Pennine Care NHS FT

Community Support Worker

The closing date is 06 November 2025

Job summary

The Community Rehabilitation Team is looking to recruit an experienced Community Support Worker to join our supportive multidisciplinary team. The successful candidate will have significant experience of working with people with chronic relapsing and remitting mental ill health, including experience of working across a number of services, including secondary care and mental health inpatient services.

The team supports service users to transition from inpatient rehabilitation facilities to living in the community, supporting people to improve their quality of life and work towards achieving their goals. A further aim of the team is to reduce the length of stay for service users from acute and rehabilitation wards, incorporating least restrictive practice.

The team has an emphasis on the Recovery Model, working with service users using a strengths based and trauma informed approach to maximise their independence and autonomy, to improve their quality of life.

You will collaborate with a team of experienced practitioners, utilising evidence-based interventions to promote social inclusion and support mental health recovery.

The team is a trust wide service covering all five boroughs of Pennine Care and it is essential that you drive to enable you to travel across the Trust footprint.

Main duties of the job

To work as part of the multidisciplinary team and provide support on both an individual and group basis to individuals experiencing complex psychosis.

To support service users to achieve their full potential through accessing resources within their wider communities and equipping them with the skills and confidence to enable them to manage their lives independently.

The role will involve delivery of therapeutic recovery focused and community activities, and individualised treatment plans under the guidance of practitioners within the team.

To provide support to an allocated group of service users, promote their recovery and help to maintain them in their community environment.To assist qualified practitioners in assessment, planning, implementing and evaluating individual care plans.To ensure that service users engage effectively with the agreed care plan and access appropriate services.Positively promote independent living of service users within the community.Provide support and interventions to service users in their own homes and the wider community based upon their assessed needs.Support service users to become involved in social activities in line with their assessed needs and planned care.Support service users to establish and maintain effective interpersonal relationships.Provide regular and practical support for service users and their carers in managing dignity and independence.

Provide support with activities of daily living.

About us

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

  • Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
  • Flexible working opportunities to support your work/life balance
  • Access to Continued Professional Development
  • Involvement in improvement and research activities
  • Health and Wellbeing activities and access to an excellent staff wellbeing service
  • Access to staff discounts across retail, leisure and travel

Details

Date posted

23 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

311-F829-25

Job locations

Trust HQ

225 Old Street

Ashton Under Lyne

OL6 7SR


Job description

Job responsibilities

Essential:

  • Good standard of general education including GCSE Maths and English grade C and above or equivalent.
  • Level 2 qualification in Healthcare plus training and/or experience to Level 3
  • Evidence of recent further development / training
  • Experience of working with marginalised people with complex presentations who may have substance use/homeless.
  • Experience of working with individuals with severe and enduring mental health needs
  • Experience of working with individuals in distress
  • Experience of working with service users who present with risk.
  • Understanding of mental health issues and how these impact on individuals function
  • Good written and verbal communication skills
  • Ability to listen effectively
  • Ability to implement care plans for individuals with the support of others as appropriate.
  • Ability to create innovative solutions to help empower service users.
  • Ability to work unsupervised in a range of settings
  • Ability to form positive therapeutic relationships with service users and carers
  • Willingness to make a positive contribution to improving the quality of life for people with mental health problems.
  • Ability to provide practical support with daily living activities.
  • Basic IT Skills
  • A current driving license with business insurance and access to a car during the working day is essential

Desirable:

  • Experience working within rehabilitation services
  • Experience working in the NHS.
  • Experience working in a community setting
  • Awareness of local services within the Pennine Care footprint.
  • Knowledge of benefits/employment systems.
  • An understanding of the mental health system.

Please refer to the Job Description and Person Specification to give you the best chance of being shortlisted.

Job description

Job responsibilities

Essential:

  • Good standard of general education including GCSE Maths and English grade C and above or equivalent.
  • Level 2 qualification in Healthcare plus training and/or experience to Level 3
  • Evidence of recent further development / training
  • Experience of working with marginalised people with complex presentations who may have substance use/homeless.
  • Experience of working with individuals with severe and enduring mental health needs
  • Experience of working with individuals in distress
  • Experience of working with service users who present with risk.
  • Understanding of mental health issues and how these impact on individuals function
  • Good written and verbal communication skills
  • Ability to listen effectively
  • Ability to implement care plans for individuals with the support of others as appropriate.
  • Ability to create innovative solutions to help empower service users.
  • Ability to work unsupervised in a range of settings
  • Ability to form positive therapeutic relationships with service users and carers
  • Willingness to make a positive contribution to improving the quality of life for people with mental health problems.
  • Ability to provide practical support with daily living activities.
  • Basic IT Skills
  • A current driving license with business insurance and access to a car during the working day is essential

Desirable:

  • Experience working within rehabilitation services
  • Experience working in the NHS.
  • Experience working in a community setting
  • Awareness of local services within the Pennine Care footprint.
  • Knowledge of benefits/employment systems.
  • An understanding of the mental health system.

Please refer to the Job Description and Person Specification to give you the best chance of being shortlisted.

Person Specification

Essential

Essential

  • Good standard of general education including GCSE Maths and English grade C and above or equivalent
  • Level 2 qualification in Healthcare plus training and/or experience to Level 3
  • Evidence of recent further development / training.
  • Experience of working with marginalised people with complex presentations who may have substance use/homeless.
  • Experience of working with individuals with severe and enduring mental health needs
  • Experience of working with individuals in distress.
  • Experience of working with service users who present with risk.
  • Understanding of mental health issues and how these impact on individuals function
  • Good written and verbal communication skills
  • Ability to implement care plans for individuals with the support of others as appropriate.
  • Ability to create innovative solutions to help empower service users
  • Ability to work unsupervised in a range of settings
  • Ability to form positive therapeutic relationships with service users and carers.
  • An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviour.
  • A current driving licence with business insurance and access to a car during the working day is essential

Desirable

  • Experience working within rehabilitation services.
  • Experience working in the NHS
  • Experience working in a community setting
  • Awareness of local services within the Pennine Care footprint.
  • Knowledge of benefits/employment systems.
  • An understanding of the mental health system.
Person Specification

Essential

Essential

  • Good standard of general education including GCSE Maths and English grade C and above or equivalent
  • Level 2 qualification in Healthcare plus training and/or experience to Level 3
  • Evidence of recent further development / training.
  • Experience of working with marginalised people with complex presentations who may have substance use/homeless.
  • Experience of working with individuals with severe and enduring mental health needs
  • Experience of working with individuals in distress.
  • Experience of working with service users who present with risk.
  • Understanding of mental health issues and how these impact on individuals function
  • Good written and verbal communication skills
  • Ability to implement care plans for individuals with the support of others as appropriate.
  • Ability to create innovative solutions to help empower service users
  • Ability to work unsupervised in a range of settings
  • Ability to form positive therapeutic relationships with service users and carers.
  • An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviour.
  • A current driving licence with business insurance and access to a car during the working day is essential

Desirable

  • Experience working within rehabilitation services.
  • Experience working in the NHS
  • Experience working in a community setting
  • Awareness of local services within the Pennine Care footprint.
  • Knowledge of benefits/employment systems.
  • An understanding of the mental health system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Pennine Care NHS FT

Address

Trust HQ

225 Old Street

Ashton Under Lyne

OL6 7SR


Employer's website

https://www.penninecare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Pennine Care NHS FT

Address

Trust HQ

225 Old Street

Ashton Under Lyne

OL6 7SR


Employer's website

https://www.penninecare.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operational Manager

Karla Bailey

karla.bailey@nhs.net

07514723699

Details

Date posted

23 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

311-F829-25

Job locations

Trust HQ

225 Old Street

Ashton Under Lyne

OL6 7SR


Supporting documents

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