Job summary
Pennine Care NHS Foundation Trust is delighted to develop the new Community Rehabilitation Team to support service users experiencing complex psychosis.
We are looking to recruit a motivated and enthusiastic Team Administrator join this exciting endeavour. The successful candidate will have experience working in administration and be able to undertake all tasks and responsibilities within this area.
You will receive supervision and your personal development will be supported through our appraisal process.
The team is a trust wide service covering all five boroughs across the Pennine Care footprint. We are currently based at Trust HQ in Ashton Under Lyne although this is subject to change. Our core hours are Monday to Friday 9am-5pm.
Main duties of the job
- To receive and deal with all incoming telephone calls and take messages
- Retrieving voicemail messages and responding to callers.Communicate professionally and effectively with internal and external contacts
- Collect, collate, input and extract data into/from NHS systems as directed by Team Manager (e.g. Paris, Theseus and associated systems, SMART, CHIS, Electronic Staffing Records, Team activity, referral/discharge stats).
- Responsible for the safe storage of data and information in accordance with Trust Policy.
- Maintain administrative systems set up in team offices to ensure an organised and efficient working environment for staff.
- Undertaking various clerical duties such as, photocopying, filing and dealing with incoming and outgoing post
- Basic word processing, which may include letter, memos, notes, record cards, messages and email communication.
- Notify patients of appointments and cancellations by issuing computerised letters.
- Update in house systems and e-referral as required.
About us
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
Job description
Job responsibilities
Essential Criteria
- NVQ 3 or equivalent experience
- Working experience of Microsoft software.
- Office procedures and systems.
- Ability to communicate effectively with all levels of Trust staff and external agencies
- Good keyboard skills
- Ability to prioritise workload effectively
- Good organisational skills
- Good written and verbal communication and interpersonal skills
- Ability to work as a team member and individually.
- Understanding of the importance of maintaining confidentiality.
Desirable
- Typing / Word processing qualification
- ECDL or equivalent qualification
- Ability to accurately input data
- Note taking/making notes experience
Please refer to the Job Description and Person Specification to give you the best chance of being shortlisted.
Job description
Job responsibilities
Essential Criteria
- NVQ 3 or equivalent experience
- Working experience of Microsoft software.
- Office procedures and systems.
- Ability to communicate effectively with all levels of Trust staff and external agencies
- Good keyboard skills
- Ability to prioritise workload effectively
- Good organisational skills
- Good written and verbal communication and interpersonal skills
- Ability to work as a team member and individually.
- Understanding of the importance of maintaining confidentiality.
Desirable
- Typing / Word processing qualification
- ECDL or equivalent qualification
- Ability to accurately input data
- Note taking/making notes experience
Please refer to the Job Description and Person Specification to give you the best chance of being shortlisted.
Person Specification
essential
Essential
- NVQ Level 3
- Ability to communicate effectively with Trust staff and external agencies
- Ability to prioritise workload effectively
- Good written and verbal communication and interpersonal skills
- Conscientious and able to prioritise work to meet deadlines.
- Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
Desirable
- Typing / Word processing qualification
- ECDL or equivalent qualification
- Ability to accurately input data
- Note taking/making notes experience
- Working with databases and generating reports
Person Specification
essential
Essential
- NVQ Level 3
- Ability to communicate effectively with Trust staff and external agencies
- Ability to prioritise workload effectively
- Good written and verbal communication and interpersonal skills
- Conscientious and able to prioritise work to meet deadlines.
- Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
Desirable
- Typing / Word processing qualification
- ECDL or equivalent qualification
- Ability to accurately input data
- Note taking/making notes experience
- Working with databases and generating reports
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
