Job summary
The post holder will provide high quality secretarial provision working within the Healthy Young Minds Service. The post holder will have excellent communication and word processing skills.
It is essential for the postholder to be able to manage her/his time effectively and to be flexible in order to meet the needs of the HYMS service.
The post holder must be able to work independently and as part of a team.
Main duties of the job
To undertake the full range of secretarial duties including audio typing via the BigHand electronic system (Tapes on occasion), inputting patients via PARIS, general correspondence, patient assessments, prioritising clinical letters accordingly and any duties deemed necessary.
Communicate professionally and effectively with internal and external contacts using a variety of methods.
Ensuring that an efficient and courteous service is offered to all service users and that confidentiality is strictly maintained.
Act as a liaison for patients, clinicians, GP's and nursing staff, Medical Records, external Mental Health Teams, Practitioners, Local Authority staff and other agencies, both over the phone and face-to-face contact.
Take telephone messages and / or take messages from answer-phone when necessary and deliver that message to the appropriate person in a timely manner.
About us
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
- Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
- Flexible working opportunities to support your work/life balance
- Access to Continued Professional Development
- Involvement in improvement and research activities
- Health and Wellbeing activities and access to an excellent staff wellbeing service
- Access to staff discounts across retail, leisure and travel
Job description
Job responsibilities
Deal with general enquiries from patients/relatives, which may involve managing with emotional/distressed patients over the phone or in person.
Collect, collate, input and extract data info/from NHS systems as directed by the Admin Lead (examples such as the National Care Records Service /Clinical Systems, SMART, CHIS, Electronic Staffing Records, Team activity, referral/discharge stats).
To monitor and order stationery and clinical stock items for the department as and when required in a timely manner and within defined budgets.
To order non-stock item via the procurement oracle system.
To monitor and order printer / fax cartridges and photocopying materials as and when required.
To take minutes of meetings, type and distribute agenda and minutes to all members of the group and to follow up actions as required in a timely manner.
To attend meetings, training and briefing sessions appropriate to either your job specific role or, as a staff member of PCFT.
Job description
Job responsibilities
Deal with general enquiries from patients/relatives, which may involve managing with emotional/distressed patients over the phone or in person.
Collect, collate, input and extract data info/from NHS systems as directed by the Admin Lead (examples such as the National Care Records Service /Clinical Systems, SMART, CHIS, Electronic Staffing Records, Team activity, referral/discharge stats).
To monitor and order stationery and clinical stock items for the department as and when required in a timely manner and within defined budgets.
To order non-stock item via the procurement oracle system.
To monitor and order printer / fax cartridges and photocopying materials as and when required.
To take minutes of meetings, type and distribute agenda and minutes to all members of the group and to follow up actions as required in a timely manner.
To attend meetings, training and briefing sessions appropriate to either your job specific role or, as a staff member of PCFT.
Person Specification
Interview and job description
Essential
- Good level of general education including GCSE English.
- NVQ level 3 diploma in secretarial studies.
- Highly motivate. Pragmatic. Problem-solving skills. Experience within a health/social care setting. Experience of working within a highly stressful environment.
Desirable
- NHS experience
- Ability to demonstrate effective utilisation of resources.
- Ability to work well and efficiently under pressure.
Person Specification
Interview and job description
Essential
- Good level of general education including GCSE English.
- NVQ level 3 diploma in secretarial studies.
- Highly motivate. Pragmatic. Problem-solving skills. Experience within a health/social care setting. Experience of working within a highly stressful environment.
Desirable
- NHS experience
- Ability to demonstrate effective utilisation of resources.
- Ability to work well and efficiently under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
