Job summary
To provide efficient and effective administration support to the Home Treatment Team. To undertake the administration of all referrals received into the team. To ensure high standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust's policies and procedures.
Main duties of the job
To undertake the comprehensive administration of all referrals received into the teams.
To ensure that all relevant referral information is recorded on PARIS and other relevant information systems and be responsible for the security of the information contained within these systems
To collate all relevant available information to enable the effective management of referrals received by the team.
- To carry out general clerical duties including information gathering, dealing with internal and external post, filing, scanning, faxing and photocopying documents. Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.
To order and maintain sufficient levels of stationery and supplies for the Team.
- To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.
To attend meetings as requested by the teams and to take accurate minutes, process and distribute them as necessary.
To work with and support the manager of the Team.
To work with and support the Team in their day to day work.
- Control and maintenance of health care records as per Records Management Policy.
To undertake such other tasks that may be required from time to time by the professional staff within the Teams.
About us
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
- Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
- Flexible working opportunities to support your work/life balance
- Access to Continued Professional Development
- Involvement in improvement and research activities
- Health and Wellbeing activities and access to an excellent staff wellbeing service
- Access to staff discounts across retail, leisure and travel
Job description
Job responsibilities
To undertake the comprehensive administration of all referrals received into the teams.
To ensure that all relevant referral information is recorded on PARIS and other relevant information systems and be responsible for the security of the information contained within these systems
To collate all relevant available information to enable the effective management of referrals received by the team.
- To carry out general clerical duties including information gathering, dealing with internal and external post, filing, scanning, faxing and photocopying documents. Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.
To order and maintain sufficient levels of stationery and supplies for the Team.
- To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.
To attend meetings as requested by the teams and to take accurate minutes, process and distribute them as necessary.
To work with and support the manager of the Team.
To work with and support the Team in their day to day work.
- Control and maintenance of health care records as per Records Management Policy.
To undertake such other tasks that may be required from time to time by the professional staff within the Teams.
Job description
Job responsibilities
To undertake the comprehensive administration of all referrals received into the teams.
To ensure that all relevant referral information is recorded on PARIS and other relevant information systems and be responsible for the security of the information contained within these systems
To collate all relevant available information to enable the effective management of referrals received by the team.
- To carry out general clerical duties including information gathering, dealing with internal and external post, filing, scanning, faxing and photocopying documents. Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.
To order and maintain sufficient levels of stationery and supplies for the Team.
- To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.
To attend meetings as requested by the teams and to take accurate minutes, process and distribute them as necessary.
To work with and support the manager of the Team.
To work with and support the Team in their day to day work.
- Control and maintenance of health care records as per Records Management Policy.
To undertake such other tasks that may be required from time to time by the professional staff within the Teams.
Person Specification
essential
Essential
- GCSE in English and Maths or equivalent
- Evidence of recent further development / training to NVQ 3 level
- NHS Mental Health experience
- Significant administrative experience in a similar environment
- Understanding of administrative processes.
- Understanding of confidentiality and data protection policies and procedures.
- Ability to utilise a range of IT programmes
- Ability to work flexibly and to prioritise workload
- Good verbal & written communication skills
- Ability to communicate with service users
- Ability to work as part of a team and individually
- Ability to competently use and modify a database
- Good organisational skills
- Ability to form productive working relationships with multi-disciplinary staff
- Must be flexible and willing to work across mental health Services
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
- Appointments to regulated and controlled activities require an standard DBS disclosure..
- Use of a car or access to a means of mobility
Desirable
- RSA II /ECDL or equivalent
- Completion of PARIS Training
- Basic understanding of mental health illnesses.
- Experience of managing telephone referrals including dealing with difficult telephone calls
- Knowledge of mental health services.
Person Specification
essential
Essential
- GCSE in English and Maths or equivalent
- Evidence of recent further development / training to NVQ 3 level
- NHS Mental Health experience
- Significant administrative experience in a similar environment
- Understanding of administrative processes.
- Understanding of confidentiality and data protection policies and procedures.
- Ability to utilise a range of IT programmes
- Ability to work flexibly and to prioritise workload
- Good verbal & written communication skills
- Ability to communicate with service users
- Ability to work as part of a team and individually
- Ability to competently use and modify a database
- Good organisational skills
- Ability to form productive working relationships with multi-disciplinary staff
- Must be flexible and willing to work across mental health Services
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
- Appointments to regulated and controlled activities require an standard DBS disclosure..
- Use of a car or access to a means of mobility
Desirable
- RSA II /ECDL or equivalent
- Completion of PARIS Training
- Basic understanding of mental health illnesses.
- Experience of managing telephone referrals including dealing with difficult telephone calls
- Knowledge of mental health services.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
