Go back
Pennine Care NHS FT

Living Well Administrator

The closing date is 29 October 2025

Apply for this job

Job summary

Overview

  • The postholder will provide an efficient and effective administration support to the Living Well Team to support staff and patients.
  • To undertake the administration of all referrals and enquiries received into the team, providing excellent customer service.
  • To ensure best practice standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust's policies and procedures.

Main duties of the job

Main duties & responsibilities

  • To undertake the comprehensive administration of all referrals and enquiries received into the Living Well team.
  • To ensure that all relevant referral information is recorded on PARIS and other relevant information systems and maintain the security of the information contained within these systems
  • To collate all relevant available information to enable the effective management of referrals/enquiries received by the team.
  • To facilitate the day to day functioning of the team, including organizing and attending the Multi Disciplinary Team (MDT) daily and weekly huddles and actioning the outcomes of the huddles including minute taking where necessary
  • To be involved in the review of administrative processes within the Living Well team and contribute to the ongoing improvement
  • To carry out general clerical duties including information gathering, dealing with internal and external post, filing, scanning, faxing and photocopying documents.
  • To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.
  • To work with and support the manager of the Team.
  • To work with and support the team in their day to day work.
  • To undertake such other tasks that may be required from time to time by the professional staff within the Teams

About us

General Duties of all post holders

  • To undertake any other reasonable duty, which is appropriate to the band, when requested by Senior Staff.
  • To be familiar with and comply with all Trust and departmental policies, procedures, protocols and guidelines.
  • To be aware of and work towards the Trusts strategic goals

Details

Date posted

15 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

311-B472-25

Job locations

Irwell Unit

Fairfield General Hospital

Bury

BL9 7TD


Job description

Job responsibilities

Detailed duties and main responsibilities are outlined in the Job description and person specification

Job description

Job responsibilities

Detailed duties and main responsibilities are outlined in the Job description and person specification

Person Specification

Education, knowledge, Skills & Experience

Essential

  • Education & qualifications - GCSE in English and Mathematics or equivalent. o Evidence of recent further development / training to NVQ 3 or equivalent level. o
  • Experience - o NHS Mental Health experience o Significant administrative experience in a similar environment.
  • Knowledge - o Understanding of administrative processes. o Understanding of confidentiality and data protection policies and procedures.
  • Skills & Abilities - Ability to utilise a range of IT programmes o Ability to work flexibly and to prioritise workload o Good verbal and written communication skills o Ability to communicate with service users o Ability to work as part of a team and individually o Ability to competently use and modify a database o Good organisational skills o Ability to form productive working relationships with multi-disciplinary staff
  • Work related circumstances - Must be flexible and willing to work across mental health Services o Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs o Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies o Appointments to regulated and controlled activities require an enhanced DBS disclosure

Desirable

  • Education & Qualifications - Completion of PARIS Training
  • Experience - Basic understanding of mental health illnesses. o Experience of managing telephone referrals including dealing with difficult telephone call
  • knowledge - Knowledge of mental health services. o Knowledge of Primary Care clinical systems eg EMIS
Person Specification

Education, knowledge, Skills & Experience

Essential

  • Education & qualifications - GCSE in English and Mathematics or equivalent. o Evidence of recent further development / training to NVQ 3 or equivalent level. o
  • Experience - o NHS Mental Health experience o Significant administrative experience in a similar environment.
  • Knowledge - o Understanding of administrative processes. o Understanding of confidentiality and data protection policies and procedures.
  • Skills & Abilities - Ability to utilise a range of IT programmes o Ability to work flexibly and to prioritise workload o Good verbal and written communication skills o Ability to communicate with service users o Ability to work as part of a team and individually o Ability to competently use and modify a database o Good organisational skills o Ability to form productive working relationships with multi-disciplinary staff
  • Work related circumstances - Must be flexible and willing to work across mental health Services o Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs o Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies o Appointments to regulated and controlled activities require an enhanced DBS disclosure

Desirable

  • Education & Qualifications - Completion of PARIS Training
  • Experience - Basic understanding of mental health illnesses. o Experience of managing telephone referrals including dealing with difficult telephone call
  • knowledge - Knowledge of mental health services. o Knowledge of Primary Care clinical systems eg EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Pennine Care NHS FT

Address

Irwell Unit

Fairfield General Hospital

Bury

BL9 7TD


Employer's website

https://www.penninecare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Pennine Care NHS FT

Address

Irwell Unit

Fairfield General Hospital

Bury

BL9 7TD


Employer's website

https://www.penninecare.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Manager Living Well

Steph Macdonald

stephanie.macdonald3@nhs.net

01617162713

Details

Date posted

15 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

311-B472-25

Job locations

Irwell Unit

Fairfield General Hospital

Bury

BL9 7TD


Supporting documents

Privacy notice

Pennine Care NHS FT's privacy notice (opens in a new tab)