Job summary
An exciting opportunity has arisen in the Stockport Talking Therapies Team for an experienced administrator to join our dedicated team.
To provide high quality administrative support ensuring that the highest standards are maintained in line with the Trust's policies and procedures.
Main duties of the job
To receive and deal with all incoming telephone calls and take messages as appropriate in a professional, polite and efficient, in a manner that is consistent with Trust policies and procedures whilst presenting a positive image of the service
- Ensure priority referrals are processed within a timely manner adhering to service policy and procedures at all times.
- Take a key role in managing waiting lists and allocating patients to appropriate therapists.
- Ensure accurate recording and updating of data systems, both manual and computerised and respond to requests for reports from both local and national systems.
- You must be confident in the use of a range of computer applications, including Excel, Outlook and Microsoft Word.
- Assist the triage team by ensuring referrals are inputted and all relevant documentation uploaded from various data systems within strict timescales. This will also include stringent checking to ensure accurate and up to date information is provided.
About us
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
- Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
- Flexible working opportunities to support your work/life balance
- Access to Continued Professional Development
- Involvement in improvement and research activities
- Health and Wellbeing activities and access to an excellent staff wellbeing service
- Access to staff discounts across retail, leisure and travel
Job description
Job responsibilities
Job Description and Job Specification attached.
The post holder will be undertaking tasks requiring the strictest confidence.
The post holder may be required to work from any Pennine Care NHS Foundation Trust base according to the needs of the service.
Job description
Job responsibilities
Job Description and Job Specification attached.
The post holder will be undertaking tasks requiring the strictest confidence.
The post holder may be required to work from any Pennine Care NHS Foundation Trust base according to the needs of the service.
Person Specification
Essential
Essential
- GCSE in English and Maths or equivalent NVQ Level 2 or equivalent in administration with experience to NVQ 3 Level
- Proven experience of working within a busy office environment. Competent in the use of IT applications including Excel, PowerPoint, Email, Outlook and Word Processing. Working with the general public in a sensitive, confidential and non-judgemental manner Excellent interpersonal skills whilst working with a wide range of groups
- Data protection Act, policies and procedures
- Highly motivated with excellent organisational skills and an ability to see tasks through to completion ensuring deadlines are met. Ability to work and communicate both as part of a team and on one's own initiative. Ability to prioritise own workload. Ability to manage own stress levels, taking full advantage of supervision and guidance. Take responsibility for own work performance and understand boundaries. Keep up to date with own learning and development including mandatory training.
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies Have a flexible approach to work and be willing to work across different locations Appointments to regulated and controlled activities require an enhanced DBS disclosure.
Desirable
- Keyboard skills, RSA level 2 or equivalent.
- Experience of working within the NHS organisation would be advantageous though not essential. Paris trained would be an advantage though not essential as training can be given.
- Understanding of Mental Health Services
- Use of a car or access to a means of mobility would be advantageous to enable transport to other work venues.
Person Specification
Essential
Essential
- GCSE in English and Maths or equivalent NVQ Level 2 or equivalent in administration with experience to NVQ 3 Level
- Proven experience of working within a busy office environment. Competent in the use of IT applications including Excel, PowerPoint, Email, Outlook and Word Processing. Working with the general public in a sensitive, confidential and non-judgemental manner Excellent interpersonal skills whilst working with a wide range of groups
- Data protection Act, policies and procedures
- Highly motivated with excellent organisational skills and an ability to see tasks through to completion ensuring deadlines are met. Ability to work and communicate both as part of a team and on one's own initiative. Ability to prioritise own workload. Ability to manage own stress levels, taking full advantage of supervision and guidance. Take responsibility for own work performance and understand boundaries. Keep up to date with own learning and development including mandatory training.
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies Have a flexible approach to work and be willing to work across different locations Appointments to regulated and controlled activities require an enhanced DBS disclosure.
Desirable
- Keyboard skills, RSA level 2 or equivalent.
- Experience of working within the NHS organisation would be advantageous though not essential. Paris trained would be an advantage though not essential as training can be given.
- Understanding of Mental Health Services
- Use of a car or access to a means of mobility would be advantageous to enable transport to other work venues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Pennine Care NHS FT
Address
Stockport Talking Therapies
Pennine Care NHS Foundation Trust, 1st Floor Oasis Building, Stepping Hill Hospital,
Stockport
SK2 7JE
Employer's website
https://www.penninecare.nhs.uk (Opens in a new tab)
