Job summary
We have an exciting new opportunity within the Mental health support teams working within CAMHS to bring to life our big ambition of people with lived and living experience shaping every decision.
We are looking for a passionate and motivated individual committed to ensuring our diverse group of service users and carers are at the forefront of, and included in, the planning, development and delivery of our services.
We strongly encourage and welcome applications from people with lived or living experience of accessing mental health services. Experience of being involved in service developments and / or engaging others to do so may count toward equivalent qualification.
We are able to offer the opportunity to discuss this role and it's remit in more detail and where possible we will also try to accommodate some time with the central involvement team to work shadow.
Main duties of the job
Working across all 5 Mental health support teams in CAMHS , the Involvement Coordinator will work with our service children young people, carers and services to link in with current involvement opportunities as well as identifying, facilitating and enabling new opportunities by providing expertise and support. Examples of current involvement and engagement opportunities include:
- Capturing experience, feedback and views of our children young people and carers
- Interviewing staff as part of recruitment processes
- Co-delivering training for staff
- Membership at service development meetings/groups/forums
About us
The work of this role will scan across all our MHST's in the trust alongside managers and colleagues committed to service user and carer involvement.
Line management and supervision will be from our Lead for the Whole school approach, EBSA and FE with additional support from our friendly and passionate central involvement team.
The role will provide insight to how our services are run, planned and commissioned and the opportunity for learning and development arises everyday not only through the formal training offered but also through the experiences shared by our service users and carers.
Job description
Job responsibilities
The post holder will:
- Promote the involvement and engagement of service users and carers in service planning, developments and delivery with strategic leads, services and teams
- Promote the concept and encourage involvement and engagement toservice users and carers
- Identify new opportunities for service user and carer involvement and engagement
- To provide day to day line management and supervision to AssistantInvolvement Coordinators and any volunteers
- Provide an induction to service users and carers for their involvement activity
- Identify, and support access to any training required to undertakeinvolvement and engagement activity
- Utilise a variety of feedback methods to ensure that service users and carers have the opportunity to provide feedback on their experiences and views on proposals
- Use analytical skills to review service user and carer feedback to identify key themes and risks to support service developments
- Establish and maintain links with diverse groups to ensure that involvement reflects the diversity of the community the Borough serves
- Support leads, services and teams to capture and record the output from involvement and engagement activities
- Capture and record a summary of service developments made following engagement and involvement activity
- Be the local point of expertise for staff, service users and carers regarding involvement and engagement
- Populate and contribute to a Trust-wide central database of service users and carers who wish to be considered for involvement and engagement opportunities or are currently involved in activity
- Mediate in any matters of conflict arising from involvement activityPlan and facilitate meetings and involvement/engagement events
- Challenge inappropriate behavior
- General associated administrative duties.
Project Management Work
- To have some responsibility for the planning, organisation, delivery and monitoring of projects which involve service users and carers
- To identify barriers to involvement and develop strategies to overcome such barriers
- To liaise with the staff of other departments and external organisations, in planning and implementing any new initiatives
Job description
Job responsibilities
The post holder will:
- Promote the involvement and engagement of service users and carers in service planning, developments and delivery with strategic leads, services and teams
- Promote the concept and encourage involvement and engagement toservice users and carers
- Identify new opportunities for service user and carer involvement and engagement
- To provide day to day line management and supervision to AssistantInvolvement Coordinators and any volunteers
- Provide an induction to service users and carers for their involvement activity
- Identify, and support access to any training required to undertakeinvolvement and engagement activity
- Utilise a variety of feedback methods to ensure that service users and carers have the opportunity to provide feedback on their experiences and views on proposals
- Use analytical skills to review service user and carer feedback to identify key themes and risks to support service developments
- Establish and maintain links with diverse groups to ensure that involvement reflects the diversity of the community the Borough serves
- Support leads, services and teams to capture and record the output from involvement and engagement activities
- Capture and record a summary of service developments made following engagement and involvement activity
- Be the local point of expertise for staff, service users and carers regarding involvement and engagement
- Populate and contribute to a Trust-wide central database of service users and carers who wish to be considered for involvement and engagement opportunities or are currently involved in activity
- Mediate in any matters of conflict arising from involvement activityPlan and facilitate meetings and involvement/engagement events
- Challenge inappropriate behavior
- General associated administrative duties.
Project Management Work
- To have some responsibility for the planning, organisation, delivery and monitoring of projects which involve service users and carers
- To identify barriers to involvement and develop strategies to overcome such barriers
- To liaise with the staff of other departments and external organisations, in planning and implementing any new initiatives
Person Specification
Work related
Essential
- Educated to diploma level or equivalent plus experience to Degree level, or professional qualification
- Experience of planning / implementing / delivering, specific projects
- Experience of working with diverse communities
- Experience of working to and delivering target related activity
- Experience of influencing and motivating others
- Understanding and sensitivity of how mental health problems can impact on individuals and their families / carers
- Understanding of service user and carer involvement methods and the benefits and challenges they bring
- Knowledge of diverse cultures and communities
- Awareness of national, regional and local policies and guidance relating to service user and carer involvement and engagement in service developments and delivery
- Excellent written and verbal communication skills
- Ability to provide and receive complex and sensitive information
- Effective interpersonal skills, strong motivational and negotiating skills
- Ability to prioritise and deliver to deadlines, and work under pressure
- Ability to capture and analyse and data
- Ability to produce reports that are appropriate for a variety of stakeholders
- Good coordination and facilitation skills
- Good project management skills including the ability to plan and prioritise activities or programmes
- Willing to occasionally undertake duties out of hours working which may include evening and weekends
- Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
- Appointments to regulated and controlled activities require an enhanced DBS disclosure.
Desirable
- Prince2 foundation level
- Current or previous experience of using mental health services or of caring for some who has
- Experience of contributing to service developments and/or change
- Understanding of quality improvement methods and tools
- Experience of using Ulysses system or similar
Person Specification
Work related
Essential
- Educated to diploma level or equivalent plus experience to Degree level, or professional qualification
- Experience of planning / implementing / delivering, specific projects
- Experience of working with diverse communities
- Experience of working to and delivering target related activity
- Experience of influencing and motivating others
- Understanding and sensitivity of how mental health problems can impact on individuals and their families / carers
- Understanding of service user and carer involvement methods and the benefits and challenges they bring
- Knowledge of diverse cultures and communities
- Awareness of national, regional and local policies and guidance relating to service user and carer involvement and engagement in service developments and delivery
- Excellent written and verbal communication skills
- Ability to provide and receive complex and sensitive information
- Effective interpersonal skills, strong motivational and negotiating skills
- Ability to prioritise and deliver to deadlines, and work under pressure
- Ability to capture and analyse and data
- Ability to produce reports that are appropriate for a variety of stakeholders
- Good coordination and facilitation skills
- Good project management skills including the ability to plan and prioritise activities or programmes
- Willing to occasionally undertake duties out of hours working which may include evening and weekends
- Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
- Appointments to regulated and controlled activities require an enhanced DBS disclosure.
Desirable
- Prince2 foundation level
- Current or previous experience of using mental health services or of caring for some who has
- Experience of contributing to service developments and/or change
- Understanding of quality improvement methods and tools
- Experience of using Ulysses system or similar
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
