Job summary
Do you have a passion for improving the wellbeing of informal carers, often family members, of people with dementia? This role supports the Dementia Carers' Support Service (DCSS), that offers choice, education, and emotional support to carers across Cambridgeshire.
You'll work alongside mental health professionals and volunteers with lived experience who deliver one-to-one support and group sessions.
The post holder will be based in Ely and work with 3 part-time colleagues. Hours being within Tuesday- Thursday, 9-5. We are particularly looking for someone with secure IT skills who can aid the provision of the Volunteers work.
Main duties of the job
The post holder will work within the Dementia Carer Support service to provide support and signposting for practical assistance for carers who informally support loved ones with dementia in the community.
The area included is as per Cambridgeshire County Council and the person cared for needs to be open to the trust at the point of referral with a dementia diagnosis.
The assistant will proactively coordinate the collection of information from volunteers, assist with communication between them and the health practitioners that supervise and recruit them.
They will assist with the onboarding process of both carers and volunteers and the organisation of service activities such as groups and 'caseloads'
About us
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
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Coordinate the incoming information from DCSS volunteers
-
Respond to carers and professionals enquiries to ensure the relevant team member take up this action
-
Maintain accurate records and monitor service communications
-
Assist the organisation of educational events and carer support groups
-
Liaise with statutory, voluntary, and independent agencies
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Assist in the delivery of a high standard support service for informal carers of people with dementia.
-
Prepare documents for dissemination of all forms of correspondence, reports and summaries that are required by the team
-
Record information in Systmone timely and accurately.
-
Participate in team meetings, contributing to recording and taking actions.
-
Coordinate provision and return of equipment and onboarding of new volunteers
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
-
Coordinate the incoming information from DCSS volunteers
-
Respond to carers and professionals enquiries to ensure the relevant team member take up this action
-
Maintain accurate records and monitor service communications
-
Assist the organisation of educational events and carer support groups
-
Liaise with statutory, voluntary, and independent agencies
-
Assist in the delivery of a high standard support service for informal carers of people with dementia.
-
Prepare documents for dissemination of all forms of correspondence, reports and summaries that are required by the team
-
Record information in Systmone timely and accurately.
-
Participate in team meetings, contributing to recording and taking actions.
-
Coordinate provision and return of equipment and onboarding of new volunteers
Person Specification
Qualifications
Essential
- Educated to GCE/GCSE standard
- Good command of written English
Desirable
- NVQ Level 2 in Administration or equivalent
Experience
Essential
- Experience of working in a busy and demanding customer-facing environment
- Experience of planning and organising own workload within own span of control
- Record taking for monthly team meetings
- Knowledge of Microsoft Office software
- Effective use of Microsoft Teams and Excel
Desirable
- Experience of supporting a multi-disciplinary team
- Previous experience of working in an NHS or social care environment
Skills and abilities
Essential
- Excellent people skills
- Excellent standard of keyboard skills
- Good IT skills (MS Office)
- Good organisational skills
- Excellent telephone manner
- Ability to adopt an appropriate style and method of communication and deal effectively with people
- Proactively able to draw in required information
- Ability to work on own initiative
- Ability to work under occasional pressure/stress
- Ability to deal with typing letters which may contain distressing information
- Ability to work as part of a team
- Good listening skills
- Flexible approach to work
- Professional attitude towards service users and their families
- Friendly and approachable
- Ability to coordinate distribution and collection of equipment
Desirable
- Knowledge of Data Protection Act
Knowledge & Understanding
Essential
- Understanding of confidentiality and the importance of maintaining confidentiality for patients
Physical Requirements
Essential
- Ability to spend prolonged periods using a computer
Other
Essential
- Positive approach to older people
- Recognise peoples right to privacy and dignity, treating every person with respect
- Willingness to embrace integrated model and new ways of working.
- Willingness to be flexible in approach and attitude
- Will be required to travel and work between teams, where necessary
Person Specification
Qualifications
Essential
- Educated to GCE/GCSE standard
- Good command of written English
Desirable
- NVQ Level 2 in Administration or equivalent
Experience
Essential
- Experience of working in a busy and demanding customer-facing environment
- Experience of planning and organising own workload within own span of control
- Record taking for monthly team meetings
- Knowledge of Microsoft Office software
- Effective use of Microsoft Teams and Excel
Desirable
- Experience of supporting a multi-disciplinary team
- Previous experience of working in an NHS or social care environment
Skills and abilities
Essential
- Excellent people skills
- Excellent standard of keyboard skills
- Good IT skills (MS Office)
- Good organisational skills
- Excellent telephone manner
- Ability to adopt an appropriate style and method of communication and deal effectively with people
- Proactively able to draw in required information
- Ability to work on own initiative
- Ability to work under occasional pressure/stress
- Ability to deal with typing letters which may contain distressing information
- Ability to work as part of a team
- Good listening skills
- Flexible approach to work
- Professional attitude towards service users and their families
- Friendly and approachable
- Ability to coordinate distribution and collection of equipment
Desirable
- Knowledge of Data Protection Act
Knowledge & Understanding
Essential
- Understanding of confidentiality and the importance of maintaining confidentiality for patients
Physical Requirements
Essential
- Ability to spend prolonged periods using a computer
Other
Essential
- Positive approach to older people
- Recognise peoples right to privacy and dignity, treating every person with respect
- Willingness to embrace integrated model and new ways of working.
- Willingness to be flexible in approach and attitude
- Will be required to travel and work between teams, where necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
