Job summary
Interviews will be held in person at PCFT Trust Headquarters. The interview will consist of an assessment and a competency/values based interview. Applicants must be available for both 29th November and 4th December for interview. Unfortunately we are unable to offer alternatives interview dates.
We are excited to announce an opportunity for a dedicated and passionate individual to join our team as a Carer Experience Lead. In this pivotal role, you will be instrumental in shaping and enhancing the support and involvement of unpaid carers within our mental health, learning disability, and autism services.
Recruitment to the post will be in two parts including a group activity and one to one interviews on separate days.
Main duties of the job
As part of our Patient and Carer Experience and Engagement Team, you will lead and project manage initiatives to implement the Triangle of Care Standards and other strategic projects, ensuring carers have a strong and impactful voice in our organization. If you are committed to making a difference and have the skills to drive positive change, we encourage you to apply.
About us
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
Job description
Job responsibilities
- Contribute to the development and delivery of strategic and operational objectives in relation to carers, including, but not only, our Trusts ongoing membership and accreditation with the Triangle of Care.
- Identify and develop ways of working to obtain the experience of carers and patients and to engage them in codesign and improvement work including coordinating and hosting forums.
- Support the recruitment of carers into involvement opportunities across our Trusts work and improvement initiatives and to provide those carers with support and supervision in their lived experience roles.
- Manage the development and delivery of our Trusts Carer Awareness Training, maintaining our approach to ensure it remains co-produced and co-delivered.
- Lead on plans and project teams to complete our Trusts Triangle of Care self-assessments across our services.
- Produce reports as required including an annual Triangle of Care report, detailing the progress of our Trusts work to identify, support and engage with unpaid carers, ensuring the reports meet the needs of intended audience(s).
- Attend Trust carer forums, including Triangle of Care implementation groups, across our footprint to offer subject matter expertise and to identify, support and lead on Trust-wide pieces of work.Support our Carer Co-Chair to set the agenda by overseeing preparation of papers for our Trust-wide Triangle of Care Steering Group.
- Establish and host a community of practice for Carer Champions across our services.
- Provide supervisory support and subject matter expertise for colleagues across the Trust in Carer Champion and carer support roles.
- Support and lead on Trust-wide projects to support our embedding of the Triangle of Care standards and our compliance with relevant legislation, standards, best practice and regulatory requirements to identify, support and engage with unpaid carers.
- Develop how we report on the experience of carers within our Trust
- Oversee the production of required datasets relating to carer experience and enable that data to be effectively used to inform our improvement and transformation work.
- Support the involvement of carers in our Trusts implementation of the Patient and Carer Race Equality Framework.
- Support the ongoing development of the way in which we record carer input in our electronic patient records.
- Analyse complex documents e.g. national policy/consultation documents, making judgments about the implications for our Trust and make recommendations.
Job description
Job responsibilities
- Contribute to the development and delivery of strategic and operational objectives in relation to carers, including, but not only, our Trusts ongoing membership and accreditation with the Triangle of Care.
- Identify and develop ways of working to obtain the experience of carers and patients and to engage them in codesign and improvement work including coordinating and hosting forums.
- Support the recruitment of carers into involvement opportunities across our Trusts work and improvement initiatives and to provide those carers with support and supervision in their lived experience roles.
- Manage the development and delivery of our Trusts Carer Awareness Training, maintaining our approach to ensure it remains co-produced and co-delivered.
- Lead on plans and project teams to complete our Trusts Triangle of Care self-assessments across our services.
- Produce reports as required including an annual Triangle of Care report, detailing the progress of our Trusts work to identify, support and engage with unpaid carers, ensuring the reports meet the needs of intended audience(s).
- Attend Trust carer forums, including Triangle of Care implementation groups, across our footprint to offer subject matter expertise and to identify, support and lead on Trust-wide pieces of work.Support our Carer Co-Chair to set the agenda by overseeing preparation of papers for our Trust-wide Triangle of Care Steering Group.
- Establish and host a community of practice for Carer Champions across our services.
- Provide supervisory support and subject matter expertise for colleagues across the Trust in Carer Champion and carer support roles.
- Support and lead on Trust-wide projects to support our embedding of the Triangle of Care standards and our compliance with relevant legislation, standards, best practice and regulatory requirements to identify, support and engage with unpaid carers.
- Develop how we report on the experience of carers within our Trust
- Oversee the production of required datasets relating to carer experience and enable that data to be effectively used to inform our improvement and transformation work.
- Support the involvement of carers in our Trusts implementation of the Patient and Carer Race Equality Framework.
- Support the ongoing development of the way in which we record carer input in our electronic patient records.
- Analyse complex documents e.g. national policy/consultation documents, making judgments about the implications for our Trust and make recommendations.
Person Specification
Education / qualifications
Essential
- Knowledge of carer involvement in mental health, autism and learning disability care provision acquired through degree or equivalent training and experience
- Evidence of continuous professional development.
- Training in co-production and/or service user, carer and community engagement techniques to post graduate diploma level
Desirable
- Project management qualification
- Leadership/ Management qualification
Experience
Essential
- Demonstrable experience of working in a role with a focus on supporting carers in the context of healthcare
- Experience of working within healthcare settings in a role with a focus on quality improvement and carer/patient experience.
- Experience of working across diverse communities, giving a voice to groups that the NHS may not traditionally listen to
- Experience of project management within a defined approach
- Experience of leading the involvement and engagement of service users and carers in a variety of ways.
- Experience of involving patients and carers in quality improve projects
- Demonstrable experience of producing detailed reports and documents
- Experience of contributing to the development of strategies, policies and guidance within a healthcare setting.
- Demonstrable experience of managing challenging situations where involved parties hold different views, motivations and desired outcomes.
- Demonstrate experience of using lessons learnt to develop best practise.
- Demonstrable experience of working in effective partnerships with service users, carers, clinicians and other stakeholders
Desirable
- Demonstrable experience of partnership working across organisations
- Lived experience as a current or former carer.
- Demonstrable experience of involvement in service redesign projects
- Experience of working within mental health, learning disability and autism services
Knowledge
Essential
- Experience of working within mental health, learning disability and autism services
- Knowledge of the Triangle of Care Standards
- Knowledge and understanding of quality improvement, patient experience and service user/carer involvement approaches and governance
Desirable
- Experience of researching best practice interpreting its relevance and processes / practices which could be implemented to successfully achieve service delivery.
Skills and abilities
Essential
- Effective communication skills with a range of stakeholders.
- Able to work effectively as part of a team and to work collaboratively with others.
- Ability to engage and influence others.
- Ability to invite challenge to own understanding and perspective and act on feedback received.
- Ability to work under pressure, prioritising tasks and workload effectively in light of competing deadlines.
- Able to solve problems creatively and work on own initiative.
- Facilitation and training skills and ability to work with a group of mixed stakeholders.
- Ability to anticipate/analyse the impact of local community, regional and national in a national developments in the context of our Trust.
- Excellent attention to detail in all forms of communication and analysis.
- Ability to analyse and interpret highly complex information.
- Ability to manage and handle sensitive information and difficult messages in an effective and empathic way.
- Ability to handle conflict in a constructive manner.
- IT skills and ability with software packages required for data collection, presentations and the production of materials such as leaflets and posters.
- Proactively considers own wellbeing and take action to support resilience.
Work related circumstances
Essential
- Ability to work outside traditional office hours to facilitate engagement activities at times that suit carers and service users.
- Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs.
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies.
- Appointments to regulated and controlled activities require an enhanced DBS disclosure.
Person Specification
Education / qualifications
Essential
- Knowledge of carer involvement in mental health, autism and learning disability care provision acquired through degree or equivalent training and experience
- Evidence of continuous professional development.
- Training in co-production and/or service user, carer and community engagement techniques to post graduate diploma level
Desirable
- Project management qualification
- Leadership/ Management qualification
Experience
Essential
- Demonstrable experience of working in a role with a focus on supporting carers in the context of healthcare
- Experience of working within healthcare settings in a role with a focus on quality improvement and carer/patient experience.
- Experience of working across diverse communities, giving a voice to groups that the NHS may not traditionally listen to
- Experience of project management within a defined approach
- Experience of leading the involvement and engagement of service users and carers in a variety of ways.
- Experience of involving patients and carers in quality improve projects
- Demonstrable experience of producing detailed reports and documents
- Experience of contributing to the development of strategies, policies and guidance within a healthcare setting.
- Demonstrable experience of managing challenging situations where involved parties hold different views, motivations and desired outcomes.
- Demonstrate experience of using lessons learnt to develop best practise.
- Demonstrable experience of working in effective partnerships with service users, carers, clinicians and other stakeholders
Desirable
- Demonstrable experience of partnership working across organisations
- Lived experience as a current or former carer.
- Demonstrable experience of involvement in service redesign projects
- Experience of working within mental health, learning disability and autism services
Knowledge
Essential
- Experience of working within mental health, learning disability and autism services
- Knowledge of the Triangle of Care Standards
- Knowledge and understanding of quality improvement, patient experience and service user/carer involvement approaches and governance
Desirable
- Experience of researching best practice interpreting its relevance and processes / practices which could be implemented to successfully achieve service delivery.
Skills and abilities
Essential
- Effective communication skills with a range of stakeholders.
- Able to work effectively as part of a team and to work collaboratively with others.
- Ability to engage and influence others.
- Ability to invite challenge to own understanding and perspective and act on feedback received.
- Ability to work under pressure, prioritising tasks and workload effectively in light of competing deadlines.
- Able to solve problems creatively and work on own initiative.
- Facilitation and training skills and ability to work with a group of mixed stakeholders.
- Ability to anticipate/analyse the impact of local community, regional and national in a national developments in the context of our Trust.
- Excellent attention to detail in all forms of communication and analysis.
- Ability to analyse and interpret highly complex information.
- Ability to manage and handle sensitive information and difficult messages in an effective and empathic way.
- Ability to handle conflict in a constructive manner.
- IT skills and ability with software packages required for data collection, presentations and the production of materials such as leaflets and posters.
- Proactively considers own wellbeing and take action to support resilience.
Work related circumstances
Essential
- Ability to work outside traditional office hours to facilitate engagement activities at times that suit carers and service users.
- Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs.
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies.
- Appointments to regulated and controlled activities require an enhanced DBS disclosure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
