Job summary
This is a unique and exciting opportunity to be part of the development and implementation of a brand-new volunteer led service to support end of life/ palliative patients in the community.
The overall aim of this project is to enhance compassionate care for end-of-life patients in Cambridgeshire and Peterborough. Patients will experience improved wellbeing, have reduced loneliness and be better informed about local support available to them. You will provide business support to the voluntary services team, specifically to the Community Butterfly Service, a project that could is making a real difference to people living and dying well.
This role will require hybrid working, with travel across the region, attending in-person meetings and events. Due to the nature of volunteer recruitment and support to the existing Butterfly Coordinator, this is likely to include occasional evening and weekend work (such as volunteer celebration events).
The successful candidate will need experience within volunteer administration in addition to excellent organisational, communication, networking and people skills. Bespoke, detailed training will be provided by the Voluntary Services team, as well as ongoing support from the Butterfly Coordinator.
Main duties of the job
The post holder will support the Voluntary Services Manager and Butterfly Volunteer Coordinator to ensure all volunteer activity is aligned to the Cambridgeshire and Peterborough NHS Foundation Trust Volunteering Policy.
Key Result Areas:1. To assist with the administration of volunteer recruitment.
2. To maintain a database record regarding volunteers, called 'Assemble'
3. Support the Voluntary Services Manager and Butterfly Coordinator(s) regarding the day-to-day administration of the service.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
- To work as part of a team with responsibility for providing high quality business and administrative support to the Voluntary Service Manager and the service.
- Receive and allocate incoming emails and telephone calls re-directing or taking messages and using initiative to deal with queries where appropriate.
- Establish and maintain accurate records of volunteer recruitment activity for the team.
- To ensure an effective customer service by answering telephone and email requests and dealing with direct inquiries from potential volunteers and external agencies, i.e. external stakeholders and partners in a helpful and courteous manner, using own initiative and discretion as appropriate. This will include some decision making as to when to escalate any concerns, potential barriers etc. to the Voluntary Services Manager and Butterfly Coordinator(s).
- To assist with the booking and coordination of volunteer applications for example arranging interview dates, sending for references, and processing ID for completion of DBS checks for potential volunteers.
- To maintain volunteer management system called Assemble for all volunteers.
- Regularly update clinical systems, including referrals into the Butterfly Service.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
- To work as part of a team with responsibility for providing high quality business and administrative support to the Voluntary Service Manager and the service.
- Receive and allocate incoming emails and telephone calls re-directing or taking messages and using initiative to deal with queries where appropriate.
- Establish and maintain accurate records of volunteer recruitment activity for the team.
- To ensure an effective customer service by answering telephone and email requests and dealing with direct inquiries from potential volunteers and external agencies, i.e. external stakeholders and partners in a helpful and courteous manner, using own initiative and discretion as appropriate. This will include some decision making as to when to escalate any concerns, potential barriers etc. to the Voluntary Services Manager and Butterfly Coordinator(s).
- To assist with the booking and coordination of volunteer applications for example arranging interview dates, sending for references, and processing ID for completion of DBS checks for potential volunteers.
- To maintain volunteer management system called Assemble for all volunteers.
- Regularly update clinical systems, including referrals into the Butterfly Service.
Person Specification
Education/Qualification
Essential
- Knowledge of Microsoft Office systems
- Ability to tabulate information and input data.
Experience
Essential
- Experience of dealing with sensitive/distressing issues.
- Experience of organising and supporting meetings and events within an organisation
Knowledge & Skills
Essential
- Excellent communication skills - oral, written and telephone.
- Methodical and well organised
- Proven ability to prioritise demanding workload
Personal Qualities
Essential
- Flexible and adaptable to changing situations
- Ability to display a high degree of interpersonal skills
Person Specification
Education/Qualification
Essential
- Knowledge of Microsoft Office systems
- Ability to tabulate information and input data.
Experience
Essential
- Experience of dealing with sensitive/distressing issues.
- Experience of organising and supporting meetings and events within an organisation
Knowledge & Skills
Essential
- Excellent communication skills - oral, written and telephone.
- Methodical and well organised
- Proven ability to prioritise demanding workload
Personal Qualities
Essential
- Flexible and adaptable to changing situations
- Ability to display a high degree of interpersonal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
