Job summary
Leicestershire
Partnership NHS Trust
Business Assistant (Band 3 -Monday to Friday,37.5 hours per week)
ADHD Adult Mental Health Service,The Bradgate Unit, Glenfield Hospital, Groby Road, Leicester,LE3 9EJ
As an
Administrator at LPT you will be responsible for providing a comprehensive
administration service to a specific area of the mental health team which will
include duties such as:
- Supporting a clinical team
- Managing referrals
- Telephone and written correspondence
with patients
- Diary management
- Preparing agendas and taking minutes
- Organising meetings
- Data inputting and creating
spreadsheets
- Other general administration duties
This is an incredibly
rewarding role working with a team who support people with mental health
difficulties across Leicester, Leicestershire and Rutland.
For this role, we are looking for people with great administration experience and strong communication skills with the ability to work on their own and in a team. You'll need to be highly organised with good planning skills and highly skilled in Microsoft Office. It is a very friendly environment, and we are looking for people who demonstrate our values of Compassion, Trust, Respect and Integrity.
Main duties of the job
For these roles, you
will need:
Excellent IT and audio-typing skills
Good written and verbal communication
skills
The ability to liaise with service
users in a calm and compassionate manner
The ability to work positively and
proactively as part of the wider administrative and clinical teams
You will need the right to work in
the UK as we do not offer sponsorship for this role
Please look at the job
description for more information and if you meet the requirements of the person
specification, we will welcome your application. If you would like more
information about the role, we would encourage you to contact us informal
visits can be arranged.
Benefits:
27 days holiday plus bank holidays
Flexible working options
Occupational sick pay
Generous pension scheme
Wagestream (a financial wellness
benefit)
NHS discount with many Retailers and
Hospitality and Leisure companies
Training and personal development
opportunities
Please see attached information for
candidates document, which details the benefits of working for LPT!
If you would like more
information about the role, please contact Caroline Wathan, Administration
Manager on 07881 261572
About us
Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.
Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.
We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.
Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.
We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.
For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).
All jobs will require permission to work in the UK.
For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.
Applicants at risk within the local NHS who meet essential criteria will have preference for interview.
Job description
Job responsibilities
If you like what you've read and would like more information
on the duties and responsibilities of this role, please click onto the attached
Job Description and Person Specification
Job description
Job responsibilities
If you like what you've read and would like more information
on the duties and responsibilities of this role, please click onto the attached
Job Description and Person Specification
Person Specification
Knowledge and Skills
Essential
- Knowledge and Skills
- 1. Experience of communicating effectively via email, including implementing a flagging/prioritisation system for self and others.
- 2. Experience of planning and organising training, meetings, appointments and events, including co-ordinating travel arrangements and guest speakers.
- 3. Experience of taking minutes/notes of meetings, circulating documentation including identifying actions ensuring they are logged, prioritised, and are followed up.
- 4. Experience of electronic diary management for self and others.
- 5. Experience and knowledge of creating and formatting professional communications, such as letters, leaflets, presentations, reports and briefings to a high standard.
- 6. Experience of receiving, recording and relaying complex information via the telephone.
- 7. Experience of ordering goods or services, monitoring progress of orders, checking receipt of goods or services to ensure invoices can be reconciled.
- 8. Experience of planning and prioritising own workload and that of others to ensure that deadlines and the demands of the service are met.
- 9. Experience in the development and implementation of electronic or paper-based office systems, which are continually maintained and updated.
- 10. Highly skilled in all areas of Microsoft Office, and can demonstrate good keyboard skills in terms of speed and accuracy.
- 11. Experience of presenting complex data or statistical information in written format, such as Excel.
Experience
Essential
- Experience (both work and life related)
- 1. Dealing with complaints or other emotive situations with sensitivity, diplomacy and confidentiality.
- 2. Using own initiative to solve problems, including taking corrective actions.
- 3. Experience of transcribing information from either dictation or handwritten notes.
- 4. Experience of working to a standard which is compliant with policy, procedure or other quality framework.
- 5. Experience of dealing with change in the workplace and adjusting own working practices to meet new requirements.
Personal Attributes
Essential
- Personal Attributes
- 1. Able to work under pressure and handle conflicting demands and interruptions.
- 2. Ability to communicate effectively at all levels and build positive working relationships.
- 3. Knowledge and experience of using modern communication technology.
Qualifications
Essential
- 1. GCSE English Language Grade C (new Grade 4) or above.
- 2. RQF (Previously NVQ) Business & Administration Level 3 or equivalent skills and knowledge
- 3. City & Guilds Typewriting Level 2 or above, or can demonstrate equivalent skills.
- 4. City & Guilds Audio transcription Level 3 or above, or can demonstrate equivalent skills.
Person Specification
Knowledge and Skills
Essential
- Knowledge and Skills
- 1. Experience of communicating effectively via email, including implementing a flagging/prioritisation system for self and others.
- 2. Experience of planning and organising training, meetings, appointments and events, including co-ordinating travel arrangements and guest speakers.
- 3. Experience of taking minutes/notes of meetings, circulating documentation including identifying actions ensuring they are logged, prioritised, and are followed up.
- 4. Experience of electronic diary management for self and others.
- 5. Experience and knowledge of creating and formatting professional communications, such as letters, leaflets, presentations, reports and briefings to a high standard.
- 6. Experience of receiving, recording and relaying complex information via the telephone.
- 7. Experience of ordering goods or services, monitoring progress of orders, checking receipt of goods or services to ensure invoices can be reconciled.
- 8. Experience of planning and prioritising own workload and that of others to ensure that deadlines and the demands of the service are met.
- 9. Experience in the development and implementation of electronic or paper-based office systems, which are continually maintained and updated.
- 10. Highly skilled in all areas of Microsoft Office, and can demonstrate good keyboard skills in terms of speed and accuracy.
- 11. Experience of presenting complex data or statistical information in written format, such as Excel.
Experience
Essential
- Experience (both work and life related)
- 1. Dealing with complaints or other emotive situations with sensitivity, diplomacy and confidentiality.
- 2. Using own initiative to solve problems, including taking corrective actions.
- 3. Experience of transcribing information from either dictation or handwritten notes.
- 4. Experience of working to a standard which is compliant with policy, procedure or other quality framework.
- 5. Experience of dealing with change in the workplace and adjusting own working practices to meet new requirements.
Personal Attributes
Essential
- Personal Attributes
- 1. Able to work under pressure and handle conflicting demands and interruptions.
- 2. Ability to communicate effectively at all levels and build positive working relationships.
- 3. Knowledge and experience of using modern communication technology.
Qualifications
Essential
- 1. GCSE English Language Grade C (new Grade 4) or above.
- 2. RQF (Previously NVQ) Business & Administration Level 3 or equivalent skills and knowledge
- 3. City & Guilds Typewriting Level 2 or above, or can demonstrate equivalent skills.
- 4. City & Guilds Audio transcription Level 3 or above, or can demonstrate equivalent skills.
