Job summary
An exciting opportunity has arisen to provide high quality administrative support to Bury/HMR Older Adult Community Liaison Team ensuring that the highest standards are maintained in line with the Trust's policies and procedures.
Main duties of the job
Ability to communicate effectively with all levels of Trust staff and external agencies.Good keyboard skills. Abilty to use electronic systems and software.Ability to prioritise workload effectivelyGood organisational skillsGood written and verbal communication and interpersonal skills.Ability to work as a team member and individuallyConscientious and able to prioritise work to meet deadlines.Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs.Office procedures and systems.Understanding of theimportance of maintaining confidentiality.
About us
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
- Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
- Flexible working opportunities to support your work/life balance
- Access to Continued Professional Development
- Involvement in improvement and research activities
- Health and Wellbeing activities and access to an excellent staff wellbeing service
- Access to staff discounts across retail, leisure and travel
Job description
Job responsibilities
May consist of some or all of the following:To receive and deal with all incoming telephone calls and take messages as appropriate in a professional, polite and efficient, in a manner that is consistent with Trust policies and procedures whilst presenting a positive image of the serviceRetrieving voicemail messages and responding to callers.Communicate professionally and effectively with internal and external contacts using a variety of methods.Collect, collate, input and extract data into/from NHS systems as directed by team Manager (National Care Records Service /Clinical Systems, Easytimesheet, Electronic Staffing Records, Team activity, referral/discharge stats).Responsible for the safe storage of data and information in accordance with Trust policies ensuring guidelines regarding confidentiality, disclosure of information and Data Protection are observed at all timesMaintain administrative systems set up in team offices to ensure an organised and efficient working environment for staff.Undertaking various clerical duties such as, photocopying, faxing, filing and dealing with incoming and outgoing postBasic word processing, which may include letter, memos, notes, record cards, messages and email communication.Notify patients of appointments and cancellations by issuing computerised letters. Update in house systems and e-referral as required.Undertake reception duties within the departmentTo order stock and non-stock items for the departmentCollate, provide, receive and appropriately store (manually and electronically) sensitive and confidential information.To work flexibly to cover secretarial/administrative duties in the absence of colleagues and where appropriate, deputise for your line manager.To work as part of a team, relate and interact effectively with colleagues.Effectively work within the team to collectively complete daily tasks and also prioritise personal workload and manage time effectively, using initiative but seeking clarification from senior members of staff when required, to achieve personal and departmental objectivesActively contribute to own personal development by producing a personal development plan with line manager, identifying training needs to continually develop skills and experiences to become an exceptional team member.Responsible for the safe use of all equipment ensuring a healthy, safe andsecure working environment and reporting any risks, incidents or complaints according to Trust policies
Job description
Job responsibilities
May consist of some or all of the following:To receive and deal with all incoming telephone calls and take messages as appropriate in a professional, polite and efficient, in a manner that is consistent with Trust policies and procedures whilst presenting a positive image of the serviceRetrieving voicemail messages and responding to callers.Communicate professionally and effectively with internal and external contacts using a variety of methods.Collect, collate, input and extract data into/from NHS systems as directed by team Manager (National Care Records Service /Clinical Systems, Easytimesheet, Electronic Staffing Records, Team activity, referral/discharge stats).Responsible for the safe storage of data and information in accordance with Trust policies ensuring guidelines regarding confidentiality, disclosure of information and Data Protection are observed at all timesMaintain administrative systems set up in team offices to ensure an organised and efficient working environment for staff.Undertaking various clerical duties such as, photocopying, faxing, filing and dealing with incoming and outgoing postBasic word processing, which may include letter, memos, notes, record cards, messages and email communication.Notify patients of appointments and cancellations by issuing computerised letters. Update in house systems and e-referral as required.Undertake reception duties within the departmentTo order stock and non-stock items for the departmentCollate, provide, receive and appropriately store (manually and electronically) sensitive and confidential information.To work flexibly to cover secretarial/administrative duties in the absence of colleagues and where appropriate, deputise for your line manager.To work as part of a team, relate and interact effectively with colleagues.Effectively work within the team to collectively complete daily tasks and also prioritise personal workload and manage time effectively, using initiative but seeking clarification from senior members of staff when required, to achieve personal and departmental objectivesActively contribute to own personal development by producing a personal development plan with line manager, identifying training needs to continually develop skills and experiences to become an exceptional team member.Responsible for the safe use of all equipment ensuring a healthy, safe andsecure working environment and reporting any risks, incidents or complaints according to Trust policies
Person Specification
Education/Qualifications
Essential
- NVQ 3 or equivalent experience
Desirable
- Typing / Word processing qualification
- ECDL or equivalent qualification
Experience
Essential
- Working experience of Microsoft software.
Desirable
- Experience of using electronic systems
- Previous clerical experience
- Ability to accurately input data
- Note taking/making notes experience
Knowledge
Essential
- Office procedures and systems.
- Understanding of the importance of maintaining confidentiality
Skills and abilities
Essential
- Ability to communicate effectively with all levels of Trust staff and external agencies
- Good keyboard skills
- Ability to prioritise workload effectively
- Good organisational skills
- Good written and verbal communication and interpersonal skills
- Ability to work as a team member and individually
- Conscientious and able to prioritise work to meet deadlines.
Desirable
- Working with databases and generating reports
Person Specification
Education/Qualifications
Essential
- NVQ 3 or equivalent experience
Desirable
- Typing / Word processing qualification
- ECDL or equivalent qualification
Experience
Essential
- Working experience of Microsoft software.
Desirable
- Experience of using electronic systems
- Previous clerical experience
- Ability to accurately input data
- Note taking/making notes experience
Knowledge
Essential
- Office procedures and systems.
- Understanding of the importance of maintaining confidentiality
Skills and abilities
Essential
- Ability to communicate effectively with all levels of Trust staff and external agencies
- Good keyboard skills
- Ability to prioritise workload effectively
- Good organisational skills
- Good written and verbal communication and interpersonal skills
- Ability to work as a team member and individually
- Conscientious and able to prioritise work to meet deadlines.
Desirable
- Working with databases and generating reports
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
