Network Director of Operations

Job responsibilities

Job summary

The Network Director of Operations, Network Associate Medical Director, Network Director of Quality, Nursing and AHP and Associate Network Director for Psychological Therapies form the collective leadership team for the defined Network and are jointly responsible for:

Setting Strategic Direction developing service strategies and plans for improvement that promote consistency in standards and outcomes across our footprint.

Delivery and Performance ensuring accountability and governance in place within the Care Network and support delivery of the Trust Big Ambitions, strategic objectives and statutory requirements.

Leadership and Support creating the right culture and environment for high performance.

As a member of the leadership team, the post holder is responsible for ensuring services within the Care Network comply with CQC registration requirements, national and local performance targets, annual business plan priorities and internal governance processes, including risk, health and safety and emergency planning.

The post holder is also jointly responsible for maximising the use of resources within the Care Network by leading on transformation priorities, service improvements, quality improvements and efficiency programmes.

Working with the leadership teams within the other Care Networks, the post holder will ensure people with lived experience and their carers have a strong voice in decision making and service development and will embed continuous improvement throughout all services to ensure service users and carers experience the best possible care.

The post holder is also responsible for ensuring mechanisms are in place for employee involvement and engagement across the Care Network in order to develop an open and inclusive culture with a focus on employee health and wellbeing, equality and diversity.

The post holder will be a member of the Gold on-call rota.

The post holder will deputise for the Chief Operating Officer as required.

Main duties and responsibilities

Collective responsibilities of the leadership team

Ensure that the shared organisational vision and strategic ambitions, values and culture of the Trust are actively promoted and that the post-holder provides clear leadership and is a role model for their delivery.

Provide leadership and management to a Designated Care Network as part of the collective leadership team.

Responsible for ensuring appropriate governance arrangements are in place, including risk management, health and safety, emergency planning (inc. business continuity) and Information Governance.

Ensure governance arrangements are maintained and tested to provide assurance that quality standards and outcomes are delivered for patients and their carers and that staff are supported in a safe environment.

Financial accountability and budget holder responsibilities for the Care Network and for delivering financial stability and value improvement plans contributing to the Trust overall financial performance.

Ensure robust performance management of the services within the Care Hub, meeting key national and local targets and maintaining quality.

Support the development of an Annual Business Plan (including workforce plan) for the Care Network and oversee its delivery.

Undertake an active role in the Trusts transformation programmes, ensuring services can demonstrate continuous improvement in both quality for patients and cost efficiency.

Responsible for good people management practices across the Care Network including, IPDR compliance, CEST, CPD and maximising potential through talent management and succession planning.

Triangulate data and information from key sources to understand performance, climate and culture across the Care Network and use information to drive improvements.

Develop, maintain and manage effective relationships with a range of stakeholders internally and externally, across all disciplines and including service users, carers and the media. The post holder will need to be visible to front line staff as well as to the Board.

Specific responsibilities

Lead on ensuring the Care Network delivery of the Trusts key performance targets and monitor financial performance, holding delegated budget holders to account ensuring services remain within their delegated expenditure limit.

Lead and directly line manage the operational workforce within the Care Network ensuring robust process and systems of management and leadership are in place

Lead the development of service strategies and business cases for all services within the Care Network.

Lead the involvement of the Care Network in local and GM partnership structures, and support Care Networks to build positive external relationships and play their full part in Local Care systems

Provide Trust-wide leadership for an identified service/care pathway and work with other Care Networks to shape the development of consistent service models and standards.

Lead and support contract negotiations in conjunction with the Chief Operating Officer and Director of Finance. Ensure business relationships are managed effectively through contracting and stakeholder management.

Ensure the Care Network operates within allocated budgets and take action where required (and in conjunction with the collective leadership team) to ensure controls and processes for the management of budgets are robust, escalating issues as appropriate to the Executive team.

Support the Care Network to develop and embed service user and carer involvement across the Care network ensuring people with lived experience are involved in all aspects of decision making and service redesign.

Support the Network Director of Quality, Nursing and AHP to improve the patient experience through continually learning from errors/incidents/near misses/complaints.

Support the development and manage the implementation of systems, control process and risk management arrangements to support monitoring of compliance with clinical governance standards.

Support the Network Director of Quality, Nursing and AHP to ensure effective safeguarding and patient safety processes are embedded across the Care Network.

Support the effective monitoring system to review clinical standards and an appropriate clinical audit programme as part of a number of measures to provide assurance.

Work collaboratively with the Trusts Clinical Governance Directorate to support the systems in place to manage adverse incidents, complaints, inquests, claims and safety alerts. Utilise these systems to support the review of clinical standards and to provide assurance.

Participate in committees and working groups and act on behalf of the Care Network, ensuring that at all times a corporate approach is taken.

Ensure that the workforce is appropriately utilised and long term service needs are appropriately planned for in terms of both staffing levels and skill mix.

Ensure the Trusts strategies for Estates capital plans, Digital, Quality and People and Workforce meet the needs of the services by actively contributing to their development.

Develop a Care Network OD plan to deliver Trust-wide Improvement Plan in support of our cultural aspirations.

Lead on Emergency Planning and Business Continuity Planning and Winter planning for the Care Network

Lead on Local Stakeholder and commissioner management

Lead on the development and delivery of plans in support of Health Informatics and business intelligence including the roll out of associated systems and processes eg: PARIS, Tableau, Mobile Working (as defined in the trust plan).

Deputise on behalf of the Chief Operating Officer as required.

This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process

Qualifications

Essential

• Educated to Masters level or equivalent experience and learning
• Relevant clinical or management qualification
• Evidence of continuous professional development
• Professional knowledge acquired through degree, supplemented by specialist training to doctorate or equivalent level

Experience

Essential

• Recent, substantial experience at senior management level (service director or equivalent) with responsibility for clinical operations in complex provider health care / social care setting
• Experience and evidence of delivering high quality standards of performance to achieve national and local targets within a complex healthcare setting
• Significant experience of setting, monitoring and evaluating standards of care
• Experience of working across professional boundaries, able to inspire others using advanced communication and presentation skills
• Experience of workforce redesign and development
• Experience of business planning in complex organisations
• Considerable experience in operational leadership roles
• Evidence of leading service change with colleagues
• Experience of working in partnerships with other organisations to deliver Services
• Experience of managing financial resources at a senior level
• Experienced appraiser and supervisor of staf

Knowledge and skills

Essential

• Up to date knowledge of current health agenda locally and nationally
• Sound knowledge of clinical governance and effective systems
• An understanding of the role and contribution to the overall Trust agenda
• Knowledge and/ or experience of policy development at national level

Skills and abilities

Essential

• Highly motivated individual with strong personal integrity
• Good organisational skills
• Good team leadership skills
• Highly developed strategic and operational leadership skills
• Understanding of the work and priorities of a community and mental health Trust and a good grasp of current policy direction in respect of all services
• Clear knowledge and understanding of recent NHS Strategies and their respective impacts on primary, community and mental health provision
• Highly numerate and high level of analytical/ problem solving skills
• Proven track record and significant experience of working with patients, service users and carers
• Ability to communicate with staff at all levels and with colleagues within and external to the organisation
• Ability to listen, analyse problems and seek solutions
• Ability and commitment to work as part of a corporate team
• Inclusive and compassionate leadership and management style
• Ability to analyse complex issues and identify potential solutions
• Effective motivator with strong influencing skills and personal credibility
• Highly developed communication skills
• Proven skills in the development of alliances and partnership
• Ability to address difficult situations and problems by using effective problem solving techniques
• High levels of resilience, tenacity, self-belief and integrity

Work related circumstances

Essential

• Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
• Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
• Appointments to regulated and controlled activities require an enhanced DBS disclosure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).