Band 2 Administrative Assistant/Receptionist- CAMHS

Leicestershire Partnership NHS Trust

This job is now closed

Job summary

The CAMHS Outpatient Team support families across Leicester, Leicestershire and Rutland.

An exciting opportunity has become available at The Valentine Centre and Westcotes House working within the Children's, Young People, Families/ Learning Disability and Autism Directorate (FYPC/LDA).

Our patients are central to our care, and your role will be to liaise with families and professionals to offer excellent customer service in a busy office environment.

The Administration team are responsible for completing administration tasks and reception duties including answering the phone, booking appointments and answering queries.

The work pattern comprises of afternoons and evenings from either 12:00-20:00 or 16:00-20:00 Monday-Thursday.It is essential you are able to work until 8pm on your working days.

We welcome applications for flexible workingand will be happy to discuss hours and base with you at interview.

We offer training and support for our staff and will support your career development within Leicestershire Partnership NHS Trust.

Some of the benefits of working for LPT include:

annual leave- Generous annual leave entitlement of 27-33 days annual leaveplus 8 bank holidays- (dependent on service).
Lease Car Scheme
Eye Tests
Physiotherapy
Occupational Health Services
Counselling services
Flexible working
Free Car Parking on site.

Main duties of the job

Some of the duties for this role include:

You will meet and greet families and young people, and will be calm, friendly and professional and you will be the first point of contact for FYPC staff and managers, CAMHS staff and managers, other NHS organisations and external agencies.
To work with existing systems and processes to provide an effective administrative service to the team.
To accurately use and maintain administrative systems within specified timescales.
To demonstrate excellent written and verbal communication skills
To develop and maintain effective working relationships with colleagues and external agencies.
To provide high quality customer care to anyone accessing the service, either face to face, via telephone or in writing.
For further information please contact Rosalyn Overton on 07920835421.

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Date posted

31 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9313-23-0368

Job locations

Westcotes House - CAMHS Young People's Team

Westcotes Drive

Leicester

Leicestershire

LE3 0QU

The Valentine Centre

Anstey Lane

Leicester

Leicestershire

LE19 4NT

Job description

Job responsibilities

If you are interested in this role and would like more information, please see the attached job description and person specification.

Job description

Job responsibilities

If you are interested in this role and would like more information, please see the attached job description and person specification.

Person Specification

Qualifications

Essential

Good general education up to GCSE level including English language grade C or above.
RSA II typing/audio typing qualification or equivalent experience.
NVQ 2 in administration or is able to demonstrate equivalent knowledge and experience in delivering an efficient administrative service.

Experience

Essential

Previous experience of working in a busy office environment.
Experience of delivering work within agreed deadlines.
Experience of working collaboratively with others as part of a team.
Experience of providing excellent customer service.

Person Specification

Qualifications

Essential

Good general education up to GCSE level including English language grade C or above.
RSA II typing/audio typing qualification or equivalent experience.
NVQ 2 in administration or is able to demonstrate equivalent knowledge and experience in delivering an efficient administrative service.

Experience

Essential

Previous experience of working in a busy office environment.
Experience of delivering work within agreed deadlines.
Experience of working collaboratively with others as part of a team.
Experience of providing excellent customer service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.