trust (LPT) requires an experienced and highly motivated Estates Scheduler, to support and provide a comprehensive and effective customer focused helpdesk service within the Estates and Facilities directorate.

The post holder will report to the Customer Services Supervisor and will be responsible for ensuring all calls are answered in a prompt, polite and efficient manner and on occasions will be expected to deputise for the Customer Services Manager.

The post holder will be required to function autonomously in a dynamic, customer focussed and technically challenging environment and as the Scheduler will need to use considerable initiative in order to react quickly and efficiently in a crisis, and to work as an integral part of a team in a department which is the first point of contact for Estates Hard FM service.

The efficiency of the service relies upon the teamwork of its staff and accuracy of information provided. The post holder will deliver an effective and competent level of administration and consistently deliver a client-focused service which promotes good customer service and effective working relationships.

The post holder will be expected to alternate working patterns covering 8am to 6pm across 2 shifts Monday - Friday, once trained to do so. For out of hours, separate on call arrangements will be in place with other colleagues so estates provide a 24/7 coverage

Main duties of the job

Are you

Someone with initiative who enjoys problem solving?
Has the ability to cope with highly unpleasant conditions, i.e. behaviour, environment etc?
Flexible and responsible?
Ability to switch from one task to another as priorities change?
Self-motivated and able to organise own workload in a constantly changing and demanding environment?
Ability to concentrate despite numerous interruptions?

If you answer yes to all of these, we want to hear from you!!

Key Responsibilities

The postholder will be expected to demonstrate leadership and managerial qualities daily providing robust support to the wider EFM function.
To be able to prioritise jobs and assign/allocate appropriately to engineering staff. contractors when responding to an emergency situation, eg loss of power, lighting issues, medical gases, and lift breakdowns etc.
To schedule/allocate all reactive jobs that have been logged to various trades and sub-contractors, using the CAFM system.
Plan program of preventative maintenance within SFG20 guidelines
Adjust schedules and programs of work to account for engineers sickness/leave.
Carry out Contractors inductions as required issuing completion certificates and updating the computer system database
Provide cover for the Customer service helpdesk, utilising the Invida/CAFM system to allocate resource.
Provide technical expertise and support for the planning and scheduling of maintenance activities while ensuring safe operations, regulatory compliance and equipment availability

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Date posted

19 September 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9313-23-0761

Job locations

Leicestershire Partnership Nhs Trust

Meridian South

Meridian Business Park

Leicester

LE19 1WY

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.

Person Specification

Experience

Essential

Relevant supervisory experience in a service desk, customer service role, or have relevant experience in a comparable environment
Relevant experience of working in a service management focused environment maintaining service levels in line with Service Level Agreements
Proven and in depth technical experience of supervising a Call Centre/ switchboard
Proven experience of managing multidisciplinary teams
Confidence to make judgements involving a range of facts or situations, some of which may require analysis of a range of options in order to determine the appropriate action.
Prepares and reviews contingency plans for problems and situations that might occur within the department
Able to work under pressure and to deadlines.
Be prepared to work flexible hours as required by the needs of the service.

Desirable

Experienced with working in a telephony environment, preferably within NHS
Proven communication skills in dealing with people in potentially stressful and distressing situations

Knowledge and Skills

Essential

Ability to give verbal & written & communications to internal and external clients
Ability to receive and deliver challenging information constructively, while using effective communication skills to achieve the desired outcome
Ability to plan and organise a number of activities to meet organisational requirements.
Ability to meet targets, changing and often conflicting deadlines.
Ability to delegate tasks to ensure timely and accurate delivery of service
Analytical and problem-solving skills to develop, read, interpret and disseminate complex information to others
High levels of computer literacy are required in: Word, Excel, Office, Outlook 365

Qualifications

Essential

GCSE English Language Grade C (new Grade 4) or above.
GCSE Maths Grade C (new Grade 4) or above.
Evidence of Continued Professional Development

Desirable

NVQ3, or equivalent qualification or relevant demonstrable knowledge and experience in customer services

Person Specification

Experience

Essential

Relevant supervisory experience in a service desk, customer service role, or have relevant experience in a comparable environment
Relevant experience of working in a service management focused environment maintaining service levels in line with Service Level Agreements
Proven and in depth technical experience of supervising a Call Centre/ switchboard
Proven experience of managing multidisciplinary teams
Confidence to make judgements involving a range of facts or situations, some of which may require analysis of a range of options in order to determine the appropriate action.
Prepares and reviews contingency plans for problems and situations that might occur within the department
Able to work under pressure and to deadlines.
Be prepared to work flexible hours as required by the needs of the service.

Desirable

Experienced with working in a telephony environment, preferably within NHS
Proven communication skills in dealing with people in potentially stressful and distressing situations

Knowledge and Skills

Essential

Ability to give verbal & written & communications to internal and external clients
Ability to receive and deliver challenging information constructively, while using effective communication skills to achieve the desired outcome
Ability to plan and organise a number of activities to meet organisational requirements.
Ability to meet targets, changing and often conflicting deadlines.
Ability to delegate tasks to ensure timely and accurate delivery of service
Analytical and problem-solving skills to develop, read, interpret and disseminate complex information to others
High levels of computer literacy are required in: Word, Excel, Office, Outlook 365

Qualifications

Essential

GCSE English Language Grade C (new Grade 4) or above.
GCSE Maths Grade C (new Grade 4) or above.
Evidence of Continued Professional Development

Desirable

NVQ3, or equivalent qualification or relevant demonstrable knowledge and experience in customer services

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Leicestershire Partnership Nhs Trust

Meridian South

Meridian Business Park

Leicester

LE19 1WY

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Leicestershire Partnership Nhs Trust

Meridian South

Meridian Business Park

Leicester

LE19 1WY

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)