Job summary
We are recruiting for to the role of Duty Worker. This is an exciting opportunity to be involved in supporting the work of the busy adult locality mental health teams. You will utilise your skills to support service users through periods of crisis and increased distress being well supported by senior staff oversight.
This post will be working in our newly formed unplanned care team, based within the adult locality team, carrying out an essential function to support the wider team to enable them to carry out their planned treatment visits.
Main duties of the job
As part of the Cambridge Adult Locality Team (CALT) unplanned and crisis care pathway, you will work with people aged 17 - 65 suffering from serious and enduring mental health disorders. You will be providing brief clinical risk and mental health triage and short-term contingency planning for patients presenting in crisis.
You will also be providing brief distress tolerance interventions and work alongside senior staff to offer support to the wider team for unplanned care needs that arise within the service.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Job description
Job responsibilities
1. Please refer to the attached job description and person specification for full details of responsibilities
- Triage of incoming calls from service users and / or their carers who are presenting in a crisis.
- Working via telephone, the Duty Worker will be expert in validating, de-escalating crisis and coaching people in distress tolerance and emotional regulation strategies.
- Using a range of distress tolerance techniques, the duty worker will empower patients, carers and families to manage distress and crisis effectively.
- Undertake clinical risk assessments to triage incoming calls and escalate as appropriate to senior clinicians within the unplanned care team.
- Support the unplanned care team in dealing with individual pieces of unplanned and crisis management care.
- Ensure good communications between all key partners engaged ineach patients unplannedcare.
- Responding to routine enquiries for people without named staff.
- Supporting patients with re engaging with community after discharge from ward.
- Promote a recovery model that empowers patients, carers, and relatives to be at the forefront of decision making and ownership of their packages of care and treatment.
- Act as the patients and relatives advocate.
- Champion patients rights, including dignity, equality, diversity, choice and respect.
- Work effectively with other professionals in the community and inpatient services to ensure continuity of care
Job description
Job responsibilities
1. Please refer to the attached job description and person specification for full details of responsibilities
- Triage of incoming calls from service users and / or their carers who are presenting in a crisis.
- Working via telephone, the Duty Worker will be expert in validating, de-escalating crisis and coaching people in distress tolerance and emotional regulation strategies.
- Using a range of distress tolerance techniques, the duty worker will empower patients, carers and families to manage distress and crisis effectively.
- Undertake clinical risk assessments to triage incoming calls and escalate as appropriate to senior clinicians within the unplanned care team.
- Support the unplanned care team in dealing with individual pieces of unplanned and crisis management care.
- Ensure good communications between all key partners engaged ineach patients unplannedcare.
- Responding to routine enquiries for people without named staff.
- Supporting patients with re engaging with community after discharge from ward.
- Promote a recovery model that empowers patients, carers, and relatives to be at the forefront of decision making and ownership of their packages of care and treatment.
- Act as the patients and relatives advocate.
- Champion patients rights, including dignity, equality, diversity, choice and respect.
- Work effectively with other professionals in the community and inpatient services to ensure continuity of care
Person Specification
Education/Qualifications
Essential
- Registered Mental Health Nursing certificate (RMN) with current registration on part 3 or 13 on NMC register OR Occupational Therapist registration OR Psychological Therapy Qualification OR Psychologist with BPS approved PG certificate OR Social workers registered with the GSCG OR Graduate in relevant mental health degree OR Extensive experience within adult community mental health service
Desirable
- Experience in Telephone Triage or Mental Health assessment
Experience
Essential
- Experience of working with people presenting in mental health crisis.
- Experience of risk assessment and management.
- Experience working in a multidisciplinary team
Desirable
- Multi-agency working/working across service interfaces
Skills and Abilities
Essential
- Triaging, formulating and working with people (& their families) presenting in heightened state of distress
- Clinical risk assessment and contingency planning/management plans.
- Excellent time management and organisational skills.
Desirable
Knowledge
Essential
- Knowledge of current research and evidence based practice in clinical work relevant to the job role/service.
- Relevant specialist clinical courses/training.
- Good knowledge and understanding of the assessment, support planning and care
- Evidence of continuing professional development
Desirable
- Knowledge of S1 clinical record keeping system.
Practical Skills
Essential
- Good interpersonal skills
- Effectively communicate with service users, carers and team members.
Other Requirements
Essential
- Able to tolerate prolonged periods of sitting.
- Required to use a PC
Person Specification
Education/Qualifications
Essential
- Registered Mental Health Nursing certificate (RMN) with current registration on part 3 or 13 on NMC register OR Occupational Therapist registration OR Psychological Therapy Qualification OR Psychologist with BPS approved PG certificate OR Social workers registered with the GSCG OR Graduate in relevant mental health degree OR Extensive experience within adult community mental health service
Desirable
- Experience in Telephone Triage or Mental Health assessment
Experience
Essential
- Experience of working with people presenting in mental health crisis.
- Experience of risk assessment and management.
- Experience working in a multidisciplinary team
Desirable
- Multi-agency working/working across service interfaces
Skills and Abilities
Essential
- Triaging, formulating and working with people (& their families) presenting in heightened state of distress
- Clinical risk assessment and contingency planning/management plans.
- Excellent time management and organisational skills.
Desirable
Knowledge
Essential
- Knowledge of current research and evidence based practice in clinical work relevant to the job role/service.
- Relevant specialist clinical courses/training.
- Good knowledge and understanding of the assessment, support planning and care
- Evidence of continuing professional development
Desirable
- Knowledge of S1 clinical record keeping system.
Practical Skills
Essential
- Good interpersonal skills
- Effectively communicate with service users, carers and team members.
Other Requirements
Essential
- Able to tolerate prolonged periods of sitting.
- Required to use a PC
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridgeshire and Peterborough NHS Foundation Trust
Address
Cambridge Adult Locality Team, Union House,
37 Union Lane, Chesterton
Cambridge
CB4 1PR
Employer's website
https://www.cpft.nhs.uk/ (Opens in a new tab)
