Job summary
Emergency services are receiving increasing volumes of calls for individuals presenting with acute mental health issues in the community. A significant proportion of emergency services resource is being used to support individuals struggling with their mental health, who often present with complex issues that require further assessment and ongoing support. The Mental Health Urgent Triage Team (MHUT) are a joint partnership between Pennine Care Foundation Trust, NWAS and GMP, in addition to this we are providing Senior Mental Health practitioners to work with NWAS practitioners in a Mental Health joint response car, attending the scene where a caller has been identified as being in Mental Health crisis. You will work from the clinical hub in NWAS and will have training in the use of the EOC software systems.
Main duties of the job
The service will provide urgent triage of service users' mental health needs in the community, as an effective alternative to existing mental health crisis pathways available to emergency services. Service users will be supported to access the right care at the right time by the right professional in the least restrictive way, reducing system pressures across emergency services, emergency departments and health-based places of safety. Working in partnership will further form and strengthen working relationships between partner agencies and staff on the frontline, sharing experiences, education and insight into available local support resources for mutual service users. The postholder will provide clinical expertise and triage at the scene, working closely alongside colleagues across mental health services within Pennine Care.
About us
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop. Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
Job description
Job responsibilities
- To work in the community attending 999 calls and using clinical expertise to appropriately outcome these in the best interests of the patient and demands of emergency services.
- Substantial experience and confidence in the assessment and appropriate management of risk.
- To work alongside the MHUT as part of the MHJRV service to provide an effective and efficient response to referrals from GMP and NWAS.
- To support service users to access the right care at the right time in the least restrictive way, reducing system pressures across emergency services, our locality EDs and S136 suites.
- To provide urgent response to mental health related 999 calls using assessment, formulation and decision making skills to ascertain risk, self defined crisis and next steps.
- To complete mental health assessments following triage for those presenting with acute mental health needs.
- To strengthen working relationships between agencies on the front line providing mutual education and sharing insight into available local resource and support for local services users.
- To provide advice in the management of complex cases for our NWAS and GMP colleagues.
- The postholder must have a sound clinical knowledge and substantial experience of working in a secondary mental health care setting.
Please find attached job description and person specification for a detailed account of the main responsibilities for this role.
Job description
Job responsibilities
- To work in the community attending 999 calls and using clinical expertise to appropriately outcome these in the best interests of the patient and demands of emergency services.
- Substantial experience and confidence in the assessment and appropriate management of risk.
- To work alongside the MHUT as part of the MHJRV service to provide an effective and efficient response to referrals from GMP and NWAS.
- To support service users to access the right care at the right time in the least restrictive way, reducing system pressures across emergency services, our locality EDs and S136 suites.
- To provide urgent response to mental health related 999 calls using assessment, formulation and decision making skills to ascertain risk, self defined crisis and next steps.
- To complete mental health assessments following triage for those presenting with acute mental health needs.
- To strengthen working relationships between agencies on the front line providing mutual education and sharing insight into available local resource and support for local services users.
- To provide advice in the management of complex cases for our NWAS and GMP colleagues.
- The postholder must have a sound clinical knowledge and substantial experience of working in a secondary mental health care setting.
Please find attached job description and person specification for a detailed account of the main responsibilities for this role.
Person Specification
Education/qualifications
Essential
- Registered Mental Nurse compliant with requirements for NMC registration
- Post graduate diploma, or equivalent experience in acute mental health assessment, risk assessment, multiagency working.
- Evidence of continued CPD in the field of acute mental health, urgent, crisis care.
- Evidence of working with people living with personality disorders.
Desirable
- Evidence of STORM training and our trauma informed care
- Master's degree
Experience
Essential
- Post registration experience at Band 6 or above.
- Post registration experience of working in adult acute mental health services
- Evidence of post registration training / development.
- Effective team working within a multi-agency framework
- Demonstrate experience of problem-solving approaches
- Audit and research practices relevant to clinical area
- Experience of working autonomously with people whom are in mental health crisis and a risk to self and others
- Evidence based and experience of reflective practice
- Experience working in traumatic, challenging, distressing environments where you may encounter barriers to understanding
Desirable
- Experience working in assessment for all ages.
- Experience in management of complaints/ compliments.
Knowledge
Essential
- Aware of national/local policy relevant to Adults and Children.
- A thorough knowledge of risk assessment and crisis intervention.
- Knowledge of medication
- Knowledge of Mental Health Act
- Knowledge of Effective Care Coordination
- Knowledge of the use of diagnostic and assessment tools
- Audit and research methods
Desirable
- Experience of presenting to external stakeholders service development
Skills and Abilities
Essential
- Organisational skills
- Computer literate
- Active listening skills
- Negotiation skills
- Conflict resolution
- Report writing
- Ability to work on own initiative and prioritise work
- Effective communication
- Ability to communicate in a variety of settings
- Analysing data and proposing policy changes
Person Specification
Education/qualifications
Essential
- Registered Mental Nurse compliant with requirements for NMC registration
- Post graduate diploma, or equivalent experience in acute mental health assessment, risk assessment, multiagency working.
- Evidence of continued CPD in the field of acute mental health, urgent, crisis care.
- Evidence of working with people living with personality disorders.
Desirable
- Evidence of STORM training and our trauma informed care
- Master's degree
Experience
Essential
- Post registration experience at Band 6 or above.
- Post registration experience of working in adult acute mental health services
- Evidence of post registration training / development.
- Effective team working within a multi-agency framework
- Demonstrate experience of problem-solving approaches
- Audit and research practices relevant to clinical area
- Experience of working autonomously with people whom are in mental health crisis and a risk to self and others
- Evidence based and experience of reflective practice
- Experience working in traumatic, challenging, distressing environments where you may encounter barriers to understanding
Desirable
- Experience working in assessment for all ages.
- Experience in management of complaints/ compliments.
Knowledge
Essential
- Aware of national/local policy relevant to Adults and Children.
- A thorough knowledge of risk assessment and crisis intervention.
- Knowledge of medication
- Knowledge of Mental Health Act
- Knowledge of Effective Care Coordination
- Knowledge of the use of diagnostic and assessment tools
- Audit and research methods
Desirable
- Experience of presenting to external stakeholders service development
Skills and Abilities
Essential
- Organisational skills
- Computer literate
- Active listening skills
- Negotiation skills
- Conflict resolution
- Report writing
- Ability to work on own initiative and prioritise work
- Effective communication
- Ability to communicate in a variety of settings
- Analysing data and proposing policy changes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
Pennine Care NHS FT
Address
Emergency Operations Centre, NWAS/ Middlebrook
Parkway Three Parkway Business Centre, Princess Road, Manchester
Oldham
M14 7LU
Employer's website
https://www.penninecare.nhs.uk (Opens in a new tab)
