Job summary
An exciting opportunity has become available for an experienced administrator to join our Liaison and Diversion Service, which supports people of all ages with vulnerabilities who find themselves in contact with the criminal justice system.
You will act as the team's organisational anchor, providing essential administrative support to ensure the smooth running of the service. This includes managing diaries and clinics, handling telephone calls in a professional and compassionate manner, maintaining accurate electronic records, and producing high-quality correspondence and reports. Your attention to detail will play a key role in supporting accurate data collection and commissioner reporting, helping the service evidence outcomes, performance, and impact.
Main duties of the job
The successful candidate will contribute to keeping referral pathways moving efficiently, updating service-user information, tracking activity across our systems, and supporting a busy multi-disciplinary team. You will also form part of a friendly and supportive administrative hub, providing cross-cover to Community Forensics and the Intensive Support Team for Learning Disabilities, offering exposure to a wide range of specialist services. We are looking for someone who:
- Is kind, caring, and motivated by a genuine desire to support vulnerable individuals and frontline clinicians
- Is friendly and approachable, with a sense of humour that positively contributes to team morale
- Is hardworking and reliable, able to manage a varied workload and remain organised under pressure
- Demonstrates professionalism and respect, consistently modelling CPFT values
- Is confident using IT systems and undertaking data entry, with a strong focus on accuracy and timeliness for commissioner reporting
- Has excellent communication skills, both verbal and written
- Works well as part of a team and is willing to support colleagues across Liaison and Diversion, Community Forensics, and the LD Intensive Support Team
- Is flexible and adaptable, able to respond effectively to changing priorities in a fast-moving service environment
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for full details of responsibilities.
- Word processing of all forms of correspondence, reports and summaries that are required by the team.
- Undertake diary management for clinicians and/or managers, as required.
- Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
- Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
- Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
- Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
- Undertake training of new staff as directed by Line Manager and/or other managers.
- Provide cover as directed by Line Manager for other members of the admin team intheir absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
- Identifies and challenges unacceptable practice of peers and colleagues respectfully, and takes appropriate action to resolve.
- Models behaviours that treat others with dignity, respect and compassion.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for full details of responsibilities.
- Word processing of all forms of correspondence, reports and summaries that are required by the team.
- Undertake diary management for clinicians and/or managers, as required.
- Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
- Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
- Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
- Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
- Undertake training of new staff as directed by Line Manager and/or other managers.
- Provide cover as directed by Line Manager for other members of the admin team intheir absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
- Identifies and challenges unacceptable practice of peers and colleagues respectfully, and takes appropriate action to resolve.
- Models behaviours that treat others with dignity, respect and compassion.
Person Specification
Education / Qualifications
Essential
- Educated to GCE/GCSE standard
- RSA Stage II/NVQ Level 2 in Administration or equivalent
- Good command of written English
Experience
Essential
- Experience of working in a busy and demanding office/customer facing environment
- Experience of planning and organising own workload and of staff within own span of control
- Experience of supporting a multi-disciplinary team
Desirable
- Previous experience of working in a NHS Office environment
- Experience in using computer programmes including health care IT systems
Skills & Abilities
Essential
- Good IT skills (MS Office)
- Ability to deal with typing letters or reports which may contain distressing information
- Ability to work as part of a team
- Ability to work on own initiative
Desirable
- Knowledge of Data Protection Act
- Knowledge of medical terminology
Knowledge
Essential
- Clear understanding of confidentiality and the importance of maintaining confidentiality for patients
Person Specification
Education / Qualifications
Essential
- Educated to GCE/GCSE standard
- RSA Stage II/NVQ Level 2 in Administration or equivalent
- Good command of written English
Experience
Essential
- Experience of working in a busy and demanding office/customer facing environment
- Experience of planning and organising own workload and of staff within own span of control
- Experience of supporting a multi-disciplinary team
Desirable
- Previous experience of working in a NHS Office environment
- Experience in using computer programmes including health care IT systems
Skills & Abilities
Essential
- Good IT skills (MS Office)
- Ability to deal with typing letters or reports which may contain distressing information
- Ability to work as part of a team
- Ability to work on own initiative
Desirable
- Knowledge of Data Protection Act
- Knowledge of medical terminology
Knowledge
Essential
- Clear understanding of confidentiality and the importance of maintaining confidentiality for patients
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
