Head of Quality

Job responsibilities

To be the Care Hubs first point of contact for all clinical effectiveness business,working in partnership with the Trusts Clinical Effectiveness and QualityImprovement Department. To report to Care Hub and Care Network on recommendations arising fromaudit, complaints, and incidents and ensure progress is made in respect to thoserecommendations and that learning can be evidenced as an outcome.AFC 8/11/23 JME-297-23 Head of Quality Band 8b To oversee the Care Hubs participation and reporting in all clinical effectivenesswork streams, including National clinical audit programmes, Nationalbenchmarking projects, local clinical audit programmes, NICE implementation,key performance indicators and quality improvement programmes. To work with the Trusts NICE Implementation Analyst to ensure all services inthe Care Hub appropriately use NICE guidelines and standards; including thefacilitation of meetings to coordinate completion of assessments, reviews andaction plans, using National and Trust developed tools and systems. To support the Care Hub to make effective use of national and local results andoutcomes falling from clinical effectiveness projects; e.g. Prescribing Observatoryfor Mental Health, Confidential Enquiries, National Clinical Audit, NationalBenchmarking studies, and clinical audit and quality improvement projects andinitiatives. To coordinate delivery and monitoring of all clinical effectiveness programmes theCare Hub participates in and ensure reporting and escalation meets therequirements of the Trust-led programmes. To build a relationship with the Clinical Effectiveness and Quality ImprovementLead to ensure the coordination and collation of data, information and examplesof good practice to showcase on behalf of the Borough for multiple reportingrequirements, including the Trusts Annual Quality Account. To actively identify best-fit person(s); i.e. subject matter experts, for involvementin the development and review of Trust developed clinical guidelines and Trustpolicies. To direct, manage and support staff who provide direct care to patients. This maybe as part of the senior management team, through on call responsibilities andthe support and guidance of the front line care teams when things go wrong eg.Grade 4 and 5 incidents. To be able to operate and access information from multiple information systemsdaily and to appraise and make recommendations To be frequently exposed to highly distressing and highly emotionalcircumstances These can include: meetings with families following suicides orunexpected deaths. Management of complaints with families when situations gowrong. To be readily available as a Senior representative at HM Coroners Court shouldconcerns arise and assurance be requested and/or to deliver the Trust approvedinvestigation report at coroners court. To support staff to complete Coroners statements and oversee the quality ofthese To support staff in attendance at Coroners Court. To be responsible for the whole care hub in relation to governance delivery to awide variety of services and disciplines within mental health care. All serviceswork under individual standard operating procedures and will have individualisedcare priorities which can significantly impact the ability to deliver governanceimprovements and requires significant barriers to be overcome to meet bestpractice expectations.AFC 8/11/23 JME-297-23 Head of Quality Band 8b The ability to maintain a positive, supportive relationship with all services toensure key messages do not get ignored or dismissed which could ultimatelyimpact on patient care, staff safety and the Trust reputation.

Education / Qualifications

Essential

• Registered with relevant professional organisation (NMC / HCPC
• Masters degree or equivalent/ experience in management which can be evidenced
• Post masters training and experience
• Further requirement for ongoing formal training in investigation management, new national patient safety processes
• evidence of continual formal professional development

Desirable

• management qualification
• evidence of post graduate training & continuing professional development
• non medical prescriber to v300 qualification
• Doctorate

Experience

Essential

• Previous experience managing, leading, supporting, supervising staff and teams.
• In depth knowledge and experience of a comprehensive range of mental health services
• Previous experience in the planning, delivery and review of a comprehensive range of mental health services
• Proven experience of welldeveloped and proven ability to produce and create letters, reports, recording systems
• Proven high degree of accuracy and attention to detail
• Proven ability to analyse complex data to recognise themes and trends to identify risks and areas for improvement and to be able to act upon this as required
• Proven ability to follow complex instructions
• Proven experience of communicating clearly, concisely and articulately at all levels, e.g. service users and carers, all staff within clinical teams, triumvirate peers, Service Directors, Clinical Service Managers, Corporate Departments and external agencies, including the chairing of formal meetings and facilitation of supervision and appraisals.
• Previous experience of welldeveloped verbal communication skills influencing and negotiating.
• Experience of managing, coordinating and leading on patient safety investigations, supporting coronial processes, service user, carer and other complaints, eg via MP or CQC
• Coordinating and leading on preparation and readiness for internal audits and external inspections and for identifying and supporting development and action plans post audit / inspection.
• Experience of identifying areas o Previous experience of working in a senior management environment o Proven experience of conducting a research project, including the use of the internet for research o Proven experience of extensive knowledge of Clinical Audit. Application Form Interview AFC 8/11/23 JME-297-23 Head of Quality Band 8b requiring improvement and leading QI projects using QI methodology.
• Experience of organisational skills and experience of balancing competing needs and delegating where appropriate
• Demonstrable knowledge of the recruitment process and able to participate on interview panels
• Demonstrable experience of facilitating skills training
• Previous experience in presenting information to a wider audience using appropriate presentation packages
• Previous experience of managing confidential and sensitive information in an appropriate and professional manner Previous experience of demonstrating the need for discretion when dealing with public and professionals and in the management of highly sensitive information
• Experience of recognizing patient and team / service priorities and take timely and appropriate action, eg in conjunction with the tier 3 triumvirate instigating BCP
• Experience of supporting action plans and overseeing quality standards when services are in formal business continuity planning
• Experience to contribute to the development of the borough to include the planning of development programs training and feedback of lessons learned across a variety of services and departments
• Previous experience of frequent use of VDU

Desirable

• Previous experience of working in a senior management environment
• Proven experience of conducting a research project, including the use of the internet for research
• Proven experience of extensive knowledge of Clinical Audit

Knowledge

Essential

• Extensive knowledge of governance processes and procedures in order to advise and support colleagues within the organisation.
• Extensive knowledge of the trusts Clinical and Corporate Policies and Guidelines that will inform, direct and lead safe and effective care
• Knowledge of standards for quality care pathways applicable to service area including NICE guidance and legal frameworks (MHA, MCA)
• Demonstrable experience of welldeveloped analytical and problem solving skills with the ability to make decisions by determining key points from complex and multiple information strands
• Demonstrable experience and knowledge of complex procedures
• Demonstrable experience and an understanding of complex work base situations at senior management level
• Demonstrable experience of using and manipulating information for effective management
• To be able to operate between several information systems
• Knowledge of current Non- Medical Prescribing legislation and developments
• Knowledge of the Trusts strategy aims, ambitions, core standards and values and demonstrate these as a triumvirate partner and through strong and consistent leadership.
• Knowledge and awareness of the strategic, political, commissioning, and financial landscape and ability to understand how those will or can influence the safety and quality of care
• The ability to frequently demonstrate prolonged and intense concentration eg. Providing evidence at court, undertaking duty o Knowledge of CPD development and competency assessment in relation to NonMedical Prescribing o Application Form o Interview AFC 8/11/23 JME-297-23 Head of Quality Band 8b of candour responsibilities with a bereaved and/or distressed family member or service user
• The ability to appraise review and analyse distressing information on a frequent basis
• The ability to regularly support families and manage difficult conversations with both staff and families during periods of adversity
• The ability to demonstrate empathy, sensitivity and calmness using trauma informed approaches

Desirable

• Knowledge of CPD development and competency assessment in relation to NonMedical Prescribing

Skills

Essential

• Ability to utilise specific skills to implement governance processes and procedures
• Ability to work within agreed timescales
• Previous experience of responding to continuously changing priorities and challenging deadlines
• Exposure to emotional situations requires good self awareness and recognition of others emotional support needs, the HOQ should have the skills to effectively facilitate and lead using a trauma informed approach
• Support staff wellbeing using individual skills and identify other relevant resources to offer support
• Ability to manage a high volume of enquiries both internal and external
• Ability to work with constant interruptions
• Demonstrable ability to concentrate for long periods on a frequent basis on report writing, analysis of information etc
• Proven experience of managing sensitive and difficult situations, incidents and complaints, effectively and diplomatically
• Ability to interpret a broad range of policies and procedures and make recommendations to services.

Work related circumstances

Essential

• The ability to production of reports and learning materials that are perceptible, easily read and comprehensible to all responsible groups.
• Use of a car or access to a means of mobility to travel across the Trust/GM footprint in line with service needs
• Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
• Appointments to regulated and controlled activities require an enhanced DBS disclosure
• The ability to frequently sit for long periods whilst representing the organisation both internally and externally

Desirable

• Previous experience to work in office environment with attendance at clinics and resource centres across the borough as the role demands

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).