Job summary
An exciting opportunity has arisen for motivated and enthusiastic individuals to join the Reception Team at Trust HQ as a Receptionist/Front of House. As part of the team, you will be providing a welcoming environment for visitors and guests to Pennine Care's Trust HQ, ensuring they are directed to the appropriate venue and provide them with the correct information
The position is 14.5 hours per week, Wednesday 8.30 - 4.30 - 7.5 hours, Thursday and Friday 1.00 - 4.30 pm - 3.5 hours each joining an existing team of 3 members of staff who provide a flexible rota throughout the working week. Our reception is open Monday - Friday 8.00 am - 6.00 pm, there will be an expectation to work as part of a team to cover leave / any other absence to ensure the smooth running of the service.
Main duties of the job
You will be expected to provide a professional and courteous service as Front of House staff greeting visitors to Trust HQ, providing direction and information and signpost to services within Trust HQ. Telephone calls should be responded to in a timely manner, coordinating to the appropriate department. You will need to be familiar with a range of clerical duties and undertake specific duties as required, ensuring confidentiality is maintained.
You should have excellent IT, communication and administration skills, be well organised with a meticulous approach to work and keen attention to detail. You will be proactive and able to manage your own working time effectively. You must have a comprehensive working knowledge of Microsoft Office packages. High standards of professionalism and a desire to learn will be essential.
About us
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
- Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
- Flexible working opportunities to support your work/life balance
- Access to Continued Professional Development
- Involvement in improvement and research activities
- Health and Wellbeing activities and access to an excellent staff wellbeing service
- Access to staff discounts across retail, leisure and travel
Job description
Job responsibilities
Responsibility for the provision of professional and effective reception services for approximately 300 staff in Trust Headquarters. Responsibility for the Trust reception area including switchboard, dealing with telephone calls and taking messages when appropriate. Supervising and coordinating reception services, ensuring all duties are undertaken and completed promptly and efficiently. Dealing with initial reception of personal callers to the Trust Headquarters, respecting confidentiality, particularly with visitors to the Counselling Service. Maintaining the visitors register. Responsible for ensuring the itinerary of meetings is displayed accurately to assist visitors and staff to identify their meeting location. In order to comply with fire regulations, ensuring the door entry computer records system is up to date, issuing and registering security fobs to the Trust Headquarters staff.Ensure kitchen areas and meeting rooms are clean and tidy at all times Order and oversee the provision of external catering arrangements forfunctions/meetings at Trust HQ Distribution of beverages/catering for functions/meetings at Trust HQ Monitor and restock beverage supplies for meeting rooms at Trust HQ
Job description
Job responsibilities
Responsibility for the provision of professional and effective reception services for approximately 300 staff in Trust Headquarters. Responsibility for the Trust reception area including switchboard, dealing with telephone calls and taking messages when appropriate. Supervising and coordinating reception services, ensuring all duties are undertaken and completed promptly and efficiently. Dealing with initial reception of personal callers to the Trust Headquarters, respecting confidentiality, particularly with visitors to the Counselling Service. Maintaining the visitors register. Responsible for ensuring the itinerary of meetings is displayed accurately to assist visitors and staff to identify their meeting location. In order to comply with fire regulations, ensuring the door entry computer records system is up to date, issuing and registering security fobs to the Trust Headquarters staff.Ensure kitchen areas and meeting rooms are clean and tidy at all times Order and oversee the provision of external catering arrangements forfunctions/meetings at Trust HQ Distribution of beverages/catering for functions/meetings at Trust HQ Monitor and restock beverage supplies for meeting rooms at Trust HQ
Person Specification
Education / qualifications
Essential
- ITQ level 2 or equivalent
- Key skills in literacy and numeracy level 2 or O level / GCSE in maths and english grade C or above
Desirable
- Diploma / NVQ level 2 in business administration or customer service
Experience
Essential
- Experience of effective administration processes
- Experience of working with various software packages and database systems
- Experience of working in a customer service role.
Desirable
- Experience of working within the NHS
- Experience of working in a large complex organisation
- Experience of working as part of a team.
Knowledge and skills
Essential
- Good organisational skills
- Working knowledge of Microsoft Office Applications (Word, PowerPoint, Excel and Outlook)
- Excellent communication skills, including telephone, face to face and written with staff at all levels
- Ability to handle enquiries from service users with tact, understanding and confidentiality
- Able to follow and work within defined procedures
- Able to input data accurately / efficiently
- Understanding of confidentiality and the associated legal and policy requirements.
- Demonstrate good organisational and time management skills including ability to prioritise effectively
- Perform repetitive tasks whilst maintaining attention to detail
- Perform effectively whilst dealing with interruptions
- Demonstrate good customer service skills when dealing with potentially distressing situations
- Enthusiastic, motivated and committed to delivering excellent service
- Able to work in accordance with the Trust Values and Behaviours
- Able to work flexibly and cooperatively as part of a team
- Able to remain calm and productive under pressure.
- Committed to continual quality and service improvement
- Self-aware and committed to continual personal development
- Committed to promoting a positive image of people with mental health conditions and learning disabilities
Desirable
- Knowledge of the NHS and how it functions
- Knowledge of partnering organisations both Public and Private Sector
Work Related Circumstances
Essential
- Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
- Appointments to regulated and controlled activities require an enhanced DBS disclosure.
Person Specification
Education / qualifications
Essential
- ITQ level 2 or equivalent
- Key skills in literacy and numeracy level 2 or O level / GCSE in maths and english grade C or above
Desirable
- Diploma / NVQ level 2 in business administration or customer service
Experience
Essential
- Experience of effective administration processes
- Experience of working with various software packages and database systems
- Experience of working in a customer service role.
Desirable
- Experience of working within the NHS
- Experience of working in a large complex organisation
- Experience of working as part of a team.
Knowledge and skills
Essential
- Good organisational skills
- Working knowledge of Microsoft Office Applications (Word, PowerPoint, Excel and Outlook)
- Excellent communication skills, including telephone, face to face and written with staff at all levels
- Ability to handle enquiries from service users with tact, understanding and confidentiality
- Able to follow and work within defined procedures
- Able to input data accurately / efficiently
- Understanding of confidentiality and the associated legal and policy requirements.
- Demonstrate good organisational and time management skills including ability to prioritise effectively
- Perform repetitive tasks whilst maintaining attention to detail
- Perform effectively whilst dealing with interruptions
- Demonstrate good customer service skills when dealing with potentially distressing situations
- Enthusiastic, motivated and committed to delivering excellent service
- Able to work in accordance with the Trust Values and Behaviours
- Able to work flexibly and cooperatively as part of a team
- Able to remain calm and productive under pressure.
- Committed to continual quality and service improvement
- Self-aware and committed to continual personal development
- Committed to promoting a positive image of people with mental health conditions and learning disabilities
Desirable
- Knowledge of the NHS and how it functions
- Knowledge of partnering organisations both Public and Private Sector
Work Related Circumstances
Essential
- Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
- Appointments to regulated and controlled activities require an enhanced DBS disclosure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
